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SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

Verified Customer
West Palm Beach, FL
2020 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Had a great friendly service Nick was a great help.
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 04/01/2020 01:32 PM

THANK YOU

Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/01/2020 02:12 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Experience
Great service
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 03/30/2020 09:08 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Boynton Beach, FL
2020 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
First service
Everything went great
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 03/18/2020 11:59 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JR
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John R.
Lake Worth, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
amazing coffee and customer service
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 03/15/2020 01:10 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SS
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Susan S.
Palm Beach Shores, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everyone is friendly
Very good
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 03/13/2020 05:43 AM

thank you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
BS
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Bill S.
Lake Worth, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great people
Nick Palermo is NOT the typical service guy. I am 72 years old and have plenty of experience with a variety of service departments. Nick is something special. I would follow him to another dealer if necessary - he is that good while still professionally representing the dealership - a win win for all
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 03/05/2020 01:58 PM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
KH
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Kiandra H.
Mangonia Park, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Nicholas is hands down one of the best service advisors. He is very attentive and professional.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 03/03/2020 01:22 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
LN
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Leonor N.
West Palm Beach, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
great customer service
Nick was very attentive to my concerns and made me feel exceptionally comfortable
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/26/2020 02:39 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
WC
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William C.
Lake Worth, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
the do a great job.
the have taken care my car in a fast and accurate manner. very easy to talk to and underdstand.
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/20/2020 05:51 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
BE
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Brian E.
Oakland Park, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service staff and sales staff is professional and knowledgeable
Napleton west palm beach has been the most professional dealership I’ve ever been to and friendly
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/18/2020 10:53 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Lake Worth, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome service department
Great customer service
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/11/2020 03:07 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EG
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Erin G.
Royal Palm Beach, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Nick Palermo is simply the BEST
I wanted to share a recent experience I had at your dealership with Nick Palermo in service. I own a 2014 Santa Fe and I absolutely love my car! I took my car to Jiffy Lube for an oil change as I usually used them for oil changes after checking my oil level in my car a realizing it was super low , I rushed to Jiffy Lube to see what was wrong , and apparently my engine was knocking never a good sign right ... the manager at Jiffy Lube referred me to Nick and he gave me his cell online number . Nick jumped right in and had my car towed in and got me into a rental right away . He did everything he could to help me get my engine replaced , he went so far above and beyond to help me and make me feel comfortable he answered all my question was always available via text he was so professional kind caring compassionate and is such an asset to your dealership. I ended up having to replace my engine and it cost me over $5000 which was a lot for me I’m a mother of three boys and I typically don’t take my car to dealerships for maintenance or oil changes because I always felt like a number before and I always thought dealerships were overpriced on their service and oil changes . However I will never take my car anywhere but to your dealership and with Nick. I just wanted to take the time to make sure that you knew what an amazing job he is doing because people are so quick to call and complain when they have a problem but in life a lot of times always forget to give the compliments as well. Even when problems arose or there was a News that wasn’t good he always delivered it to me in a kind way and always went so far above and beyond to make me happy and fix whatever problem there was he made this process of getting a new engine easy and effortless and not scary which sounds crazy but he made it so easy I didn’t have to worry about a thing he will be my service advisor for life and I hope you know what a great asset he is to your team! I came in on two different occasions when he had the day off and I needed something out of my car on one occasion and on the second one I need to pick up a registration both times I couldn’t find anybody to help me and felt ignored. That was never the case with Nick. Thank you for taking the time to read my review.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 02/08/2020 06:07 AM

thank you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
WM
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Whitney M.
Riviera Beach, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service and Care
Hyundai was very helpful in getting my vehicle repaired and giving me a courtesy vehicle while my car was being worked on! I was very pleased with how much help you guys were! I will definitely recommend!
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 02/06/2020 10:34 AM

thank you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
MG
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Myrna G.
Lake Worth, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
happy with service
work done as promised and on time...nice, friendly staff, well maintained show room...
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 01/28/2020 01:25 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
GP
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Glen P.
Riviera Beach, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Excellent service and friendly staff. I've never had a problem anytime I have been in the service department.
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 01/15/2020 02:39 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
AW
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Adam W.
Boca Raton, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Palisade Blind Spot Recall
Nick assisted me and diagnosed the issue in minutes. Car was repaired and I was out the door in less than 90 minutes.
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 01/11/2020 08:22 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RP
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Reynold P.
Miami, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great great my review
First of all I would like to thank Napleton for selling me the car a special thanks to Nick awesome service rep in mechanics who worked on my vehicle thank you thank you I am very very pleased I will recommend my friends neighbors everybody thank
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 01/03/2020 02:40 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Boynton Beach, FL
2012 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2019
verified customer Verified Customer
Category: Service
Giving Hyundai a 2nd opportunity
Mike, service manager from Hyundai called me regarding my very disappointing experience review I gave last week. I was surprised to hear from him, but he seemed genuinely concerned on how dissatisfied I was on my last visit. He stated he is working to get his teams quality of service improved and has asked me to return for my next oil change so I can experience better service. I look forward to seeing the changes and improvements in the new coming year. Thanks Mike for reaching out, it’s nice to know that as a customer I’m being heard!
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SN
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Susan N.
Lake Worth, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
FANTASTIC CUSTOMER SERVICE!!!
I was beyond pleased with Service Advisor Nick Palermo. He takes pride in his position and it shows. I will definitely be requesting him in the future.
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 12/21/2019 08:14 AM

THANK YOU FOR THE RESPONSE 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Boynton Beach, FL
2012 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2019
verified customer Verified Customer
Category: Service
Giving Hyundai a 2nd opportunity
Mike, service manager from Hyundai called me regarding my very disappointing experience review I gave last week. I was surprised to hear from him, but he seemed genuinely concerned on how dissatisfied I was on my last visit. He stated he is working to get his teams quality of service improved and has asked me to return for my next oil change so I can experience better service. I look forward to seeing the changes and improvements in the new coming year. Thanks Mike for reaching out, it’s nice to know that as a customer I’m being heard!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/19/2019
Service Type: Repair
Category: Service
Dissatisfied
From the 25 minute wait just to get into the service area and having to wait 4.5 hours even though I had an appointment was very unsatisfactory for me. Service area either need more help or more training on how to do properly do their job.
Not Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/20/2019 05:18 AM

THANK YOU,I WILLCONTACT YOU

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 12/23/2019 07:43 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
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