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SureCritic / Hyundai Dealer / Hyundai On Perryville / JAY L REDDEN
JR

JAY L REDDEN

Hyundai On Perryville
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(307 reviews)
70

Reviews of JAY L REDDEN

JB
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Janette B.
Loves Park, IL
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
1st service
Very fast service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 06/09/2020 05:21 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DW
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Don W.
Rockford, IL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
still good
service was efficiently done.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 06/08/2020 05:11 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
CH
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Corey H.
Rockford, IL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
AWESOME STAFF !!!!!
The staff and technitions at Hyundai on Perryville are the best !!!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 06/05/2020 10:32 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
BM
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Berenice M.
Rockford, IL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
?
?
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 06/05/2020 05:26 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great personal service
Great staff and service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 06/02/2020 12:42 PM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
FRIENDLY AND DO GREAT JOB BUT WARNING VERY PRICEY
THEY DO GOOD WORK BUT PRICE IS OUT OF LINE
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 06/02/2020 12:42 PM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JJ
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Jesica J.
Rockford, IL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In and out no problem
No issues, dropped off and picked in a timely manner.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 05/28/2020 01:42 PM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Winnebago, IL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always on Time and Efficient
The service is always right on time and efficiently performed.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 05/28/2020 06:15 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DS
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Dianne S.
Rockford, IL
2010 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
My car had a recall.During this time, everything was handled safely,and promptly. I am always impressed with Hyundai!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 05/22/2020 08:05 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Freeport, IL
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2020
verified customerVerified Customer
Category: Service
Friendly
Service was good.
They kept me informed and got my vehicle fixed and back to me.
Recommended
Employees worked with
JR
JAY L REDDEN
ES
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Eric S.
Roscoe, IL
2012 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Abilities
Of you need real work preformed, not the place!
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 05/18/2020 02:55 PM

Good Afternoon,
   Thank you for the feedback from your recent visit with us here . We would not refuse to diagnose further , but during inspection your motor was locked up . When that happens something has let go internally and seized which there is metal debris and particles . We could of definitely torn the motor down and apart , but it would be relative to wasteful money. unfortunately if the motor seized a partial repair is not recommended  because there is catastrophic damage . Sadly motor are not built like in the old days and there are so many screens and clearances that if anything is off or there is metal built up will cause severe issues in a new motor . Hyundai itself doesn't have us do complete motor overhauls . The timing chains are not serviceable unless you have noise and its caught early, otherwise its too late and major failure . any questions please feel free to call me 815-229-0089  

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Davis Junction, IL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly & Accommodating
Service dept was awesome starting with the phone call to let me know my vehicle was done to making arrangement for me to pick it up . First appt with new Santa Fe was during COVID. We were able to work around both our schedules. Bret was nice enough to drop off my key at my work since I was unable to pick up my vehicle during their hours they were open.
This is our 2nd Santa Fe from Perryville and we sent our daughter there who also purchased. Bryan O'Hern was great.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 05/18/2020 05:27 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JB
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Janet B.
Rockford, IL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied
I brought my car in for an oil change/rotate tires. I felt very safe with their self distancing procedures.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 05/18/2020 05:26 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Roscoe, IL
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Always friendly, polite and helpful.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 05/14/2020 11:09 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
EG
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Elizabeth G.
Rockford, IL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I was very pleased with the service center. The staff was courteous and went above and beyond to make things easy and safe. Thank you very much!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 05/04/2020 05:38 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
MP
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Michelle P.
Rockford, IL
2010 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great on recalls
Timely & kind.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/30/2020 02:20 PM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DB
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David B.
Lanark, IL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They very personal
They are very nice when you talk to them. They take care of you and you’re car right away. And they have good coffee
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/29/2020 12:56 PM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
TW
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Terry W.
Poplar Grove, IL
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Went out of there way to solve my issues
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/28/2020 06:05 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
SP
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Sara P.
Loves Park, IL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service
I usually never have any complaints about Hyundai. I do realize that these are extraordinary times we are in. But I brought my car over for scheduled service, and the warning on my dash wasn't reset. So everytime I turn the car on I get the message saying I am so many days past due for service. I really would think that is standard procedure. Guess not........
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/28/2020 06:04 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
PG
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Pamela G.
Belvidere, IL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
COVO19
Even though we are dealing with this problem virus Hyundai on Perryville has been very professional and wonderful to work with! Keep safe everyone!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 04/24/2020 11:12 AM

Thank you for the feedback from your recent visit here with us at Hyundai on Perryville . We appreciate the great review and look froward to seeing you next time .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
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