JC

JEROME CRAWFORD

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(81 reviews)
57

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
Thanks Brittany!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 03:20 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Sean has great customer service skills. He kept me informed during the repair work on my vehicle while I was in the waiting room, and his appearance was on a professional level.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/23/2020 03:11 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Arlington, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service.
Jaqueline was very helpful...great customer service...definitely recommend.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2020 03:12 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Review
Brittany, my Service Agent was great. Tino, the mechanic was very skilled and professional.

2011-2014 Hyundai apparently have an issue with their engines for which Hyundai offered an extended warranty up to 120,000 miles. Problem is, they never informed me. Had I not decided to take the car to the dealer when the check engine light came on, I would have not known and likely been forced to buy a new car. They also have a known issue with taillights burning out frequently for which they refuse to take responsibility for by issuing a recall beyond 60,000. For these reasons I would not recommend buying a Hyundai, however the service team at Hyundai in Capital Height, MD is phenomenal.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/20/2020 03:03 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I can count on Pohanka resolving my automobile problem.
Brittany Tucker was my advisor who helped me understand what was wrong with my car and how and how problem could be resolved.I liked her clarity as she spoke to me and the way she kept me informed through each day my car was at Pohanka. So far so good.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/20/2020 02:55 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

EF
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Elise F.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 stars for Jaqueline
Jacqueline was able to allay my fears of having bought a lemon of a Hyundai. It is only 5 years old and so many problems but she was able to find some warranties after the tech diagnosed the problems. The car seems Ok hopefully. Jaqueline saved the day for me and my Hyundai.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2020 08:08 AM

We appreciate your trust Elise, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

YT
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Yvonne T.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In one word "Will".
Will was extremely helpful and cheerful too. Will explained that my problem was an electronic software issue and that he would have me out possibly in a half hour. True to his word, will had me out in record time. I must say that everyone that I encountered was very nice and helpful. However, Will was exceptional.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2020 03:20 PM

Thank you for your wonderful 5 star rating Yvonne, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service !!!
People are nice . Service , lately has exceeded my expectations. I feel that I can trust Pohanka with my vehicle. Pohanka ‘s staff Ms Pat, Mr Monroe, Mr Bishop , Jackie and especially Chris are professional and warm . Chris , the shop’s foreman took the time to explain the work and give me a quick 101 of my vehicle. I really appreciate it!

As a single woman is it good to know that you can take your car to be service without being ripped off or worse yet being treated differently because you are a woman.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/19/2019 03:27 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LP
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Lisa P.
Washington, DC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Overall great services was done
The custom service was great. Ms. Kristen worked with me, broke down the details for my next service that I need to Look out for, she focused pricing and understanding my problem and worked with me. This time I kept myself occupied and arrived early so I am able to be in and out :)!
MARCUS D. from Pohanka Hyundai responded on 03/04/2022 03:06 PM

We're happy to hear that you had a pleasurable experience working with Kirsten. We strive to deliver quality communcation and deliver on our word. That said, we thank you for your business and look forward to seeing you next time!


Verified Customer
Hyattsville, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great Service!
They did a good job taking care of my vehicle and understanding my urgency matter.
DAVID P. from Pohanka Hyundai responded on 10/14/2021 10:53 AM

Thank you for your feedback.

Employees worked with

NW
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Natasha W.
District Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good job!
Great job on taking care of my vehicle ?.
DAVID P. from Pohanka Hyundai responded on 10/04/2021 09:47 AM

Thank you for your feedback


TW
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Taiysha W.
Washington, DC
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/26/2021
verified customerVerified Customer
Category: Service
Dave is awesome
There were a few issues with my last visit. However, Dave the service manager reached out to me and wanted to get to the bottom of them. After our conversation, he assured me that they are working to resolve these issues. I definitely appreciated that. He even offered me a free detail coupon for my truck. Though I still have an issue with the dealership overall (the loaner car policy), the service department is “A-ok” with me.
Recommended

Verified Customer
Largo, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Visit
Customer Service Rep Sean went above and beyond to provide excellent customer care. Pohanka Hyundia should be grateful for the professional quality service that Sean delivers.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/29/2021 01:37 PM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. We will also reevaluate our approach and intend to leave you with your best experience on your next visit. 


MC
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Mary C.
Fort Washington, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
-
-
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 06:55 AM

Thank you for your review Mary. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PD
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Patricia D.
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
3/29/2020
Service completed. Good so far
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 07:18 AM

Thank you for your review and for choosing Pohanka for your service Patricia. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service managers. BILL
Received service as requested.
Comfortable wait ing room.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/07/2020 09:32 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

HM
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Herbert M.
Kettering, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/17/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Recall Service
I dropped my car off to address a recall and was given an estimate time of 2.5 hours for completion, so I had someone pick me up but less than 45 minutes I received a call that the car was ready for pickup.
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:06 AM

Thanks for the feedback I will reach out about your concerns in your comments.


ST
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Sherrie T.
Washington, DC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/25/2021
Service Type: Repair
Category: Service
MIGUEL D. from Pohanka Hyundai responded on 03/26/2021 05:14 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Someone will be in contact with you shortly.

 

Employees worked with

Verified Customer
New Carrolltn, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customerVerified Customer
Category: Service
Car repairs
I just had my engine a week ago have called several times car acts like it still want to cut off on 3/10/21 car made a clonking noise hesitated like it has no power something is wrong with my car I don’t feel I should have to keep coming back here every week for them to say nothing is wrong. N to pay for a diagnostic
Not Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2021
Service Type: Repair
Category: Service
Car service
I’m not pleased with my car service i still feel in safe driving with my Family in the car not shifting no power going up hill I know I it a 4 cylinder still should make it up the hill without getting hung I must get out of this Tucson I always wanted a Hyundai but not please with this one very disappointing and dissatisfied
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 03/09/2021 07:08 AM

Thank you so much for your feedback someone will be in contact with you to discuss the problems you may have encountered. 


Verified Customer
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Was ok
The service was decent but I’m still experiencing problems with my car even though they gave me a list of things to get done.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/10/2020 02:20 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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