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JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

Verified Customer
Azusa, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javier Esquivel most of all and also everyone who works there also cares!!
I continue to get the mist outstanding service after 5 years!!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/26/2020 09:51 AM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars. ^^      

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CH
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Curtis H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
As usual my car went back to the dealership where it was first purchased because I know the service I get there is going to be the best possible service to maintain my vehicle. my vehicle address is 50 he’s going on five years and performing like it was just purchased yesterday.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/26/2020 09:52 AM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Hacienda Heights, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent and Timely Service
I always go to Javier Esquivel for my service needs. He is a first rate service advisor.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/26/2020 09:55 AM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Rosemead, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Everyone was very nice and helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/20/2020 01:21 PM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.     

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
JT
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Joseph T.
Chino Hills, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Visit
Friendly and great customer service
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/19/2020 12:45 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
JF
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James F.
Rowland Hghts, CA
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always excellent service
Javer is the MAN! He has always given me great advice about my 3 vehicles. My cars are still dependable, despite the miles I have racked up. Sure, it's more expensive than going to an independent shop, but I get discounts from Hyundai and the company stands behind their service dept.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/17/2020 02:55 PM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
AH
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Andrew H.
Whittier, CA
2014 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javer Esquivel made me feel like customer service is job#1 again!
I had a challenging problem in that the seat belts were tightening up randomly and without warning. They kept my car overnight and had one of the techs drove it home discovered that my alignment was way off and that seems to have fixed the problem. Javer kept me informed of their progress and even did an oil change while they had the vehicle! I won't go anywhere else!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/13/2020 10:37 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
MM
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Miguel M.
Ontario, CA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Javier is Awesome!!! Always great Service!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:41 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

                       

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
RH
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Richard H.
Montebello, CA
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
I’m always greeted and informed anything new that my car need to get done
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:41 AM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.     

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
San Gabriel, CA
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and accomodating
Thank you Javier in the Service Dept. Your always so friendly and helpful. In today economy it is nice to get a coupon discount that helps significantly with major service cost.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:43 AM

We appreciate your feedback and look forward to making your experience with us to be a great one next time, too.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
VC
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Vickie C.
West Covina, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service Experience
Received a nice surprise from my Service Representative Javier. A complimentary oil change was greatly appreciated and made me feel like a valued customer.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/11/2020 11:44 AM

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Hacienda Heights, CA
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good customer service
Javier at the front seat is very helpful
Recommended
Employees worked with
JE
JAVER ESQUIVEL
SY
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Sunny Y.
Hacienda Heights, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent !
The service I have been enjoying for more than 9 years is the one I expect from Hyundai. They are super nice to their customers and their workmanship is great.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
TC
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Thomas C.
La Mirada, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service department
Recommended
Employees worked with
JE
JAVER ESQUIVEL
OQ
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Oliver Q.
Pomona, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Just Like Family
It’s unfortunate that most customer service driven businesses don’t have time for the humanity of the service they provide. At Puente Hills Hyundai’s Service Department, that’s not the case. Javer goes above and beyond for his customers. For a split second, he wasn’t just a Service Advisor. He was a friend just looking out for another friend. Whatever it is they’re telling their Service Advisors, Puente Hills Hyundai should keep doing it because it’s people like Javer that reinforce the assured feeling that I picked a good car when I chose another Hyundai for my next vehicle. Thank you, Javer!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
RJ
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Ronald J.
Walnut, CA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service representative and prompt service
This is the third response for my last service. Don’t wear it out. Javier E. (Service rep) Is the main reason I continue to come back. If you are going to survey me three times for a routine service, it takes the air out of your sails.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JG
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James G.
West Covina, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First service
This was my first visit for service. It was fast friendly and hassle free. Hope it’s always like that!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
HP
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Helen P.
La Puente, CA
2001 Hyundai Tiburon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Need to trust
I’ve had my car since 2001. I bought it new an never taken it to anyone but Javier. He knows my car an I trust him. I love my car. Thank you Javier for taking good care of my car. I do not trust anyone else.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JB
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Jaymz B.
Hacienda Heights, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing, Fast service!
Better customer service. Coffee for the mornings, hot dogs for the boobs & popcorn at night. You guys always offer it, with the amazing service & car wash! Thanks for doing all you can??
(I know it’s a hard area to deal with, thanks for being more than awesome & amazing. I’ve been coming here for YEARS, a customer , or as a kid, just being dragged along by a parent. It’s been fun.) thanks.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JE
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Javer E.
Los Angeles, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the people are great
great location
Recommended
Employees worked with
JE
JAVER ESQUIVEL
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