Business Solutions
SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1012 reviews)
84

Reviews of JAVER ESQUIVEL

KW
gravatar
Karen W.
Ontario, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great People, Great Service
It’s the only place I trust and Javer ALWAYS takes care of me!!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
SL
gravatar
Sylvia L.
Fullerton, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service and great job.
They were so nice to me and I got great advice service
Recommended
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
CB
gravatar
Christine B.
Whittier, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
PH is the best!
Javier is the best, he took great care of my car. I had to have the entire front bumper replaced and it looks like brand new now!!!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Los Angeles, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service and very professional. I was able to get the SUV that I wanted and the car was delivered to me, Thank you so much!!!
Excellent Service
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Hacienda Heights, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Servicr
Excellent
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:00 AM

Your feedback is very valuable to our dealership.

Thank you for the 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
RK
gravatar
Roger K.
Diamond Bar, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service review
As always, the service is great and my service guy, Javer, is worth 10 stars!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:02 AM

Thank you so much for the great review.

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
MC
gravatar
Manuel C.
Hacienda Heights, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
5 stars
Best service department.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:05 AM

Your kind words are much appreciated.
We always appreciate positive feedback from our customers.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
AC
gravatar
Aung C.
Covina, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ease of routine maintenance
Convenient, ease, prompt
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JC
gravatar
James C.
La Puente, CA
2015 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome service
Javer was terrific - very caring and helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/16/2020 03:57 PM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DC
gravatar
Dorene C.
Whittier, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Javier is very knowledgeable and friendly. Thank you for being so helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/16/2020 03:56 PM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
Verified Customer
Pasadena, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
My service rep was awesome! Friendly upbeat attitude and also worked with me to give me a deal on some $$$ maintenance..really appreciated it.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/24/2020 09:56 AM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

                       

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
VM
gravatar
Vivian M.
Whittier, CA
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Reset neglect
I’m always impressed and well satisfied, but this recent maintenance work forgot to reset my vehicles next service notification. Every time I start my vehicle a dash notice reminds me that service is needed, a little annoying
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/11/2020 10:16 AM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Javer will contact you soon. He can help you to reset the reminder.  Or you can call him.
Thanks again for taking your time and fill out the survey.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CS
gravatar
Carl S.
Beaumont, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Detail service
Great dealer. Great service department.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/11/2020 10:35 AM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
KP
gravatar
Kathryn P.
Whittier, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly service
Javier always makes you feel you are important . He had been the reason I continue to stay a Hyundai customer.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/09/2020 11:05 AM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
VB
gravatar
Vince B.
West Covina, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing, Consistent service.
I have been a loyal customer to Hyundai for a many years. They have always been ready to sell me a vehicle when NO ONE ELSE would. They have a great staff at the Puente Hills facility. Over the years, I have been to three different Hyundai facilities and everyone of them has been wonderful and willing to work with my budget when it came to repairs and car purchases. I highly recommend The Puente Hills facility because it is one of the largest in the area that ensures you will get treated fairly and quickly.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/09/2020 11:07 AM

Thank you so much for the great review. Javer will love this review.
We also appreciate the 5 stars!
Your kind words are much appreciated. It is pleasant and easy to read. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
CG
gravatar
Candice G.
El Monte, CA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome!
Javier and the team at PHH are the best, I wouldn't trust my car with anyone else.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
LS
gravatar
Lorena S.
Hacienda Heights, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service
Reliable, honest and great customer service.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
YC
gravatar
Yessenia C.
Whittier, CA
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
overpriced!!!
was given an amt of around $200 + just to change headlight bulb...did not service my car here.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2020 11:25 AM

Thank you for taking the time to fill out our survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
HK
gravatar
Harold K.
Los Angeles, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quick Service
Received another coupon in the mail. Rather than going to Valvoline at my local Costco, my son drove back to Puente Hills Hyundai for another scheduled oil change. The service was completed in less than an hour. They also gave the car a complimentary car wash. Thank you.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
SY
gravatar
Sunny Y.
Hacienda Heights, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Felt secure from COVID 19.
I saw a guy cleaning the door knobs and felt secure from COVID19.
The employees were kind and wearing masks.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.