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SureCritic / Hyundai Dealer / Hyundai On Perryville / JAY L REDDEN
JR

JAY L REDDEN

Hyundai On Perryville
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(307 reviews)
70

Reviews of JAY L REDDEN

SP
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Sara P.
Loves Park, IL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service
Had warranty work done on my one year old car. Nothing worked, couldn't shift it, radio wouldn't turn off and other things not working. They fixed it and it works well. However I got the car back and there was grease all over the door handle and the center console. WTH?? Shoddy and not acceptable. I have always loved my Hyundai's and the dealer. But it isn't the same. Doesn't seem to be the same concern or care for the customers.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/08/2020 04:20 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future. I appologize for the grease you found in your vehicle after your repair, as I will address this with the technition. Thank you for the feedback as it helps us to better serve our customers.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Bret B., Service Manager from Hyundai On Perryville responded on 01/27/2020 01:16 PM

Good Afternoon ,
     Thank you for the feedback from your recent visit with us here at Hyundai On Perrville . I do Sincerely apologize about the residue on your door handle. My team here strive to make it the best experience that it can be , lets face it when your vehicle is having issues no one likes to be in the situation . If you would like to let me know on your next visit and would be happy to wash your vehicle and clean it up to make sure its clean for you . Hyundai grades us very harsh and i was hoping to send you a re score for a passing all 5's would help keep me out of my bosses office .If there is anything else i can do for you please let me know . Thank you !!!! 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
LB
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Lisa B.
Loves Park, IL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service survey
Oil change pricing is competitive. Uyundai employess are very professional and courteous.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/02/2020 07:08 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
BM
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Bill M.
Rockford, IL
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good attentive service
The review is diminished by the $150 charge for a third brake light bulb. Poor design or service?
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 01/02/2020 04:24 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
CG
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Crystal G.
Rockford, IL
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prices
The labor costs were ridiculously expensive.
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 12/16/2019 04:21 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
GJ
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Gregory J.
Loves Park, IL
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2nd Scheduled Maintenance
Good experience overall
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 12/06/2019 01:18 PM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
GG
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Gary G.
Rockford, IL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best ever
I’ve been around a long time and never had the kind of great service I get every time at Hyundai on Perryville.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 12/03/2019 04:19 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 star service at Hyundai on Perryville
Great professional honest service by the team members.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/15/2019 09:50 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
AB
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Ann Marie B.
Dekalb, IL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service department
Excellent care polite employees welcoming environment
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/15/2019 08:22 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JC
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Jermaine C.
Poplar Grove, IL
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hidden fees?
Went in for a oil change and tire rotation on 2020 Palisade. Place was packed so thankful they squeezed me in. However, a recall was performed on my vehicle without my knowledge. That is perfectly fine except for being charged for recall repairs. Why do I have to pay for "shop supplies" on a recall? Left a bad taste in my mouth.
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/13/2019 01:35 PM

Good Afternoon,
          Thank you for the feedback from your recent visit with us here at Hyundai on Perryville . We performed and oil change and a recall during your visit. The shop charge is applied because of your oil change for. There is no charge and you are never charged for recalls . Thank you 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JC
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Jennifer C.
Byron, IL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
We got in and out. Showed us some filters that needed to be replaced instead of just saying they were bad.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/11/2019 07:19 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
RT
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Rose T.
King Salmon, AK
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Atmosphere and Good Service
Friendly atmosphere and the service was timely
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/06/2019 11:23 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
RH
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Renata H.
Rock City, IL
2013 Hyundai Elantra Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently courteous
Every time, it’s only been 3 times but everyone is kind, considerate and eager to repair your car and get you on your way. Free wifi makes it easy to work while you wait. Good coffee too!
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 11/04/2019 04:18 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
MO
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Melissa O.
Rockford, IL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
All areas of employees at this Hyundai are exceptional
I highly recommend this Hyundai location!! From calling in, to buying a vehicle through the service department every department is friendly and knowledgeable!! I actually enjoy bringing my vehicle in for service!! Thank you to everyone ?
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/28/2019 04:15 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
GG
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Gary G.
Rockford, IL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE/GREAT PEOPLE
They were great when I bought the car and they continue to be great keeping it properly serviced.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/24/2019 10:27 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
JM
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Jesse M.
Rockford, IL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, friendly and a great environment
Thank.you
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/22/2019 04:12 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
PS
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Petar S.
Rockford, IL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/21/2019 04:20 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
TH
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Tracy H.
Rockford, IL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
verified customerVerified Customer
Category: Service
Car light
Was in and out in an hour. Jay e end asked if I wanted my car washed..
Recommended
Employees worked with
JR
JAY L REDDEN
TH
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Tracy H.
Rockford, IL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
verified customerVerified Customer
Category: Service
Car light
Was in and out in an hour. Jay e end asked if I wanted my car washed..
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/10/2019
Service Type: Repair
Category: Service
Not
The girl that is in the auto service is not a person I would ever deal with. She says no matter what it is that it's 12000. Mikes or its not covered
Not Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/11/2019 05:17 AM

Good Morning,

    Thank you for your feedback from your recent visit here with us at Hyundai on Perryville . Thank you for Talking with Jay last night and him and i spoke . Thank you for clearing that all up for us and any further issues wehn you call please ask for Jay or Myself and we will take care of you . Thank you and have a great weekend 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
Verified Customer
Rockford, IL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Job
Oil change and tire rotation. Price was competitive with others
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/08/2019 01:48 PM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
DN
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Dennis N.
Rockford, IL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
...AOK except it took an hour Seemed a little long , compared to my times over the last 50 years.
Recommended
Bret B., Service Manager from Hyundai On Perryville responded on 10/02/2019 09:29 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Employees worked with
JR
JAY L REDDEN
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