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SureCritic / Hyundai Dealer / Hyundai On Perryville / JAY L REDDEN
JR

JAY L REDDEN

Hyundai On Perryville
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(307 reviews)
70

Reviews of JAY L REDDEN

Verified Customer
Winnebago, IL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional
Exceptional
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/16/2021 10:42 AM

Thank you for the great review and we appreciate your business and we look forward to seeing you next time !! STAY WARM 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2020 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service good, dealership not
I would recommend the service department, but ensure your plate holders are the same as when you left the car.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/10/2021 05:09 AM

Thank you for the feed back from your recent visit here with us at Hyundai On Perryville . I was the gentleman in the back office that also quickly spoke with you . Yes you are correct i don't have a specific reason to why they were changed . We don't change plate frames to benefit our dealership as that is one way that we are able to quickly identify our customer and that they purchased they're vehicle with us . Unfortunately the only answer i have to this situation is the car wash , which ours has been known to brake them . i apologize about this i am more than happy to take them off for you or put new ones on for you .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service.
Great place and service.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 02/16/2021 10:42 AM

Thank you for the great review and we appreciate your business and we look forward to seeing you next time !! STAY WARM 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JK
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John K.
Kirkland, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional personnel
Efficient service with a quality staff and pleasant surroundings.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/18/2021 11:04 AM

Thank you for the feedback from your recent visit with us here at HYUNDAI ON PERRYVILLE . Thank you so much for the great review and we look forward to seeing you next time !!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
RH
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Russ H.
Loves Park, IL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Department.
Great job. Service Department was very helpful. The Tech was great work done on time and the price was very reasonable. You all need a Great big Job well done
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/08/2021 05:07 AM

     Thank you for the feedback from your recent visit with us here at HYUNDAI ON PERRYVILLE . Thank you so much for the great review and we look forward to seeing you next time !!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DN
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Debra N.
Stillman Valley, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Dept
Service Dept. friendly and got right in and out.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 12/10/2020 05:15 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Bret B., Service Manager from Hyundai On Perryville responded on 12/10/2020 05:16 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DN
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Debra N.
Stillman Valley, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundia service dept
Was in service dept. for my free oil change, tire rotation and inspection at Hyundia on Perryville Rockford, IL. Service dept was friendly got me in right away and on my way. Service dept looked very clean and waiting area was comfortable. Great experience.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 12/02/2020 05:00 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DB
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Denise B.
Loves Park, IL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome Customer Service
Jay very knowledgeable and kept me updated on my vehicle repairs.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 12/02/2020 04:59 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Marengo, IL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020
verified customerVerified Customer
Category: Service
Hyundai on Perryville
The people who work there, whether in the service department or in sales.
Recommended
Employees worked with
JR
JAY L REDDEN
Verified Customer
Marengo, IL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2020
verified customerVerified Customer
Category: Service
Hyundai on Perryville
The people who work there, whether in the service department or in sales.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/23/2020
Service Type: Maintenance
Category: Service
Service department needs improvement.
I hope things are improved before my next oil change.
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/23/2020 11:29 AM

Good Afternoon ,
    Thanks for taking the time to complete the survey and appreciate the information on your last visit. Thank you for talking with me today and glad we were able to get it corrected and thank you for the rescore . You guys ave a happy thanksgiving . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Chicago, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall work
Worked with my schedule to get me in there. Tech was great.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/20/2020 11:26 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
SJ
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Steven J.
Rockton, IL
2015 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020
verified customerVerified Customer
Category: Service
Customer Satisfaction
Had a minor issue with some work they did on my vehicle this time. (I have always been very satisfied in past visits to the service dept)

The service manager was very concerned and addressed the issue. The service department has always tried to provide the best service and make sure that I was satisfied with the work.
Recommended
Employees worked with
JR
JAY L REDDEN
SJ
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Steven J.
Rockton, IL
2015 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020
verified customerVerified Customer
Category: Service
Customer Satisfaction
Had a minor issue with some work they did on my vehicle this time. (I have always been very satisfied in past visits to the service dept)

The service manager was very concerned and addressed the issue. The service department has always tried to provide the best service and make sure that I was satisfied with the work.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/03/2020
Service Type: Maintenance
Category: Service
60,000 mile maintenance service
A coolant flush was part of this service. The coolant tank was bone dry when I looked under the hood the next morning. Obviously they didn't bother to run the engine up to temperature and then recheck the coolant level to make sure they got the air out of the system. They had the car for over 6 hours, so they had the time.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/04/2020 05:15 AM

Good Morning ,
    We appreciate the review from your recent visit here with us at Hyundai On perryville. i Very much apologize about the way your vehicle was returned and that is unacceptable . Please let me do a little research with the people involved and i will be reaching out . Thank you 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Bret B., Service Manager from Hyundai On Perryville responded on 11/09/2020 02:16 PM

Thanks for the feedback from you recent visit with us here at Hyundai On Perryville . glad we were able to talk today and go over your service . I will get that letter out to you tomorrow and i greatly appreciate the re score . thank you

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
VA
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Vincent A.
Cherry Valley, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Job
Vehicle was completed sooner than expected
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/02/2020 05:13 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
RJ
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Rita J.
Rockford, IL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai On Perryville
This dealership is wonderful with everything!!!!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/26/2020 05:14 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Winnebago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Consistent good service.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/19/2020 01:50 PM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
HB
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Harold B.
Roscoe, IL
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.....
Thanks
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/09/2020 05:17 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
CP
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Charlene P.
Rockford, IL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Every time I have brought my car in for service, I have had exceptional experience. They are prompt and very polite and take care to treat my vehicle as if it were their own. I would highly recommend Perryville Hyundai to anyone looking to buy a vehicle or have their vehicle serviced.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 09/30/2020 05:23 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
RG
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Roybn G.
Rockford, IL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you
I appreciate the service Hyundai gives. The security knowing my car is running great and has been checked out gives me peace of mind.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 09/22/2020 05:22 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DN
gravatar
Dennis N.
Rockford, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fair
Good Job
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 09/14/2020 05:14 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
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