JP

JAMES POWERS

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

FG
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Felipe G.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Friendly, hospitable, reliable, effective
Every time I go to Hyundai of Wesley Chapel, I find a friendly, hospitable, reliable, effective staff that are willing to help in any way they can.

I was there this past Monday for my first car service ever since I leased another car there and the service was simply exceptional.

Thank you James for your help and professionalism.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/03/2022 06:38 AM

Thank you so much for the 5 Star Review Felipe! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

JM
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Jason M.
Bushnell, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Second engine replacement
Whereas I prefer not to struggle with engine issues, Hyundai stands behind their product and ensures you get a rental. I couldn’t ask for more on a 2011 vehicle with 250k miles on it.
PAIGE P. from Hyundai of Wesley Chapel responded on 02/03/2022 06:42 AM

Thank you so much for the 5 Star Review Jason! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

IS
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Irene S.
Tampa, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
??
Waited 9 hours for oil change
PAIGE P. from Hyundai of Wesley Chapel responded on 02/01/2022 09:43 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

RS
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Raymond S.
Dade City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good to go.
Good service....done as expected
JOHN W C. from Hyundai of Wesley Chapel responded on 01/31/2022 01:19 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Fit me in to fix an urgent issue. Great and timely work.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/31/2022 01:19 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Tampa, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Servicing at Wesley Chapel Hyundai
I was told by the finance director when I purchased the car that I could only have it serviced at Wesley Chapel Hyundai, Which wasn't true. When I called to set up my servicing for my warranty, I had to wait for my appointment for 2 months to have the work done. By waiting this long I lost benefits from my warranty which I then had to pay for. Had I known, I would have had my car serviced at several locations in Tampa before then. I will not be returning for any servicing at Hyundai of Wesley Chapel.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/28/2022 12:24 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Fl, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Loved the service
Great service as always
PAIGE P. from Hyundai of Wesley Chapel responded on 01/26/2022 07:42 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Tampa, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2022
Service Type: Maintenance
verified customer Verified Customer
5
Category: Service
Disappointed
On this visit attention to detail and providing info of item requested check performed/or not performed was not given.
JOHN W C. from Hyundai of Wesley Chapel responded on 01/25/2022 07:08 AM

Thank you for taking the time to fill out the survey! We look forward to helping you in the future! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with

Verified Customer
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
The staff took the car on time, completed the work and returned it in great condition.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/20/2022 01:34 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

ER
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Elvis R.
Tampa, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
oil change
Great service,good service advisor would recommend to family & friends
PAIGE P. from Hyundai of Wesley Chapel responded on 01/15/2022 07:10 AM

Thank you so much for the 5 Star Review Elvis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

JV
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Joseph V.
Zephyrhills, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Clear and concise explanation of service.
Would go back to dealer as I have for my last four cars. Very helpful and courteous staff.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/13/2022 01:11 PM

Thank you so much for the 5 Star Review Joseph! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

Verified Customer
Wesley Chapel, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great and fast service
James was very helpful and made sure that the service i needed was communicated. Told me that the wait was going to be longer but it was really fast and I appreciate the over estimate of time than being told it would be quick. James answered my questions quickly through text as well.
PAIGE P. from Hyundai of Wesley Chapel responded on 01/04/2022 05:48 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

DC
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David C.
Wesley Chapel, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Oil change, alignment, tire rotation.
Great experience at Wesley Chapel Hyundai.
Employees worked with

DC
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David C.
Wesley Chapel, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Oil change, alignment, tire rotation.
Great experience at Wesley Chapel Hyundai.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/29/2021
Service Type: Repair
7
Category: Service
Oil change
Shouldn’t have to pay for a tire rotation if I got my tires from this facility.
JOHN W C. from Hyundai of Wesley Chapel responded on 12/29/2021 01:22 PM

Thank you for taking the time to speak with me today. It was my pleasure to assist you. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel.

Employees worked with

DD
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Deborah D.
Riverview, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Satisfied with 1st Service
Grateful for a cancelled appointment by another customer, so I could move my 1st Service Appt up, since I could only get an appt. 2 months past my Service due date. Hopefully scheduling will improve when the COVID epidemic is over !
PAIGE P. from Hyundai of Wesley Chapel responded on 12/28/2021 05:39 AM

Thank you so much for the 5 Star Review Deborah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

EG
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Ereina G.
Lutz, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
The service tech that greet and check you in are always great
PAIGE P. from Hyundai of Wesley Chapel responded on 12/22/2021 05:34 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

SB
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Sherry B.
Riverview, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Thoughtful care for my car
We bought our last 2 cars from
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 05:50 AM

Thank you so much for the 5 Star Review Sherry! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

SW
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Sidney W.
Brooksville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
service department top notch
The service mgr. went out of his way to get me in because the abs light was on. I called and was told that I could not get service till the end of January 2022, not acceptable . one call and problem solved.
Thank you John
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 05:42 AM

Thank you so much for the 5 Star Review Sidney! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with

SD
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Stephen D.
Zephyrhills, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customer Verified Customer
9
Category: Service
Wesley Chapel Hyundai 5 Stars/ Hyundai Motors 0 Stars
James, my WC Hyundai service tech, was professional & understanding. When my vehicle needed a new master cylinder he made arrangements to get me a rental car & contacted a carrier to take me to the car rental site. He also informed me that he would contact once the repair was complete. After keeping me posted on a delay in getting the part shipped he apologized & promised to keep me posted. He did this 3 more times, each time apologizing for the delay, before letting me know the part arrived & the car would be ready in a couple of days. Then in a day he informed me the car was ready for pickup. When I arrived for pickup James again apologized for the lengthy delay (5 wks), escorted me to my car & assured me I could contact him with any problems or questions. So, WC Hyundai (James) get 5 stars while Hyundai Motors gets 0 stars for customer service. 5 weeks to forward a part for a repair is inexcusable. Thanks to James!
Employees worked with

AD
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Alisa D.
Land O Lakes, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great for service.
I recommend them for service but not sales.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/23/2021 08:13 AM

Thank you so much for the 5 Star Review Alisa! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
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