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SureCritic / Hyundai Dealer / Pohanka Hyundai / KIRSTEN SHANNON
KS

KIRSTEN SHANNON

Pohanka Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(210 reviews)
64

Reviews of KIRSTEN SHANNON

Verified Customer
District Heights, MD
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Engine
My service advisor Ms. Kristen was very helpful to me. She keep me updated what’s was going with my car and it issues. Her technician did awesome job going over the car making sure it was safe and everything was properly installed or functioning properly. She explained everything in full details and even went got technician to explain apart that help me understand.
Thank you
DAVID P. from Pohanka Hyundai responded on 11/23/2021 07:20 AM

Thank you for the great feedback and score!

Employees worked with
KS
KIRSTEN SHANNON
DF
DWAYNE FORRESTER
JP
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Jose P.
Alexandria, VA
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Pohanka, Hyundai Service department
The staff at Pohanka, Hyundai did a great Job but when you are about to pay for the service done to your car and the service manager calls all his staff in for a 20-30 minute meeting. I consider that to be rude and unprofessional. And he saw me waiting, he didn’t even apologize.
DAVID P. from Pohanka Hyundai responded on 11/19/2021 04:11 AM

Thank you for the feedback. I will reach out later for more info.

Employees worked with
KS
KIRSTEN SHANNON
DC
DUNCAN CONNORS
SH
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Shalonda H.
Washington, DC
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
verified customerVerified Customer
10
Category: Service
Great service
Great customer service and manager was very helpful with my needs and services
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/29/2021
Service Type: Maintenance
2
Category: Service
Long wait for vehicle return and maintenance pricing
Long wait time and maintenance service pricing is ridiculous
DAVID P. from Pohanka Hyundai responded on 11/05/2021 06:28 AM

I am sorry you had a unhappy visit with us. I will reach out to get more information.

Employees worked with
KS
KIRSTEN SHANNON
RB
RICHARD T BRITT
AC
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Asya C.
Greater Landover, MD
2016 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/18/2021
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Slow Service when it comes to repairs
I would usually give a good review but over time it seems like the service department has been getting worse. other than the advisors such as Kirsten & Will who are great at what they do the service to get your car repaired are terrible! If your just getting an oil change or something simple all is well, But if you need a diagnostic or a repair it takes them forever. They had my car for over a week and didn't even offer a loaner car and i had to figure out transportation for the time that they had my car. Seems to me they need to get more mechanics or loaner cars or even both
DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:22 PM

Thank you for your feedback.  We will reach out for more information.

Employees worked with
KS
KIRSTEN SHANNON
NW
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Natasha W.
District Heights, MD
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good job!
Great job on taking care of my vehicle ?.
DAVID P. from Pohanka Hyundai responded on 10/04/2021 09:47 AM

Thank you for your feedback

Employees worked with
KS
KIRSTEN SHANNON
JC
JEROME CRAWFORD
CP
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Carl P.
Washington, DC
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
professional in all categories.
My visit was anxiety free in all contacts, and I am extremely satisfied with the Dealership.
DAVID P. from Pohanka Hyundai responded on 10/04/2021 09:37 AM

Thanks for the excellent feedback!

Employees worked with
KS
KIRSTEN SHANNON
DF
DWAYNE FORRESTER
TH
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Troy H.
Laurel, MD
2013 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2021
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
What happened to my vehicle?!?!
I had originally went in for fuel system flush, and ended up getting that as well as transmission flush as part of the package that was offered. Well I’m not sure what happened but when the vehicle was returned to me it would not go past second gear. And NOW I need to buy a new transmission which cost $3600!!! There is no way possible I would drive a vehicle into the dealership in that condition and not let the service tech know that was the problem. I just needed the fuel system flush. Again, I don’t know what happened to my vehicle now it’s not driveable at no fault of mine. I will never bring my vehicle back to this facility ever again and I would not recommend this facility to anyone.
DAVID P. from Pohanka Hyundai responded on 09/28/2021 10:31 AM

Thank you for your feedback on the issues.

Employees worked with
KS
KIRSTEN SHANNON
DF
DWAYNE FORRESTER
JO
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John O.
Upper Marlboro, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil Change
N/A
DAVID P. from Pohanka Hyundai responded on 09/28/2021 10:30 AM

Thank you for the feedback

Employees worked with
KS
KIRSTEN SHANNON
AC
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Annette C.
Greater Landover, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Satisfied
I am well pleased with the service received at this establishment. I've used the service center since 2017 and well pleased with the professional customer service.
DAVID P. from Pohanka Hyundai responded on 09/23/2021 07:55 AM

Thank you!

Employees worked with
KS
KIRSTEN SHANNON
DF
DWAYNE FORRESTER
LR
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Larry R.
Capitol Heights, MD
2019 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/20/2021
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
oil change and tires rotated !
Tell the truth about the work you need on your car, and not try to get more money out of the customers !!!!!
DAVID P. from Pohanka Hyundai responded on 09/20/2021 06:58 AM

Thank you for your feedback. We will look into your concerns and get back with you

Employees worked with
KS
KIRSTEN SHANNON
DF
DWAYNE FORRESTER
HM
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Herbert M.
Kettering, MD
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/17/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Recall Service
I dropped my car off to address a recall and was given an estimate time of 2.5 hours for completion, so I had someone pick me up but less than 45 minutes I received a call that the car was ready for pickup.
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:06 AM

Thanks for the feedback I will reach out about your concerns in your comments.

Employees worked with
KS
KIRSTEN SHANNON
JC
JEROME CRAWFORD
AW
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Angela W.
Suitland, MD
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
#1 CUSTOMER SERVICE
REASON FOR MY OUTSTANDING REVIEW!!!!

THIS IS MY SECOND (2) VEHICLE ?

POHANKA HYUNDAI
CAPITAL HEIGHTS

1. Elantra 2012 (used) ?

2. Venue 2021 (new) ?
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:04 AM

Thank your for the great feedback!

Employees worked with
KS
KIRSTEN SHANNON
OB
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Ocie B.
Cheverly, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
SUPERB SERVICE, AS ALWAYS
Hyundai has done it again! Kirsten provided me with excellent customer service. Although it took some time for my car to be returned to me due to diagnostics, everything that I needed was taken well care of. Throughout the entire time that Hyundai had my car, Kirsten kept me abreast of my car's progress with daily updates. She kept me informed and assured me that all would be well. She always keeps me updated on when my next service is due. SUPERB AS ALWAYS!
DAVID P. from Pohanka Hyundai responded on 09/10/2021 06:40 AM

Thank you for the fabulous review! I made sure to share it with her.

Employees worked with
KS
KIRSTEN SHANNON
RB
RICHARD T BRITT
PG
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Paula G.
Greater Landover, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept: Kirsten
Service Dept Representative, Kirsten is fantastic. Very thorough. Attentive & pleasant.
PG
Recommended
DAVID P. from Pohanka Hyundai responded on 08/06/2021 01:19 PM

Thank you for the kind comments and great score!

Employees worked with
KS
KIRSTEN SHANNON
DF
DWAYNE FORRESTER
JW
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Jewkeika W.
Upper Marlboro, MD
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Love service
Great customer service
Recommended
DAVID P. from Pohanka Hyundai responded on 07/31/2021 04:24 AM

Thanks for your feedback!

Employees worked with
KS
KIRSTEN SHANNON
LE
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Leonard Robert E.
Upper Marlboro, MD
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient
What happen to my free car wssh?
Recommended
DAVID P. from Pohanka Hyundai responded on 07/31/2021 04:25 AM

Thanks for the score!  if we missed your car wash during your service reach out to me and I can get itwashed for you.

Employees worked with
KS
KIRSTEN SHANNON
DC
DUNCAN CONNORS
VM
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Verence M.
Capitol Heights, MD
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
My first oil change
The process was easy and they returned my car on time.
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/20/2021 05:18 AM

Thank you for the 5 star we appreciate your trust!

Employees worked with
KS
KIRSTEN SHANNON
EP
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Earnest P.
Upper Marlboro, MD
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
The maintenance package should be explained in detail.
I said it all!
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/08/2021 09:22 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 

Employees worked with
KS
KIRSTEN SHANNON
KM
KARIMA MCDOUGALL
WB
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Wendy B.
Suitland, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
My service representative was excellent. Kirsten was very attentive and made sure my car was serviced properly. She applied my digital coupons and discussed my next service appointment.
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/07/2021 05:05 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employees worked with
KS
KIRSTEN SHANNON
DF
DWAYNE FORRESTER
DH
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Delia H.
Upper Marlboro, MD
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
DRH
Overall met my expectations but they do not send out incentives for any Specials !!!!!
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/28/2021 11:55 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employees worked with
KS
KIRSTEN SHANNON
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