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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JOEY PEARRING
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JOEY PEARRING

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(96 reviews)
80

Reviews of JOEY PEARRING

CF
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CHARLES F.
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people
All around great place to have service done.
Great service dept personal
Great body shop.
Recommended
Employees worked with
JP
JOEY PEARRING
EH
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ERIN H.
Long Beach, CA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer service
Best car customer service I have recieved on any car I have owned. They complete service as promised or faster and always call me to give me an update (if needed) or when the car is complete. REally appreciate their promise to do it right the first time.
Recommended
Kristen L., BDC Department from Puente Hills Hyundai responded on 12/23/2013 10:09 AM

Thank you for your feedback Erin H. Our #1 priority is to make every customer comfortable while they purchase or wait for their vehicle being serviced. Also we offer FREE Car Washes every Saturday from 9-2p to all Puente Hills Hyundai customers. We look forward to serving your automotive needs. ~ Puente Hills Hyundai Team

Kristen Liggins
Business Development Manager
626-581-5300 x.1106
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
DS
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DANIEL S.
Rowland Heights, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Services
The guys do there best to help you out.
Recommended
Kristen L., BDC Department from Puente Hills Hyundai responded on 11/19/2013 09:58 AM

Thank you Daniel. We appreciate your feedback and look forward to making your experience with us a great one everytime you visit. ~Puente Hills Hyundai Team

Kristen Liggins
Business Development Manager
626-581-5300 x.1106
Employees worked with
JP
JOEY PEARRING
TF
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TERRY F.
Yorba Linda, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Javier my Service writer is great and friendly!
Recommended
Kristen L., BDC Department from Puente Hills Hyundai responded on 12/23/2013 10:52 AM

Hello Terry, Thank you for your review. We appreciate your business and look forward to serving your automotive needs.

Kristen Liggins
Business Development Manager
626-581-5300 x.1106
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
CA
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CAROLYN A.
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Very Helpful
Recommended
Kristen L., BDC Department from Puente Hills Hyundai responded on 12/23/2013 11:11 AM

Hello Carolyn, Thank you for your review. We appreciate your business and look forward to serving your automotive needs.

Kristen Liggins
Business Development Manager
626-581-5300 x.1106
Employees worked with
JP
JOEY PEARRING
FB
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FRANK B.
Chino Hills, CA
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2013
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best Service
Excellent Service
Recommended
Employees worked with
JP
JOEY PEARRING
JC
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JANICE C.
Sierra Madre, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
everyones attention to details, curtious, knowledgeable and efficient
a great expierience
Recommended
Employees worked with
JP
JOEY PEARRING
KS
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Karen S.
Whittier, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service vs Sales
Ao happy with service dept but sale staff waisted my time and they were rude.
Not Recommended
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
AG
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ANTHONY G.
Rowland Heights, CA
2013 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2014
Service Type: Repair
verified customerVerified Customer
Category: Service
Matt and his father in-law from the service department are the only honest/genuine people on the floor.
After purchasing/leasing a brand new 2013 Genesis, it turned out to be a lemon under the California lemon law. While going through the purchase process, I was treated like a "friend". As soon as the vehicle was brought in because of the issue that made it a lemon, I began getting treated like a mishap. If it wasn't for Matt in service, I probably would have consulted a lawyer to find out my rights as a consumer. I was sold a lemon, and was treated as though it was my fault.
Not Recommended
Employees worked with
JP
JOEY PEARRING
JL
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JOSEPH L.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/27/2013
Service Type: Repair
verified customerVerified Customer
Category: Service
All talk
The Service Techs are all talk. They act all nice and sweet talk everyone. However , they really don't do all they promise. I don't care for all that. I just want good service and promptness.
Not Recommended
Brian B., Service Director from Puente Hills Hyundai responded on 09/03/2013 02:05 PM

Not sure why this customer is unhappy. Simply came in for a recall. We performed the recall and customer retrieved his vehicle. Would like to understand why he is not happy.

Employees worked with
JP
JOEY PEARRING
SC
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Shijing C.
Chino, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
good
They are professional
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
CP
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Cecie P.
West Covina, CA
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
GV
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George V.
Diamond Bar, CA
2017 Hyundai Ioniq Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Helpful
Helpful and friendly workers
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
CP
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Cecie P.
West Covina, CA
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2022
Service Type: Repair
0
Category: Service
Poor service
The advisor I was given, George Secoff, made assumptions as to what I qualified for. First, without looking at intake info( mileage,etc). Secondly, he didn’t even bother looking up my vehicle info regarding my warranty coverage. Returned car incomplete. Basic service of topping fluids, even after I specified I needed windshield fluids topped. I had to go in the next day to get finalized.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/15/2022 02:51 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up. Thank you again for taking your own time to fill out the survey

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
JK
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Jaswinder K.
Chino, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good
Great job
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Jae Lee is the best. Not only does he take care of my cars I think he does above and beyond the requirements. It’s a great experience every time I come to get my cars serviced, he goes the whole nine yards to make sure everything goes smoothly and on top of that he’s a great guy. I never had a bad experience coming there. Great Job
SEAN K., Service Director from Puente Hills Hyundai responded on 09/30/2021 09:22 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments(especially, Jae Lee).^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
BL
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Bun L.
Riverside, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Super service!
.
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
JM
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James M.
Alta Loma, CA
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great to do business with.
Service Dept. is great. My car was towed to the dealership and Jordan took good care of me.
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
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