MH

MICHEAL HENDRIX

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(236 reviews)
75

Verified Customer
Dunwoody, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Time
I went to replace engine oil and filter.
It takes time a little bit longer than I expected.
But the quality of service was great.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 12/04/2018 04:26 AM

 I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with

JK
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Jason K.
Jefferson, GA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty work fixed promptly
Had a minor turbo issue. Dealership diagnosed and fixed the problem to my satisfaction. Service was friendly and communication was great.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 11/26/2018 04:57 AM

 I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with

RB
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Rick B.
Suwanee, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service personnel.
Car was serviced quickly and service rep provided a detailed printout of additional services I need to plan for.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 11/26/2018 04:59 AM

 I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with

MS
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Marco S.
Duluth, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Grata place great service
I was in for a recall. Great service, fast, informative and polite.
The costumers area is very comfortable.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 11/21/2018 05:48 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with

Verified Customer
Auburn, GA
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Friendly customer service
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 11/19/2018 04:37 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

IC
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Irene C.
Hoschton, GA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very pleased, I only use Hyundai service
I trust in Hyundai.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 11/12/2018 04:46 AM

 I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

Verified Customer
Lawrenceville, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lounge
Good
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 11/07/2018 05:26 AM

Thank you for your response, I will be reaching out to you to get more information from you on this issue and to see how I can better assist you.

Employees worked with

CW
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Charles W.
Gainesville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks
Took over two hours to get my oil changed and I had an appointment. Service Tech was real nice. Kept me posted on what was going on. He too was flustrated. Finally finished and service tech comped me an oil change. Thanks. Was not necessary but was a nice gesture. I'll still get my service at AutoNation Hyundai Mall of Ga. Always clean, always friendly, and y'all do a good through job.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/26/2018 02:19 PM

Thank you on your awesome feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

Verified Customer
Flowery Branch, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job!
I have been coming here since I purchase my car and will continue
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/26/2018 04:30 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

DS
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Danette S.
Athens, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistency
I am comfortable knowing I will receive very good care, in regards to the technicians keeping me informed on the necessary service required to keep my vehicle in excellent running condition.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/24/2018 05:15 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

CS
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Constance S.
Jefferson, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people
Quick and Courteous service
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/22/2018 10:50 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

LP
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Leonel P.
Cumming, GA
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/11/2018
verified customerVerified Customer
Category: Service
Oil exchange
It took more then usual...
Recommended
Employees worked with

LP
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Leonel P.
Cumming, GA
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/11/2018
verified customerVerified Customer
Category: Service
Oil exchange
It took more then usual...
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/10/2018
Service Type: Maintenance
Category: Service
oil exchange took 2 1/2 hours
even I had appoiment
Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 10/11/2018 05:54 AM

Thank you for filling out our survey. I will be reaching out to you to see how I can better serve you.

Thank You
Dustin Nelson
Service Manager

Employees worked with

Verified Customer
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, timely service
I couldn't ask for better service. Everyone was friendly, keep me informed on the progress.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/01/2018 12:09 PM

 Thank you for your awesome feed back.I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

Verified Customer
Braselton, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First Maintenance
Average
Not Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 10/01/2018 06:49 AM

Thank You for your response. I will be reaching out to you to see how I can resolve your issues and better your experiance.

Thank you
Dustin Nelson
Service Manager

Employees worked with

Verified Customer
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall airbag malfunction
Hyundai did a great job on taking care of the issue I had with my car. Their always polite and very professional. Highly recommended.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/26/2018 04:05 AM

Thank you for your awesome feedback. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

JB
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Joy B.
Sautee Nacoochee, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service
My car was serviced in timely manner, staff was helpful and polite.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/17/2018 04:42 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

Verified Customer
Suwanee, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at Autonation
Enjoy the quick and friendly service.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/12/2018 04:16 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

BD
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Bruce D.
Buford, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service
Service was good , recommendation on point to take care of all issues.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/11/2018 04:15 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MP
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Manhar P.
Duluth, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Place and staff very pleasant
Highly recommend
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/07/2018 04:13 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate your having taken the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,       


Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with
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