JC

JAIME CHEVEZ

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

OM
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Omar M.
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly staff
Can't say enough about how happy I was with the level of professionalism and friendly hospitality I experienced from the time I was greeted to the moment I left.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/24/2019 09:36 AM

Thank you for the great survey Omar

Don Wheeler
Fixed Operation Manager
940-243-6208

DG
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Don G.
Keller, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Replace steering coupling
The service done did solve the steering clunking problem but in do doing my steering wheel is now off center when i am running straight ahead.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/21/2019 02:54 PM

Thank you, for the great survey, the vehicle may need an alignment now that everything is new in steering now, if it was aligned somewhere previously.

Don Wheeler
Fixed Operation Manager
940-243-6208

MB
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Matthew B.
Corinth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great dealership all round
Great sales and service teams
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/21/2019 02:52 PM

Thank you Matt

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

HH
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Howard H.
Lake Dallas, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai service
Service is expert. People are friendly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/17/2019 11:15 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

CS
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Carrie S.
Lantana, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Not impressed
Lack of communication regarding expectations
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/06/2019 01:38 PM

Ms. Shiflet,

  I apologize that should not have happened, please see me on your next visit i will pay for the next service and car wash. It is not our intention to delay you at all, that service should have all been completed in under 1 hour and you should 100% have know about it. Again i apologize.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

DK
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Dale K.
Argyle, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change & Check Engine Light
I have had an ongoing check engine light on and hope that this service check resolves it finally. With that being said, i would like to say thanks to Jack back in the Service Dept. He did a great job.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/27/2019 08:50 AM

Thank you dale

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service for a recall
I took my Santa Fe Sport in for a recall & also to have the tires rotated. They finished everything in less than an hour. They were so fast & the employees were very friendly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/10/2019 05:55 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Flower Mound, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Usually fast and convenient
Most visits are timely. Staff is friendly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/05/2019 09:43 AM

Paul,

  I apologize, it is never our intent to make errors and we should have let you know how long the visit would take. you next visit is on us, i will make a note now. I do appreciate your feed back, without knowing whats wrong, its hard to fix things. thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Lewisville, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Need a Loaner Car
Overall pleasant Employees but for over three hours wait, a loaner car should be available or a more comfortable waiting area with more work space opportunities.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/19/2019 01:22 PM

Thank you we are adding vehicles.

Don Wheeler
Fixed Operation Manager
940-243-6208

RG
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Robert G.
Argyle, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change
the work was done correctly the first time, no issues, whatsoever.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/17/2019 01:07 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

GM
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Greg M.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change tire rotation
Done in a timely manner and very little upsell
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/11/2019 06:29 AM

Thank you Mr. Mason

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

LA
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Leonard A.
Haltom City, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Made Appt for Major Service, apparently an Engine Air Filter and Cabin Air Filter needed replacement, was NOT done.
Got a snail mail card saying my vehicle needed an Engine Air Filter and a Cabin Air Filter within a day of my service appointment. WHY WAS THIS NOT DONE AT MY SERVICE APPT?
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/11/2019 06:28 AM

Mr. Asbury, 

 I apologize for the confusion, the manufacture sets things by time and miles, We actually look at said parts and replace them if needed. There is no way to know a filter is dirty without seeing it and on your report they are both good. That is why we didn't replace something you didn't need sir.

Don Wheeler
Fixed Operation Manager
940-243-6208

RC
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Robert C.
Flower Mound, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Basic services
Quick service. Nice incentive plan (free oil change after 5 qualifying visits).
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/05/2019 04:31 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

MS
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Mary S.
Argyle, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Honest, reliable, friendly service.. Go out of their way to make sure your safety and satisfaction are met.
The engine had to be replaced in our 2011 Sonata and Eckert Hyundai did all of the leg work in dealing with Hyundai for the warranty replacement. We didn't have to do a thing. They also provided a loaner car while waiting for the engine and installment. We couldn't have been treated better. Much thanks to Jake and the entire Eckert staff and Hyundai motors for taking care of not only our vehicle but us as well.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/05/2019 12:51 PM

Thank you so much Ms Stein.

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Coppell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Latest routine maintenance appointment
As always, things were done well and efficiently.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2019 08:06 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

SG
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Stella G.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Eckert Hyundai Listens
I brought our 2018 Sonata Sport + in because there was wind noise coming from the front passenger door. They took it out for a drive but said they didn't hear anything and that some wind noise is normal. We countered that if it was normal then we would hear it in all the doors and not just one door. We also pointed out that the technician that took it out was sitting in the driver seat and not the passenger seat. So they agreed to let my husband drive and have the technician go as the passenger in the front seat. He agreed he did hear air noise not coming from the driver door. He spoke to the manager and they agreed to get the seal replaced in that door. I was a passenger in the Sonata the other day and the cabin was quieter than it had been before the new seal. So glad Eckert listened and got the new seal ordered and installed for us. They are always friendly, professional and courteous. I also want to note that when we started looking into a Hyundai purchase we did come here and I never felt like I was being pressured into buying the vehicle. If anything they were good about answering our questions about Hyundai( was a Ford customer since 1986), the different options, what came standard(which was the selling point). I even wrote a review that day after test driving a Sonata and told our friends about Eckert Hyundai. We will definitely be returning here for Services for our Sonata.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/09/2019 05:44 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208

TH
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Timothy H.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Good people
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/30/2019 03:10 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

LK
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Lois K.
Aubrey, TX
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Avoid the Chauvinists
This service was for a recall. This time I had my husband bring my car because I REFUSE to take it to Eckert for service. I do however continue to highly recommend your sales department but at the same time give caution as to the service department. I take my vehicle elsewhere for all services with the exception of recalls.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/01/2019 05:20 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208

MD
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Monica D.
Pilot Point, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai
The customer service is always outstanding.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/30/2019 07:41 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

LK
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Leonard K.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service
Thanks
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/23/2019 10:27 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
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