Business Solutions
SureCritic / Hyundai Dealer / Puente Hills Hyundai / JOEY PEARRING
JP

JOEY PEARRING

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(96 reviews)
80

Reviews of JOEY PEARRING

RV
gravatar
RICARDO V.
Walnut, CA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Representative
I was very satisfied and pleased with the Service I received. The cost was high but Javier- Customer Service did everything he could with discounts and coupons to bring my cost down. He went a little beyond and that was much appreciated. I also have had excellent service and assistance with Javier (different person) in the Parts Department/Cashier, he is very helpful and goes out of his way to assist you. Great Employees...
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 04/29/2014 09:15 AM

Hi Ricardo
Thank you for taking the time to write your review.
We appreciate your business and your detailed feed back.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
CA
gravatar
CARL A.
Brea, CA
2006 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Clear communication, excellent service.
They explained everything clearly, performed all the work discussed, kept me informed, delivered on time, and the improvement in the ride and performance of my car was better than I had expected. Larry described the work extremely well. And the mechanics really did a great job.
Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 04/08/2014 02:25 PM

Hi Carl
thank you for taking the time to write your review.
We appreciate your bussines and your detailed feed back.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JP
JOEY PEARRING
JU
gravatar
JAMILA U.
Fullerton, CA
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Courtesy and Professional
Every time I take my vehicle into PH Hyundai, Matt takes excellent care of my car.
Recommended
Employees worked with
JP
JOEY PEARRING
CF
gravatar
CHARLES F.
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people
All around great place to have service done.
Great service dept personal
Great body shop.
Recommended
Employees worked with
JP
JOEY PEARRING
EH
gravatar
ERIN H.
Long Beach, CA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Customer service
Best car customer service I have recieved on any car I have owned. They complete service as promised or faster and always call me to give me an update (if needed) or when the car is complete. REally appreciate their promise to do it right the first time.
Recommended
Kristen L., BDC Department from Puente Hills Hyundai responded on 12/23/2013 10:09 AM

Thank you for your feedback Erin H. Our #1 priority is to make every customer comfortable while they purchase or wait for their vehicle being serviced. Also we offer FREE Car Washes every Saturday from 9-2p to all Puente Hills Hyundai customers. We look forward to serving your automotive needs. ~ Puente Hills Hyundai Team

Kristen Liggins
Business Development Manager
626-581-5300 x.1106
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
DS
gravatar
DANIEL S.
Rowland Heights, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Services
The guys do there best to help you out.
Recommended
Kristen L., BDC Department from Puente Hills Hyundai responded on 11/19/2013 09:58 AM

Thank you Daniel. We appreciate your feedback and look forward to making your experience with us a great one everytime you visit. ~Puente Hills Hyundai Team

Kristen Liggins
Business Development Manager
626-581-5300 x.1106
Employees worked with
JP
JOEY PEARRING
TF
gravatar
TERRY F.
Yorba Linda, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Javier my Service writer is great and friendly!
Recommended
Kristen L., BDC Department from Puente Hills Hyundai responded on 12/23/2013 10:52 AM

Hello Terry, Thank you for your review. We appreciate your business and look forward to serving your automotive needs.

Kristen Liggins
Business Development Manager
626-581-5300 x.1106
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
CA
gravatar
CAROLYN A.
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Customer Service
Very Helpful
Recommended
Kristen L., BDC Department from Puente Hills Hyundai responded on 12/23/2013 11:11 AM

Hello Carolyn, Thank you for your review. We appreciate your business and look forward to serving your automotive needs.

Kristen Liggins
Business Development Manager
626-581-5300 x.1106
Employees worked with
JP
JOEY PEARRING
FB
gravatar
FRANK B.
Chino Hills, CA
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best Service
Excellent Service
Recommended
Employees worked with
JP
JOEY PEARRING
JC
gravatar
JANICE C.
Sierra Madre, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
everyones attention to details, curtious, knowledgeable and efficient
a great expierience
Recommended
Employees worked with
JP
JOEY PEARRING
SC
gravatar
Shijing C.
Chino, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
good
They are professional
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
CP
gravatar
Cecie P.
West Covina, CA
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customer Verified Customer
10
Category: Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
GV
gravatar
George V.
Diamond Bar, CA
2017 Hyundai Ioniq Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Helpful
Helpful and friendly workers
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
CP
gravatar
Cecie P.
West Covina, CA
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customer Verified Customer
10
Category: Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2022
Service Type: Repair
0
Category: Service
Poor service
The advisor I was given, George Secoff, made assumptions as to what I qualified for. First, without looking at intake info( mileage,etc). Secondly, he didn’t even bother looking up my vehicle info regarding my warranty coverage. Returned car incomplete. Basic service of topping fluids, even after I specified I needed windshield fluids topped. I had to go in the next day to get finalized.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/15/2022 02:51 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up. Thank you again for taking your own time to fill out the survey

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
JK
gravatar
Jaswinder K.
Chino, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good
Great job
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
MW
gravatar
Michael W.
West Covina, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
Jae Lee is the best. Not only does he take care of my cars I think he does above and beyond the requirements. It’s a great experience every time I come to get my cars serviced, he goes the whole nine yards to make sure everything goes smoothly and on top of that he’s a great guy. I never had a bad experience coming there. Great Job
SEAN K., Service Director from Puente Hills Hyundai responded on 09/30/2021 09:22 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments(especially, Jae Lee).^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
BL
gravatar
Bun L.
Riverside, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Super service!
.
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
JM
gravatar
James M.
Alta Loma, CA
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great to do business with.
Service Dept. is great. My car was towed to the dealership and Jordan took good care of me.
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.