MH

MICHEAL HENDRIX

AutoNation Hyundai Mall of Georgia

Overall Rating

4.7

(236 reviews)

75

Reviews of MICHEAL HENDRIX

DK

David K.

Lawrenceville, GA

2018 Hyundai Kona

01/18/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service

Fast, friendly, convenient service.

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/21/2019 05:06 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

JB

James B.

Cornelia, GA

2015 Hyundai Genesis

01/17/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great dealership!

I always go there to purchase my cars. I have recommended it to others as well, and they have purchased cars.

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/17/2019 12:45 PM

I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

CP

Charles P.

Winder, GA

2011 Hyundai Sonata

01/15/2019

Service Type: Repair

Verified Customer

Category: Service

Courteous and professional staff.

Service writer Sar took great care of me. I had a problem that required immediate attention. Sar got me in immediately and solved my problem in short order. I always get great service at AutoNation.

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/16/2019 04:47 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

CW

Cathy W.

Gainesville, GA

2011 Hyundai Sonata Hyb

01/15/2019

Service Type: Repair

Verified Customer

Category: Service

Michael

Great customer service and knowledgeable of Hyundai resources. Very personable.

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/15/2019 11:58 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

JA

James A.

Sugar Hill, GA

2012 Hyundai Genesis

01/14/2019

Service Type: Repair

Verified Customer

Category: Service

Disappointing

Brought my 2012 Genesis in for problems with the engine revving for no reason and for lights turning on and off randomly. Was told they "couldn't find the problem" on either issue and that was it - not reasonable fixes - no offer at all to try and figure out the problem.

I find that very hard to believe this total disregard of, but I'll be looking for a new car elsewhere.................

Not Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/15/2019 12:01 PM

Thank You for responding to our survey. I will be reaching out to you to get a better understanding of what happened and how I can better serve you.

Employees worked with

MICHEAL HENDRIX

MD

Marima D.

Buford, GA

2013 Hyundai Sonata

01/09/2019

Service Type: Repair

Verified Customer

Category: Service

Great

Great

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/10/2019 06:47 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

Verified Customer

Dacula, GA

2015 Hyundai Sonata

01/09/2019

Service Type: Maintenance

Verified Customer

Category: Service

Veni vedi vici

Come to ANH-Mall of GA, See ANH, Victory ANH - Mike advisor and Jason mechanic did an excellent job!

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/10/2019 06:48 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

YG

Yande G.

Peachtree Corners, GA

2016 Hyundai Tucson

01/05/2019

Service Type: Repair

Verified Customer

Category: Service

Peaple

Friendly staff

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/07/2019 04:41 AM

I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

CW

Charlie W.

Lawrenceville, GA

2016 Hyundai Tucson

01/03/2019

Service Type: Repair

Verified Customer

Category: Service

Very helpful

We brought our Tucson in 30 minutes before service closed because we had an issue with a door that wouldn’t close. They weren’t able to fix it that night, but gave us a loaner car to use until they could fix ours. The service people there did a tremendous job making sure we were taken care of. Thank you!

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/04/2019 04:16 AM

Thank you for your awesome feedback. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

CM

Clifton M.

Buford, GA

2011 Hyundai Sonata

12/31/2018

Service Type: Repair

Verified Customer

Category: Service

Factory Recall

I brought my car in for some factory recall items and an oil change. I was informed of other services that were needed and had them done also. All work was done well and quickly.

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/02/2019 04:57 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

Verified Customer

Buford, GA

2015 Hyundai Tucson

12/31/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

.

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/02/2019 04:57 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

TC

Thomas C.

Dacula, GA

2016 Hyundai Genesis

12/31/2018

Service Type: Maintenance

Verified Customer

Category: Service

fast & profestional

very profestional

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/02/2019 04:58 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

KS

Karla S.

Lawrenceville, GA

2014 Hyundai Santa Fe S

12/28/2018

Service Type: Maintenance

Verified Customer

Category: Service

Good service, but they didn't put my tire back.

The customer service I received from Mike (service tech) was exceptional. He was friendly and explained everything to me and was able to provide a tire replacement under warranty. The service was supposed to take about an hour, and I was there for 2 hours. They changed my tire, but left the spare in the back of my vehicle instead of putting it back under the car where it is supposed to go. I haven't gotten back in yet to ask them to put my spare tire back in place, as it requires another trip that's not so convenient during this holiday season.

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 12/28/2018 12:51 PM

Thank you for your awesome feed back. I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

Verified Customer

Lawrenceville, GA

2016 Hyundai Elantra

12/27/2018

Service Type: Maintenance

Verified Customer

Category: Service

Lack of consumer information

Wasn't told when I bought 3 different hyundais that I should get a particular service every 20,000 miles, supposedly this was the cause of.my engine failure

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 12/28/2018 04:35 AM

Thank you so much for awesome feedback. I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

LE

Laura E.

Hoschton, GA

2016 Hyundai Santa Fe

12/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

I have been using Hyundai Mall of GA for about 1 year and I can say they always have good pricing , great staff and service. My service guy, Mike is very knowledgeable about cars and had my car in and out just like he said he would. He is honest about repairs and I always talk up this service/ dealership to my friends. Thank you!

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 12/27/2018 04:32 AM

Thank you for your awesome feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

SB

Susan B.

Hoschton, GA

2014 Hyundai Sonata

12/20/2018

Service Type: Repair

Verified Customer

Category: Service

Tried to sell service apparently not needed

Told me they recommend an engine flush at 50,000 miles -- whatever that is. This service is not listed by Hyundai as needed.

Not Recommended

DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 12/20/2018 11:56 AM

Thank you for responding to our survey. We will be reaching out to you in order to better assist you.

Employees worked with

MICHEAL HENDRIX

NS

Nikeshkumar S.

Auburn, GA

2018 Hyundai Sonata

12/12/2018

Service Type: Repair

Verified Customer

Category: Service

services excellent

I am happy with service

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 12/13/2018 07:01 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

WR

Welby R.

Cumming, GA

2012 Hyundai Sonata

12/10/2018

Service Type: Repair

Verified Customer

Category: Service

Outstanding Diagnosis and Service

I took my 2012 Hyundai Sonata to Autonation Hyundai Mall to have a recall inspection for the air bag control unit problem. As the service technician, Michael Hendrix, Assistant Service Manager, drove the Sonata into the service area, he detected a clunking sound from the steering column which I had never noticed. He told me about it and had it checked. They discovered a rubber coupling in the steering column had been damaged, just as Mr. Hendrix had suggested. They fixed the problem in short time and it was, apparently, still under the warranty, and there was no charge. Excellent diagnosis and service.

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 12/11/2018 07:50 AM

Thank you so much for your awesome feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

Verified Customer

Cumming, GA

2018 Hyundai Santa Fe S

12/04/2018

Service Type: Maintenance

Verified Customer

Category: Service

Can't get receipt of service emailed

Tried twice to get receipt of service emailed to me. No such luck when computers were down

Not Recommended

DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 12/05/2018 05:54 AM

I apologize for the troubles. I will be reaching out to you soon to see how I can better help you.

Dustin Nelson
Service Manager.

Employees worked with

MICHEAL HENDRIX

Verified Customer

Dacula, GA

2015 Hyundai Elantra

12/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

Friendly

Very nice and quick service

Recommended

CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 12/04/2018 04:25 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Employees worked with

MICHEAL HENDRIX

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