MA

MARK A ATWOOD

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(890 reviews)
85

DM
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Daniel M.
Bellbrook, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Repair oil leak covered under warranty
Would like more oil change coupons that have a longer expiration date.
Douglas B. from Voss Hyundai responded on 11/16/2021 01:45 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team. I will follow up with Hyundai about the longer dates for the coupons.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

GH
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George H.
Huber Heights, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service!
Great and fast service! Best dealership in the area with the most professional and honest employees!
Douglas B. from Voss Hyundai responded on 11/15/2021 06:12 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

WR
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William R.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Much faster than expected. All work completed to my satisfaction.
More than pleased with our service. It was fast and reasonably priced.
Douglas B. from Voss Hyundai responded on 11/02/2021 12:45 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

KG
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Karen G.
Monroe, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Wrong oil
I always use Synthetic oil. For some reason, they did not use synthetic.
Douglas B. from Voss Hyundai responded on 11/01/2021 05:11 AM

Good Morning,
    Thank you for your feedback. I will follow up with your advisor about your concern. Would you like me to set a time up to have you come back in and have it switched out to a full synthetic? Please feel free to contact me if I can help with setting up you coming back in.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Xenia, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/22/2021
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Quality Assurance and Inspection Needed
Had the engine replaced under the Hyundai warranty. Upon pickup the interior of the driver door had multiple grease fingerprints on it. Next, as soon as I hit the highway within a mile or two from the dealer a loud noise arouse from the front driver wheelwell area. I had to pull over on the side of the highway with my 1.5 year old to inspect the cause. I discovered the driver front wheelwell liner was not fastened with push pins to the skid plate. Driving down the highway forced the front part of the wheelwell liner I to the tire rubbing hole in it and fracturing it in other places. As a previous ASE Master Auto Technician we always test drove vehicles prior to returning them to the customer. If this was done it would have been easily identified!
Douglas B. from Voss Hyundai responded on 10/22/2021 12:40 PM

Good Afternoon,
       Thank you for your feedback about your service experience. Is there a time we could reach out to you about getting your vehicle back in to get your concerns looked at? Normally on a replacement motor we suggest 1500 to 2000 miles and then doing an oil change.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

RB
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Robert B.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Outstanding service by their quality techinicans.
Another great experience at your facility.
Douglas B. from Voss Hyundai responded on 10/20/2021 08:45 AM

Good morning,
   Thank you for your business and for your great review of our team. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Douglas B. from Voss Hyundai responded on 10/21/2021 04:46 AM

Good Morning,

     Thank you for your continued business with us. We appreciate your feedback about your service experience.
     Please let us know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service at Voss
The Voss service team has always treated me with respect and care; Mark took extra time to address a noise I was hearing in the front end. He took the time to investigate further after not hearing it at first; he found the issue and fixed it. I am a long time customer and will remain so.
Douglas B. from Voss Hyundai responded on 10/18/2021 01:31 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MG
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Mary G.
Bellbrook, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
My Elantra is my third Hyundai I purchased from Voss Hyundai......I think the sales department is excellent and also feel that they service department is the best in town. I have only taken my cars to them and am always satisfied....thank you Mark and the rest of the crew.
Douglas B. from Voss Hyundai responded on 10/08/2021 01:13 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

RP
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Robert P.
Sugarcrk Township, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
verified customerVerified Customer
10
Category: Service
Problem with service
The service mgr Douglas went up and beyond to assist me with the problem with my new car. He checked up often and even provided me the telephone number for consumer relations. He should be highly commended for his attitude and swift actions to assist me.
Employees worked with

Verified Customer
Sugarcrk Township, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Friendly, speedy, covid-compliant service! 10/10 would get my oil changed here again!
Douglas B. from Voss Hyundai responded on 09/24/2021 11:58 AM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

KW
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Kim W.
Springboro, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always A Great Experience!
Voss Hyundai leads the way in rolling out the red carpet to all their customers — every time! I have all my service work done by the Voss Hyundai Team because I know it will be done right the first time. Always a great experience!
Douglas B. from Voss Hyundai responded on 09/16/2021 02:53 PM

Good Afternoon,
    Thank you for your continued business with us and the great review about our team. I will be sure and share this with them so they know how pleased you are with their efforts. Please feel free to contact us if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

RP
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Robert P.
Sugarcrk Township, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
verified customerVerified Customer
10
Category: Service
Problem with service
The service mgr Douglas went up and beyond to assist me with the problem with my new car. He checked up often and even provided me the telephone number for consumer relations. He should be highly commended for his attitude and swift actions to assist me.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/15/2021
Service Type: Repair
7
Category: Service
Problems
I had to have my brand new car serviced 3 times before 7500 miles. After being serviced my a/c stopped working. It took almost a month before they found the part to fix it. I was making a payment for a vehicle I could not drive. The problems were no fault of mine. I had to talk to the service mgr before I could get an explanation of why it was taking so long. It was inconvient to me without my car. Even though I had a loaner it was nasty dirty.
Douglas B. from Voss Hyundai responded on 09/15/2021 07:03 AM

Good Morning,
     Thank you for your feedback. I apologize for the delay in getting your car completed. The parts shortage that we are experiencing is unlike anything we have experienced before. Please feel free to contact me if I can help with any concerns that you have.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Douglas B. from Voss Hyundai responded on 09/28/2021 05:07 AM

Good Morning,
    Thank you for the opportunity to go over your concerns and help with the resolution with them. Please feel free to contact me if I can help with any concerns that you have.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Yellow Springs, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/02/2021
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
6 and a half hours for 2 tires and an oil change
Appointment was scheduled 5 weeks in advance, Voss was told 2 tires needed replaced. No tires were on hand. Was told multiple times, 'it'd be a little longer' while my car sat unattended to for 5 and a half hours. The final hour of the day, they finally did the work. It appears if you aren't waiting for your car, they take advantage and push you to the last time of day.
Douglas B. from Voss Hyundai responded on 09/02/2021 01:09 PM

Good Afternoon,
      Thank you for your feedback. I am looking into why there was a delay in getting the tires here ahead of your appointment. We apologize for the delay that you experienced while in for service. I will also follow up with your advisor on the time frame for completion that you were told.
Please feel free to contact me if you have any concerns that I can address.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

AA
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Adeeb A.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Voss is The best
Professionals, quick and very helpful staff.
Douglas B. from Voss Hyundai responded on 08/19/2021 07:47 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

GH
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George H.
Huber Heights, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service!
Fast service and excellent staff!
Recommended
Douglas B. from Voss Hyundai responded on 07/21/2021 04:50 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your Great review of our service team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

BW
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Bobby W.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Grat service and service employees.
Recommended
Douglas B. from Voss Hyundai responded on 07/19/2021 04:51 AM

Good Morning,

    Thank you for your continued business with us and 5-star review. Please let us know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DS
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Dwayne S.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding!
Mark and Justin along with their team of automotive specialists always take exceptional care of me and my car!! Thank you for your outstanding service!!!
Recommended
Douglas B. from Voss Hyundai responded on 07/08/2021 12:35 PM

Good afternoon,

 Thank you for your business and great review of our service team. Please let us know if you have any questions about the service that we completed.

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MC
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Michael C.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very nice place
The location was very clean. the employees are very friendly and are good about getting you in and out.
Recommended
Douglas B. from Voss Hyundai responded on 07/07/2021 07:27 AM

Good morning,
   Thank you for your business and 5-star review of our service team. Please let us know if you have any questions about the service that we completed.

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service advisor willingness to help
Great experience
Recommended
Douglas B. from Voss Hyundai responded on 06/23/2021 06:10 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MK
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Meagan K.
Springboro, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love Hyundai
I have a 2011 Sonata and will probably drive it until the wheels fall off. Over the past few years I've had to make typical repairs for a 10-year old vehicle and have always had great service with Hyundai specifically Miamisburg location and will continue to service my vehicle there until the time comes for a new one :) Thank you so much Hyundai
Recommended
Douglas B. from Voss Hyundai responded on 06/21/2021 04:37 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with
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