JC

JEROME CRAWFORD

Pohanka Hyundai

Overall Rating

4.6

(81 reviews)

57

Reviews of JEROME CRAWFORD

Verified Customer

Suitland, MD

2013 Hyundai Azera

01/17/2020

Service Type: Maintenance

Verified Customer

Category: Service

I can count on Pohanka resolving my automobile problem.

Brittany Tucker was my advisor who helped me understand what was wrong with my car and how and how problem could be resolved.I liked her clarity as she spoke to me and the way she kept me informed through each day my car was at Pohanka. So far so good.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/20/2020 02:55 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

EF

Elise F.

Upper Marlboro, MD

2015 Hyundai Sonata

01/16/2020

Service Type: Maintenance

Verified Customer

Category: Service

5 stars for Jaqueline

Jacqueline was able to allay my fears of having bought a lemon of a Hyundai. It is only 5 years old and so many problems but she was able to find some warranties after the tech diagnosed the problems. The car seems Ok hopefully. Jaqueline saved the day for me and my Hyundai.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/17/2020 08:08 AM

We appreciate your trust Elise, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

YT

Yvonne T.

Temple Hills, MD

2018 Hyundai Kona

01/07/2020

Service Type: Maintenance

Verified Customer

Category: Service

In one word "Will".

Will was extremely helpful and cheerful too. Will explained that my problem was an electronic software issue and that he would have me out possibly in a half hour. True to his word, will had me out in record time. I must say that everyone that I encountered was very nice and helpful. However, Will was exceptional.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/10/2020 03:20 PM

Thank you for your wonderful 5 star rating Yvonne, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

Verified Customer

Washington, DC

2014 Hyundai Sonata

12/17/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service !!!

People are nice . Service , lately has exceeded my expectations. I feel that I can trust Pohanka with my vehicle. Pohanka ‘s staff Ms Pat, Mr Monroe, Mr Bishop , Jackie and especially Chris are professional and warm . Chris , the shop’s foreman took the time to explain the work and give me a quick 101 of my vehicle. I really appreciate it!

As a single woman is it good to know that you can take your car to be service without being ripped off or worse yet being treated differently because you are a woman.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/19/2019 03:27 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEROME CRAWFORD

CD

Charlotte D.

Herndon, VA

2018 Hyundai Sonata

ReScore Review™

03/31/2022

Verified Customer

10

Category: Service

It was good once the service manager stepped in.

The service manager was very accommodating when he found out that I needed help. Thank you Daniel.

Employees worked with

KIRSTEN SHANNON

JEROME CRAWFORD

CM

Charles M.

Washington, DC

2014 Hyundai Elantra Gt

03/25/2022

Service Type: Repair

Verified Customer

8

Category: Service

Service

Done

MARCUS D. from Pohanka Hyundai responded on 03/28/2022 12:05 PM

Thank you for taking the time to provide your feedback. We're happy to hear that our veteran superstar advisor Sean took excellent care of you. We pride ourselves on quality and look forward to addressing all of your service needs. We look forward to seeing you and your Elantra again soon!

Employees worked with

JEROME CRAWFORD

CD

Charlotte D.

Herndon, VA

2018 Hyundai Sonata

ReScore Review™

03/31/2022

Verified Customer

10

Category: Service

It was good once the service manager stepped in.

The service manager was very accommodating when he found out that I needed help. Thank you Daniel.

Original Review

03/24/2022

Service Type: Repair

2

Category: Service

not a reliable car

car not reliable

MARCUS D. from Pohanka Hyundai responded on 03/28/2022 11:45 AM

I'm sorry that you had a less than perfect experience during your last visit. We strive to provide excellent service for each and every one of our customers. I will personally be in contact with you to discuss the matter further. Thank you for taking the time to provide your valued feedback. We appreciate you as a customer and look forward to making this right.
Regards,
Marcus

Employees worked with

KIRSTEN SHANNON

JEROME CRAWFORD

LK

Linda K.

District Heights, MD

2019 Hyundai Tucson

03/15/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Excellent Service

Excellent service

MARCUS D. from Pohanka Hyundai responded on 03/17/2022 05:15 AM

We're happy to hear that our service veteran Will provided exceptional service during your recent visit. Thank you for taking the time to provide your feedback. We look forward to seeing you next time!

Employees worked with

JEROME CRAWFORD

LP

Lisa P.

Washington, DC

2015 Hyundai Sonata

03/01/2022

Service Type: Maintenance

Verified Customer

9

Category: Service

Overall great services was done

The custom service was great. Ms. Kristen worked with me, broke down the details for my next service that I need to Look out for, she focused pricing and understanding my problem and worked with me. This time I kept myself occupied and arrived early so I am able to be in and out :)!

MARCUS D. from Pohanka Hyundai responded on 03/04/2022 03:06 PM

We're happy to hear that you had a pleasurable experience working with Kirsten. We strive to deliver quality communcation and deliver on our word. That said, we thank you for your business and look forward to seeing you next time!

Employees worked with

KIRSTEN SHANNON

JEROME CRAWFORD

Verified Customer

Hyattsville, MD

2017 Hyundai Elantra

02/10/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Major Service

I went into the dealership for a major maintenance service the service was excellent the young lady that checked me in and out explained everything in full complete details. She even explained some things about my next two services. I always get my car serviced at Pohanka Hyundai and the service is always excellent. The staff is always kind and professional.

MARCUS D. from Pohanka Hyundai responded on 02/12/2022 11:33 AM

We're happy to hear that you received excellent service from our staff. Thank you for your business and we look forward to taking care of your vehicle in the future!

Employees worked with

KIRSTEN SHANNON

JEROME CRAWFORD

MG

Mary G.

Baltimore, MD

2020 Hyundai Elantra

02/10/2022

Service Type: Repair

Verified Customer

10

Category: Service

Mary G.

The entire team is amazing and even tho I live a 1 hour and 30 mins and I will still go to them I can’t get the service they give me from anywhere else ❤️

MARCUS D. from Pohanka Hyundai responded on 02/12/2022 11:26 AM

:D We're excited to hear that you're loving our service crew and we're happy to receive you and your Elantra anytime you need us!

Employees worked with

ELVIS A POMELLS

JEROME CRAWFORD

Verified Customer

Bowie, MD

2016 Hyundai Sonata

01/31/2022

Service Type: Maintenance

Verified Customer

10

Category: Service

Walk- in

I was greeted outside by staff. Very personal and professional. I was provided with status updates of car repair during the entire time I was waiting. I even spoke with the tech who worked on my car to thank him.

MARCUS D. from Pohanka Hyundai responded on 01/31/2022 01:11 PM

Its always nice to be greeted at your vehicle, especially during these cold winter months! We're happy to hear our staff is doing their best to make our customers feel welcome. Thank you for taking the time to provide your feedback, and we look forward to taking care of your vehicle's service needs in the future.

Employees worked with

JEROME CRAWFORD

TS

Tavon S.

Upper Marlboro, MD

2021 Hyundai Sonata

01/31/2022

Service Type: Repair

Verified Customer

0

Category: Service

Needs plenty of improvement.

Highly dissatisfied with the lack of empathy and concern for customers. Advisor was not proactive enough.

DAVID P. from Pohanka Hyundai responded on 01/31/2022 11:34 AM

Thank you for your feedback! We will reach out to you see how to be better in the future.

Employees worked with

ELVIS A POMELLS

JEROME CRAWFORD

Verified Customer

Bowie, MD

2015 Hyundai Santa Fe Sport

01/10/2022

Service Type: Maintenance

Verified Customer

9

Category: Service

Comments

Service was efficient, timely and professional in delivery by all personal.

DAVID P. from Pohanka Hyundai responded on 01/10/2022 10:48 AM

Thank you! We appreciate your input!

Employees worked with

JEROME CRAWFORD

JG

James G.

District Heights, MD

2016 Hyundai Sonata

12/09/2021

Service Type: Repair

Verified Customer

10

Category: Service

Service was for check engine, 60K maintenance, repair on a service recall for a defective part.

Outstanding service. I was accurately advised it would be about 2 weeks due to a backlog to have a diagnostic conducted. Also, during this period received a recall notice from Hyundai to replace a defected part. A big shout out to Sean for his professionalism and courtesy!

DAVID P. from Pohanka Hyundai responded on 12/10/2021 06:12 AM

Thank you for your feedback and patience!

Employees worked with

JEROME CRAWFORD

EC

Edward C.

Upper Marlboro, MD

2020 Hyundai Kona

12/03/2021

Service Type: Repair

Verified Customer

10

Category: Service

Customer service

My service advisor was excellent

Ms Shannon Tristion

DAVID P. from Pohanka Hyundai responded on 12/04/2021 05:43 AM

Thank you! I will pass on you kind comments!

Employees worked with

KIRSTEN SHANNON

JEROME CRAWFORD

AJ

Alexander J.

Washington, DC

2016 Hyundai Veloster

10/28/2021

Service Type: Repair

Verified Customer

10

Category: Service

Excellent maintenance service at Pohanka Hyundai!

Excellent

DAVID P. from Pohanka Hyundai responded on 10/29/2021 01:16 PM

Thank you for the comments. We will use them to imporve our process!

Employees worked with

JEROME CRAWFORD

JS

Jeannette S.

Upper Marlboro, MD

2015 Hyundai Azera

10/15/2021

Service Type: Maintenance

Verified Customer

9

Category: Service

Service Review

My last service experience was very pleasant. I had not scheduled an appointment, but I was able to bring my car anyway. The department wasn't sure they would be able to work on my car, but they were able to fit me in. This made a world of difference. I didn't have to wait am extended length of time. Everything went well ?.

DAVID P. from Pohanka Hyundai responded on 10/18/2021 06:05 AM

Thanks for the great comments

Employees worked with

JEROME CRAWFORD

Verified Customer

Hyattsville, MD

2020 Hyundai Santa Fe

10/12/2021

Service Type: Repair

Verified Customer

9

Category: Service

Great Service!

They did a good job taking care of my vehicle and understanding my urgency matter.

DAVID P. from Pohanka Hyundai responded on 10/14/2021 10:53 AM

Thank you for your feedback.

Employees worked with

JEROME CRAWFORD

NW

Natasha W.

District Heights, MD

2020 Hyundai Palisade

10/02/2021

Service Type: Repair

Verified Customer

10

Category: Service

Good job!

Great job on taking care of my vehicle ?.

DAVID P. from Pohanka Hyundai responded on 10/04/2021 09:47 AM

Thank you for your feedback

Employees worked with

KIRSTEN SHANNON

JEROME CRAWFORD

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