MARK A ATWOOD

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your Great review of our service team.
I will get with Mark and get him a replacement mask this morning, thank you for sending in your concerns.


Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Good Afternoon,

     Thank you for your feedback. I would like to follow up with you about your concern. We apologize for the delay in the  completion of the recall. Is there a good time that I could contact you? 

Thank you,

Thank you for the opportunity to get your concerns addressed.

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Good Evening,
     I would like to review what happened on your service visit with us and contact you. Is there a good time to reach out to you this week?

Thank you,

Hello,
    Thank you for the opportunity to get your concerns resolved.  Please let us know if you have any questions.

Thank you,

Good Evening,
  
       Thank you for your feedback about your service experience, I would like to review your work order with the tech and the advisor on Friday morning and contact you to go over your concerns. What would be a good time on Friday for me to contact you?

Thank you,

Hello,
    Thank you for the opportunity to get your concerns corrected.

Thank you,

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Good Afternoon,
    
     Thank you for your feedback, I have reviewed your work order and i think there is a misunderstanding on your invoice. Your tire rotation was 19.95 and you also had a cooling system service done for 46.20. Please feel free to contact me if you would like to go over this concern further.

Thank you,

Good Morning,

     Thank you for your continued business with us. We appreciate your feedback about your service experience. I will be sure the team knows how pleased you are with their efforts.

     Please let us know if you have any questions about the service that we completed.

Thank you,

Good Afternoon,

     Thank you for your feedback, I understand the frustration that is going on with your Tucson. I am working with Hyundai Motor America on your case. 
     I will also talk with them about the concerns and resolutions that you have provided in your email. 
    Please feel free to contact me directly if you have any questions.

Thank you,

Good Morning,

     Thank you for your feedback and I have the parts department ordering the parts that you need and they will be mailed out as soon as they arrive.

Thank you,

Good Evening,

     The parts will be shipped out to you on 09/26/18. Thank you for reaching out to me to get this corrected.

Thank you,

Hello,

      I would like to contact you on Monday to follow up with your concerns.  

Good Morning,

       When would be a good time to contact you? I did receive your message about it being hard for you to get a call at work.  
       I have gone over your service work orders and wanted to go over them with you as well. On your last visit with the noise on cold start up, That was why there was extra time on looking at your car , we could not listen for a noise that occurs on cold start up while the motor was warm. I would like the opportunity to go over your concerns with you.

Thank you,

Good Afternoon,
   
       Thank you for your feedback, I will follow up with your advisor about your concerns.  I will also follow up with Hyundai about your call with them about warranty coverage. Hyundai sets what parts are covered for the warranty not us at the dealer. 

      Please feel free to contact me directly if you have any questions.

Thank you, 

Hello,

    Thank you for your feedback about your recent service visit. I will follow up with the tech that performed your inspection and diagnosis on your vehicle. We apologize for the inconvenience that we cased by not plugging that back in.

Please feel free to contact me if I can answer any questions that you may have.

Thank you,

Good evening,

     I will review your work order on Monday and be in contact with you.  I understand your frustration with needing a major repair. 

Thank you,

Good Morning,
 
       I have reviewed your work order and would like More information from you about your review. 
    
You had brought your car in for us to check out the noise coming from the engine, your advisor explained the check out fee and you had let him know it was worse after the car had sat for some time. 

I would also like to go over your comment about having completed the routine maintenance, this was only the second time we have seen your car in our service department, we have no way of knowing what has been completed on your car as far as maintenance and your car does have 131,000 miles on it. You can contact Hyundai Motor America if you would like to see what they are willing to do for you.  

Please feel free to contact me personally if you would like to go over your work order or if you have any questions that I can help with on contacting Hyundai.

Thank you,

Good Evening,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Hello,

    Thank you for your feedback on your recent service visit. I will follow up with your tech and advisor. I would like to follow up with you on Monday. 


 Thank you,

Hello,
     After reviewing the tech notes and the test results he performed. He could not duplicate the concern. All of the test results for your systems came back normal and no history codes were stored in the system. Please feel free to contact me directly if I can answer any other questions that you may have.


Thank you,

Hello,
     Thank you for your business. May I ask what happened on your visit that resulted in your score? We strive to deliver 5-star service to our customers. 
    Please feel free to contact me if you have any questions. 

 Thank you,

Good Morning,
     Thank you for your review of our service department and team. We appreciate your business and value your feedback. I apologize for how you felt you were treated, I will follow up with our cashiers to get this concern corrected.
     Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Thank you for taking the time to provide us with your feedback. Please feel free to contact me and we can go over your concerns and the charges that you encored.


Thank you,