JAMES POWERS

Tried contacting customer several times to resolve concern.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Thank you for your response! We appreciate your business and feedback :) We totally apologize about the long wait time you experienced, we are working to add staff to accommodate the growth. For the inconvenience, I have notated your account with a complimentary oil change for future use with no expiration. I hope James was great with you otherwise and provided you with 5 star service, this does reflect him as well. Please feel free to reach out if we can assist with anything else, we are here for you! We hope to do better by you and hope to have the opportunity to serve you again!

Thank you for your response, Oksana! We appreciate your business and feedback :) We totally apologize for what transpired last visit, that was not our intention. We should have been more clear with our communication and this probably would have been avoided. There was some disconnect from the technician to the advisor then to you and we need to improve and make sure those disconnects don't happen again. We have voiced this issue with the staff and hope this doesn't happen again but we still do apologize that it happened to you in the first place. You have been coming to our service department for a long time and we do value you as a customer. I unfortunately cannot undo whats been done but I can offer a $100 store credit good towards any future services with no expiration date to show we do want you to return and we do value you as a customer for all these years. I am happy Jay took care of you for the refund and bill correction. We hope you give us another opportunity in the future and we hope to do better by you if given that opportunity. Please don't hesitate to reach out if we can assist you further, we are here for you!

Thank you for your rescore Oksana! We hope to see you again soon and thank you for talking to me and giving us another opportunity.

Thank you for your response! We appreciate your business and feedback :) We apologize again for the delays you experienced last visit. We will look at our scheduling allocation and also increase our staff to alleviate those wait times. We understand 2 hours is an excessive amount of time for an oil change but we are working to try and figure out what we need to do to shorten those times once and for all. We hope you give us another chance and i have notated your account with a complimentary oil change for future use with no expiration. Please feel free to reach out to me if there are any other comments or suggestions you have for us, we are always open to feedback. I hope James was great with you otherwise and provided you with 5 star service. We do hope to see you again and we are here for you. I hope your experience next time is a better one.

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Thank you for your response! We appreciate your business and feedback :) I totally apologize about the issues you had last service, that isn't how we usually conduct ourselves. I hope James was great with you during your visit, this survey does reflect him personally and if you were happy with him please rescore him a 5 star he would appreciate it so much! For the issues, I have notated your account with a complimentary oil change and wash, vacuum, window cleaning, and tire shine service for future use. We do value you and wish to see you back again! Please feel free to reach out to me if i can help you further.

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Thank you for your response, Shamara! We appreciate your business and feedback :) I totally apologize that we have not figured out your issue yet. I would like to get the vehicle back in and take care of it once and for all, we will need some time with it so I can set aside a loaner vehicle for you to use in the meantime and I will reach out to the regional engineer for assistance. I hope James was great with you otherwise, this survey does reflect him personally and if you were happy with him please rescore him a 5 star he would appreciate it so much! Please feel free to reach out to me so we can coordinate the vehicle exchange and figure this out for you.

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Thank you for your response and we appreciate your business. I apologize about the lack of communication regarding the long wait time you experienced. I have communicated your frustrations to the staff so we can improve for the future. For the inconvenience I have notated your account with a complimentary synthetic oil change for a future visit. We hope to do better by you next visit.

Thank you for your response and we appreciate your business. I apologize about the troubles you are having with my staff that is not how we usually conduct ourselves. I will have James reach out to you on the part arrival. For the inconvenience I have notated your account with a complimentary gas tank fill and wash and vacuum windows and tire shine cleaning. Thank you for taking the time to give us feedback it only helps us improve. We hope to do better by you the next visit.

Thank you for your response and we appreciate your business. I apologize about the issues you've experienced with out phone system and I appreciate the feedback so we may improve our system for the future. You can always reach me directly at the number below if you ever have an issue getting a hold of the service team. For the inconvenience I have notated your account with a complimentary oil change for a future visit. We hope to see you again.

Thank you for your response and we appreciate your business Carl :) I apologize about the long wait times and we are working to staff our department accordingly for future growth I appreciate the feedback. For the inconvenience I have notated your account with a complimentary synthetic oil change.