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SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

PA
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Paula A.
West Palm Beach, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Happiness
I have known Mike Clancy for over 9 years. He is always professional, courteous, extremely supportive and knowledgeable. He has my best interest for servicing my vehicle. His bright smile and positive attitude makes the wait time go quickly.
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 10/28/2019 12:50 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
GF
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George F.
West Palm Beach, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My Sonata
Thanks for the Great Service and the Sandwich snack and French Vanilla Cappuccino. And Car Washes.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/25/2019 04:59 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2015 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Forgot to rotate my tires
Brought my Santa Fe in for a recall service. While there I asked for a oil and filter change and tire rotation using a coupon they sent me in the mail. If I didn't check my car tires before I left I would not have found out they forgot to do the tire rotation. (I always take note of which tires are where). I had to go search out the service technician and tell him. He became a little defensive saying there was no mistake but after checking the paperwork he realized it was his mistake. I had to wait again while they did the rotation. He did apologize before I left.
Not Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/24/2019 02:41 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
MR
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Mary R.
West Palm Beach, FL
2010 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai
The reason I love coming to Napleton Hyundai is because I work and can get my car service on a weekend and even on a Sunday. Each Service Rep has been kind and really works hard to give me the best deal. Nicholas is my latest Rep and he is very kind, too. He has helped me keep my car in great shape. The mechanic who worked on my car told Nicholas that he was impressed with my car and if I ever wanted to sell it, to please let him know. That really made me feel good. Taking care of your oil changes and everything else matters.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/23/2019 12:02 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
KL
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Kate L.
Lake Worth, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department
I had the pleasure of working with Nicholas in service. Not only was he prompt and efficient, he was effective and nothing short of satisfactory. Thanks Hyundai! Get more nicks!
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/23/2019 04:59 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
GB
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Gary B.
Vlg Wellingtn, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service by Nick
NICK was super to deal with and provided excellent service
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/21/2019 05:10 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
DK
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Debbie K.
West Palm Beach, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai awesome
Excellent service and promotes this trip.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/14/2019 01:12 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
PM
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Paul M.
Pompano Beach, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
I brought my 2019 Hyundai Santa Fe for its initial service. The Service advisor Nick was very friendly and helpful, everything was done properly and relatively quickly, and I was even able to get some work done while waiting because of the good WiFi connection. Thanks for making this a pleasant experience.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/14/2019 12:36 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JE
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Julio E.
Vlg Wellingtn, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very professional
Gabriel Escobar knows what he is doing, and he does it excellent!
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/10/2019 05:12 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good job
They do good work
Not Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/08/2019 01:00 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
LK
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Lori K.
Lake Worth, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service Nicholas
Enjoyed dealing with the service advisor Nicholas made my experience enjoyable
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/05/2019 05:48 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Boynton Beach, FL
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service!
Thanks!!
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/01/2019 12:58 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Palm Beach, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service!
Except for the riduculously LOUD club music playing in the showroom, the service at this dealership is professional and the service guys are knowledgeable and fast! I really appreciate that they run on time... and deliver as promised.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/01/2019 01:07 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
DB
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Deborah B.
Lake Worth, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service facility
Good service without a long wait
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/30/2019 02:10 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SM
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Sharon M.
West Palm Beach, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Respectful of time
Excellent service
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/26/2019 05:27 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
WM
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Wendy M.
Lake Worth, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great experience
Nice was very professional as always.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/25/2019 04:51 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
AP
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Alexander P.
Lake Worth, FL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome Service
Brian from Sales and Nicholas from Service were true assets by helping me to decide what was my best option when my 2012 Tucson gave the biggest surprise I could ever received ( a $3,000 repair) I appreciate them both for the help provide in order for me to get a new car. Thank you.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/25/2019 04:53 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SM
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Sheila M.
Clewiston, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Hospitality
Nicholas was my guy. He was so polite and took great care of my care. I couldn't ask for a better service guy. Thank you so much for caring so much. I am looking forward to an upgrade and you will be my one to come to.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/21/2019 05:22 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
AC
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Angela C.
Vlg Wellingtn, FL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
For service yes
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 09/18/2019 01:06 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
DB
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Dennis B.
Port St. Lucie, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nicholas in service
Nicholas in service was great to deal with and from what I see he tries really hard to help all he could really a delight to deal with him
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/18/2019 04:45 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
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