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SureCritic / Hyundai Dealer / Hyundai On Perryville / JAY L REDDEN
JR

JAY L REDDEN

Hyundai On Perryville
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(307 reviews)
70

Reviews of JAY L REDDEN

DB
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Deloyd B.
Harvard, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
GREAT SERVICE
GREAT SERVICE IN AND OUT PROMPLY VERY PROFESSIONAL
Bret B., Service Manager from Hyundai On Perryville responded on 03/29/2022 01:04 PM

FANTASTIC ,Thank you for the great review from your last visit with us here at Hyundai On Perryville !!!!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
PD
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Patricia D.
Rockford, IL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service department
Had to go for my first oil change and check up on my new car.It was a quick in and out . About an hour and I was back on my way to work. Nice staff
Bret B., Service Manager from Hyundai On Perryville responded on 03/17/2022 06:30 AM

FANTASTIC ....Thank you for the GREAT review from your last visit here with us at HYUNDAI ON PERRYVILLE!!!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
AF
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Adriana F.
Rockford, IL
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service 5 stars
As far as Hyundai we like the car my stepson bought new. Don’t really like that we found out the hard way that they are extremely easy to steal. I think Hyundai needs to step up the security on all there vehicles to help prevent theft. I like a lot of the models but unfortunately this one bad issue my keep us from buying Hyundai again. Paying a little extra for higher end cars is worth it in the long run.
Bret B., Service Manager from Hyundai On Perryville responded on 03/07/2022 05:18 AM

Thank you for the feedback from your last visit with us here at Hyundai On Perryville , unfortunately we are seeing theft in alot of our different stores that are different manufactures also .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Thought he dealership should have come to my home and towed my car in for service.
Have always been satisfied with work done on my car.
Bret B., Service Manager from Hyundai On Perryville responded on 02/28/2022 01:24 PM

AWESOME , Thank you for the feedback from your last visit with us here at HYUNDAI ON PERRYVILLE !!!!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
HM
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Harriett M.
Rockton, IL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Mostly just oil changes
Everyone is nice that I have meet working at this location. I have had better experiences elsewhere but they are all acceptable here. We usually do our oil changes here. They are higher for the services they preform but that’s not unusual for a dealership. Wish they would do something’s like the prior Saturn dealership did. Like customer appreciation days, special deals on oil changes, etc. I think it would draw new business into the service center and showroom.
Bret B., Service Manager from Hyundai On Perryville responded on 02/28/2022 01:23 PM

Thank you for your feedback and we appreciate talking with you and the re score !!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
LT
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Leslie T.
Byron, IL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
All went well.
I liked the service was provided well and in a timely manner. I hope they can do as well when I take it back in to find out why the blind spot sensor turns off occasionally when I am driving.
Bret B., Service Manager from Hyundai On Perryville responded on 02/16/2022 06:28 AM

AWESOME ,,,Thank you for the great review from your last visit here with us at Hyundai On Perryville!!!!!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DH
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Dorothy H.
Rockford, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
service
If Brent and his team can do anything to make a wrong right they will and that what I LOVE about Hyundai on Perryville
Bret B., Service Manager from Hyundai On Perryville responded on 02/15/2022 03:57 PM

FANTASTIC ,Thank you for the great review from your last visit with us here at Hyundai On Perryville !!!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
KD
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Kyle D.
Davis Junction, IL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
verified customerVerified Customer
10
Category: Service
Follow up
They have a great service manager named Bret. Upon my last review I was not given the mechanical recommendations for my vehicle. When Bret found out this information he called me to make sure my vehicle was brought back in for them to do a full check up and diagnostics scan. He was polite through the whole process and it reminded me of why I choose them for my vehicle services.
Employees worked with
JR
JAY L REDDEN
Verified Customer
Byron, IL
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Category: Service
Customer
I am very satisfied with my Service Manager Bret Bokker & Hyundai for taking care of my automotive needs. Bret has gone above & beyond to give me great service every time I come in for maintenance.
Employees worked with
JR
JAY L REDDEN
KD
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Kyle D.
Davis Junction, IL
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
verified customerVerified Customer
10
Category: Service
Follow up
They have a great service manager named Bret. Upon my last review I was not given the mechanical recommendations for my vehicle. When Bret found out this information he called me to make sure my vehicle was brought back in for them to do a full check up and diagnostics scan. He was polite through the whole process and it reminded me of why I choose them for my vehicle services.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/27/2022
Service Type: Maintenance
0
Category: Service
Service issues
When the employee brought over the reccomended service there was no mention of my check engine light being on. The staff member was more focused on trying to sell me $1,000 worth of tires for my vehicle. When i asked about the check engine light he responded with he didn’t know it was on because he didn’t check my vehicle in and the new employee who pulled the vehicle in didn’t mention it. When i asked if they could scan it since that’s my first concern he told me no I needed to make a separate appointment. What is also odd is the reccomended list of items for me vehicle only included tires and nothing that was mentioned to me for my last visit. I don’t understand how my vehicles reccomended maintenance had changed to only needs tires now that me engine light is on.
Bret B., Service Manager from Hyundai On Perryville responded on 01/28/2022 02:40 PM

Good afternoon , 
i apologize that you had some issues with your visit the other day i would like to speak further with you to try and come to a solution and possibly help on checking some things out for you . i plan on reaching out to you on Monday to speak further about this . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Byron, IL
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Category: Service
Customer
I am very satisfied with my Service Manager Bret Bokker & Hyundai for taking care of my automotive needs. Bret has gone above & beyond to give me great service every time I come in for maintenance.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2022
Service Type: Repair
8
Category: Service
Customer
My 2016 Sonata apparently has an oil usage issue which I feel Hyundai is not taking care of. I am on my 3rd oil consumption test. Each time the oil usage is well within Hyundai's range according to the dealer. I feel in the next 5-6 months, I would like to trade in my Sonata & was interested in a possible Hyundai SUV. But under these circumstances, I don't feel comfortable with this company & I'm very sad about this. I've always thought Hyundai was a very honorable company & loved driving my 2009 Santa Fe & my 2016 Sonata. I just do not feel comfortable getting another one that could possibly have the same issue. I met two customers with newer Hyundai vehicles that are going through the same issue with no better outcome. These two customers were very upset as well. Hyundai needs to stand behind their vehicles & make sure their long-time customers are taken care of as well!
Bret B., Service Manager from Hyundai On Perryville responded on 01/28/2022 02:44 PM

Thank you for talking with me today and glad we could rectify this . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
MD
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Mary-Margaret D.
Marengo, IL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Replacement parts on 2020 Sonata
Due to the delay in getting parts because of "COVID" my car was at the dealer for an extended period. I was notified of the progress and was given a rental car.
Bret B., Service Manager from Hyundai On Perryville responded on 01/24/2022 06:52 AM

FANTASTIC THANK YOU FOR THE GREAT REVIEW AND WE GREATLY APPRECIATE IT VERY MUCH !!!!!

 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Loves Park, IL
2009 Hyundai Veracruz
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/23/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Unacceptable Service
Have been a loyal customer to Hyundai for 22 years. After a very long miserable experience with the service center will never go back or refer anyone there ever again. Was told numerous times by service staff that "Hyundai doesnt care".
Bret B., Service Manager from Hyundai On Perryville responded on 01/26/2022 05:31 AM

Good Morning , i apologize there was some time delays in your repairs and in our process . yes there was some delay in getting back to you as we were waiting for Hyundai Motor America to give us the approval to put you in a vehicle . They don't approve rentals on every vehicle that has a recall especially a almost 13 year old vehicle.  they finally did approve a rental for you for the complete time while your vehicle was in . and yes those parts were and still are on national back order , to be honest there are still people waiting for there parts that were ordered before yours . if you would like we can speak further in detail on some of the concerns and unfortunate restraints that we have to follow per Hyundai's guidelines for repairs .  

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Nice and clean
Good work
Bret B., Service Manager from Hyundai On Perryville responded on 01/24/2022 06:49 AM

FANTASTIC THANK YOU FOR THE GREAT REVIEW AND WE GREATLY APPRECIATE IT VERY MUCH !!!!!

 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DH
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Dorothy H.
Rockford, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
I always leave with a happy feeling after a visit at Hyundai on Peryville that right that what it feel like a visit with friends any questions I have about my car they take the time to answer them even when they busy. They make you feel welcome I dont know what it is about that service dept because they are all great it must be Brent
Bret B., Service Manager from Hyundai On Perryville responded on 01/04/2022 05:03 AM

Thank you very much for the great review from your last visit , we appreciate the feedback and enjoy having great customers . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JW
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Joel W.
Roscoe, IL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent all around service
Excellent fast service and Jay Redden has great knowledge of my car and that is really appreciated.
Bret B., Service Manager from Hyundai On Perryville responded on 01/04/2022 05:03 AM

FANTASTIC ,,, Thank you for the great review from your last visit with us here at Hyundai On Perryville . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
CB
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Christophe B.
Rockford, IL
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Great !
Bret B., Service Manager from Hyundai On Perryville responded on 12/20/2021 05:04 AM

FANTASTIC,Thank you for the great review from your last visit with us here at Hyundai On Perryville !!!! 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
WH
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William H.
Rockford, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Great staff.
Without a doubt they are true professionals. Great service and superb customer contact.
Bret B., Service Manager from Hyundai On Perryville responded on 12/20/2021 05:05 AM

FANTASTIC,Thank you for the great review from your last visit with us here at Hyundai On Perryville !!!! 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
It was an excellent experience dealing with the service department of Hyundai they were very helpful and got me in and out of the service in a timely fashion
Bret B., Service Manager from Hyundai On Perryville responded on 12/13/2021 05:09 AM

FANTASTIC , Thank you for the great review from your last visit at Hyundai On Perryville !!!!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
CL
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Christine L.
Rockford, IL
2013 Hyundai Elantra Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
Routine service went well
Bret B., Service Manager from Hyundai On Perryville responded on 12/06/2021 09:35 AM

3C4PDCBG0FT584202

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Bret B., Service Manager from Hyundai On Perryville responded on 12/06/2021 09:37 AM

SORRY COMPUTER ISSUES . THANK YOU FOR THE GREAT REVIEW FROM YOUR LAST VISIT WITH US HERE AT HYUNDAI ON PERRYVILLE !!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
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