JH

JARED HENNING

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(195 reviews)
53

Verified Customer
Bridgeton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and easy to do.
Repair was done on time.
Recommended
Bob R. from St. Charles Hyundai responded on 09/04/2018 01:50 PM

Thanks for the great review! We look forward to your next service with us. Thank you.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

TH
gravatar
Tommie H.
O Fallon, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
Please review communication process.
Recommended
Brad D. from St. Charles Hyundai responded on 09/04/2018 02:41 PM

Thank You for the feedback about your service experience. It is still part of our process to contact customers as needed during the repair process and also when the service is completed. I appologize that there was a communication breakdown when your car was here. What you experienced is not the norm, and we look forward to your next visit so we can show you. In the meantime if you have any questions regarding your last service we are happy to address them. Thanks for your business, we appreciate it!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

CG
gravatar
Cynthia G.
Saint Charles, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept
Service was great but I was very disappointed with my car wash.
Recommended
Brad D. from St. Charles Hyundai responded on 08/16/2018 04:56 AM

Thank you for the great survey on your recent service with our dealership. We hope to see you soon for your next scheduled maintenance. 

Employees worked with

MF
gravatar
Michael F.
Alton, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Experience and Future Customer.
I purchased my Elantra and my past 2 hyundai cars from another hyundai dealership in the area. When my Elantra had a mechanical issue my dealership couldnt find a issue and really showed no concern in repairing it for me. I decided to come to St. Charles Hyundai for service. From the minute i was greeted by the service advisor i could tell this dealership is on another level. They found the issue within 30 min and repaired my Elantra for me. They kept me updated while i waited in their lounge area. I will definitely bring my car here for any future needs. I will for sure come here to purchase my next Hyundai vehicle even though its farther from my residence.
St. Charles Hyundai proved to me they take care of their customers.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/14/2018 09:50 AM

Thank you for the great feedback! I am glad we were able to repair your vehicle in a timley manor. If there is anything else we can do for you please let us know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with

TS
gravatar
Tina S.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
The employees have the best customer service that I know and the waiting area is always neat and clean.
Recommended
Brad D. from St. Charles Hyundai responded on 08/16/2018 04:57 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon for your next scheduled maintenance. 

Employees worked with

AE
gravatar
Arthur E.
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
St. Charles Hyundai Outstanding service for your car.
Great honest evaluation.
Service on time.
Service done right the first time.
Car clean on return.
All personnel helpful, knowledgeable, and friendly.
Recommended
Bob R. from St. Charles Hyundai responded on 08/11/2018 11:10 AM

Thanks for the amazing comments! We appreciate your business,and look forward to helping you again! Thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

NH
gravatar
Norma H.
Bridgeton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
steering wheel problem
Very efficient and professional
Recommended
Brad D. from St. Charles Hyundai responded on 07/16/2018 09:50 AM

Thank you for the great five star survey on our recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

LW
gravatar
Lawrence W.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was wonderful
Chris Johnson did an exceptional job as my Advisor and made sure the entire team had my Sonata finished on time. Car was very thoroughly serviced.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 07/11/2018 04:57 AM

Thank you for the great feedback! We appreciate your business and if there is anything thing else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with

RA
gravatar
Ross A.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
St Charles Hyundai
Bob Reck makes repairs easy on your vehicle. He is extremely helpful and a pleasure to work with. Most of all I trust what he tells me that is most important.
Recommended
Bob R. from St. Charles Hyundai responded on 07/05/2018 05:08 AM

Thanks for the great review ! and i appreciate our long term relationship with your family !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

PF
gravatar
Patti F.
Saint Louis, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Keystone Cops
see previous pages
Not Recommended
Brad D. from St. Charles Hyundai responded on 07/03/2018 01:51 PM

we do apologize for the inconvenience from our recent service. we have received our vehicle from the tow company and have began to check out the vehicle. thank you for the feedback and we will be in touch shortly.

thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Verified Customer
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Summer Service Special
Went in to Hyundai for the Summer Service Special, and it surpassed my expectations. I always receive fast, convenient, and great service. Thank you Hyundai Team!
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 07/07/2018 07:15 AM

Thank you so much for the positive feedbackl! We really appreciate it and will continue the good work! Thank you again. 

St Charles Hyunda Servie, 

Kyle Woodworth

Express Service Advisor 
St Charles Hyundai
636-441-4481
Employees worked with

JL
gravatar
Joseph L.
Lake Saint Louis, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean, effecient, fast and the service people are polite!
People I interacted with me through the repair cycle, however, I’m not sure problem was repaired.
Recommended
Bob R. from St. Charles Hyundai responded on 06/25/2018 12:53 PM

Thank you for the positive review ! we appreciate your business ! if you have any concerns on the repair not being 100 % please let us know,we are here for you ! thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

DS
gravatar
David S.
O Fallon, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service survey
Service managers are great you pull in there is never a long wait ! They explain what is recommended and you choose what to do or not do explain service interviles go over work done note any concerns pay the cashier and away you go! Water bottles and coffee in waiting room clean and nice !
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/23/2018 05:19 AM

Thank you for the positive feedback! We hope to make your next serivce visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with

JM
gravatar
Judith M.
O Fallon, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Getting Appointment
I unexpectedly had my driver side door handle break. I considered it an emergency and the service advisor was able to work me into the schedule in a relatively short time, which I greatly appreciated.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 05/25/2018 12:52 PM

Thank you for the Great review! I am happy we were able to repair your door handle in a timely mano.! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with

NL
gravatar
Nina L.
Saint Ann, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place
I was told repairs would take 2 hours but only took a little over an hour. The servicemen always answer my questions.
Recommended
Brad D. from St. Charles Hyundai responded on 05/24/2018 09:22 AM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

KL
gravatar
Kenneth L.
Saint Louis, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
VERY INFORMATIVE AND TIMELY SERVICE.
EASE OF SERVICE AND ALWAYS KEEPING ME INFORMED ABOUT STATUS.
Recommended
Brad D. from St. Charles Hyundai responded on 05/07/2018 02:41 PM

Thank you for the great five star survey on your recent service trip to our dealership. We hope to see you soon for your next routine service!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Verified Customer
Saint Peters, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, Reliable Service
Always provides fast and reliable service. I can always count on the Hyundai team!
Recommended
KYLE W., Express Service Advisor from St. Charles Hyundai responded on 04/26/2018 10:55 AM

Thank you so much for the kind words and amazing review! We really do appreciate it and we will keep up the good work for your future visits! Thank you again. 

St Charles Hyundai Service, 

Kyle Woodworth

Employees worked with

AS
gravatar
Alan S.
Missouri
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
hyundai provide top notch service as expected
When I got my car service at st.charles they got my car in right away (that is when I had my appointment). They were faster in getting the job done than the previous hyundai dealerships I had my car service basically for the same thing.
Recommended
Brad D. from St. Charles Hyundai responded on 04/09/2018 10:44 AM

Thanks for taking advantage of our Express Service team. We appreciate your business!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

MC
gravatar
Matthew C.
Saint Charles, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service work
Friendly people, quick service. Knowledgeable service writers
Recommended
Bob R. from St. Charles Hyundai responded on 04/09/2018 05:47 AM

Thanks for the great review ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with

DS
gravatar
David S.
O Fallon, MO
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Communication Issues
See previous comments
Not Recommended
Brad D. from St. Charles Hyundai responded on 04/02/2018 12:09 PM

We do apologize for the confusion on your service times for your repairs. We will definitely be in touch with you to resolve any issues that may have happen.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.