JM

JEFERSON MARTINEZ

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(125 reviews)
0

NW
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Natasha W.
District Heights, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customerVerified Customer
Category: Service
True Professionalism!
The service provided by Kristen was outstanding!!!
Recommended

NW
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Natasha W.
District Heights, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customerVerified Customer
Category: Service
True Professionalism!
The service provided by Kristen was outstanding!!!
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/21/2020
Service Type: Repair
Category: Service
Great Service
The service received was great! Thanks Kristen for your professionalism....
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/21/2020 01:10 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the initial service and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on their behalf and how you felt the dealership appropriately took care of your concerns. Thank you and we look forward to seeing you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Springdale, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Amenities
I noticed that the young man who put out drinking cups did not wear gloves and if I wanted to drink coffee I would not .
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/21/2020 07:37 AM

Thank you for providing your feedback and bringing this to our attention. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

WC
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Wendy C.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good services
Very good services.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/21/2020 07:43 AM

 We appreciate your positive feedback about our business and employees Wendy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JB
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Jasmine B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
I bought my car here 4 years ago and I’ve been coming here ever since to get my car serviced. Brittany in the service department is awesome, she’s nice and patient.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/14/2020 01:52 PM

We appreciate your trust Jasmine, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LD
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Lorraine D.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The customer service is excellent!
I like taking my car in for service because the customer service is excellent! The Associates make you feel like you a special, and they treat you very professional, and caring! They take the time to explain what they are doing, and make sure you understand.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2020 01:55 PM

We appreciate your trust Lorraine, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RD
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Rhonda D.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding customer service
Thank you Sean for the outstanding customer service, I definitely appreciate you for explaining everything.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2020 01:54 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Rhonda. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AB
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Andrea B.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My service agent Wil
Provides good service . Always accommodating under any circumstances. Weekend service just as good as weekday service from the service agent to the mechanics to the drivers that shuttle customers.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/30/2020 02:14 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Andrea. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PW
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Patricia W.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Geeting
The professional manerism in the way you are greeted. The updates on your vehicle services. The wait time is basically on target.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2020 02:10 PM

Thank you for your review Patricia. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Accessible - friendly advisors
Accessible to home, friendly advisors
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2020 02:10 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Every time, I visit this service center I receive excellent service. My car tech, Will is the best
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2020 02:07 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RL
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Ronald L.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
car owner
Sean is always professional and he knowledgeable of the maintenance of my vehicle.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/23/2020 02:07 PM

Thank you for your wonderful 5 star rating Ronald, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Excellent service and price for work on my Hyundai. I will return for next service based on awesome service and team members.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/23/2020 02:02 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Greenbelt, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality Customer Service
I would recommend diagnostic assessments be available on the weekend. I was told I’d have to leave my vehicle and wait until Monday for the test to be administered or come back Monday, which was a total inconvenience. As a result, I found another business to provide immediate services.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/17/2020 01:26 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DD
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Deborah D.
Louisville, KY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I had a great Advisor!
My advisor was very courteous and knowledgeable. He kept on top of my cars progress and contacted me as soon as it was ready.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/12/2020 01:49 PM

 We appreciate your positive feedback about our business and employees Deborah. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Perfect service. Never had a problem since I been going to them
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/22/2020 02:22 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

PH
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Patricia H.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Team Work
Very courteous and expedient.. I’m glad to have Miguel as the new manager. All work together as a team.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/20/2020 02:08 PM

Thank you for your review Patricia. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DB
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Dawn B.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Fast and courteous service!!! I’ll be back!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2020 02:04 PM

We appreciate your trust Dawn, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RF
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Rosa F.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2014 Hyundai Sonata
Thank you Will, for keeping me on point with my Hyundai Sonata, Pohanka Hyundai is the place to go for great service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2020 02:04 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Rosa. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KS
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Kristopher S.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently Great and Friendly Service
Pleasant staff. Timely service with updates. Speedy check out, all while adhering to CDC Guidelines during Pandemic.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/06/2020 02:05 PM

Thank you for your wonderful 5 star rating Kristopher, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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