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SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

DL
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Damian Damar L.
Lake Worth, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consultave
Good relationship between these guys and their customers even through some of the most tough situations.
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 12/18/2019 06:20 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JE
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Julia E.
West Palm Beach, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nick Palermo
Nick is the best!! He is so welcoming, efficient and knowledgeable, and always gets everything taken care of in a timely manner
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 12/16/2019 11:53 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
BE
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Brian E.
Oakland Park, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Service department is very accommodating,experienced and knowledgeable especially the service advisors Nick Anthony and Geo
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 12/07/2019 07:12 AM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Royal Palm Beach, FL
2012 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
customer
Three Stars
Not Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/04/2019 04:42 AM

thank you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Customer Service
I was greeted timely and the service on my vehicle was done timely. The free car wash wasn't great, but it was free so I can't complain too much about it
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 12/03/2019 12:11 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Royal Palm Beach, FL
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Extended Warranty
I was told Extended warranty will be the same like a factory (bumper to bumper)just need to pay $100.00 deductible for any repairs. The radio broke , guess what . Denied to fixed.
Not Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/30/2019 12:55 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nicholas in service
My service advisor Nicholas was truly amazing had a great experience dealing with him and will be back to see him
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/29/2019 04:56 AM

thank you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JV
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Jazmin V.
Palm Springs, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Think customer first
Service Agent Nick does his best to think customer on every visit even when under pressure.. thank you always
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/29/2019 05:00 AM

thank you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JV
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Jazmin V.
Palm Springs, FL
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
verified customer Verified Customer
Category: Service
A1 advisor
The customer service experience with the advisors are a pleasure especially my preferred advisor Nick..
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
VA
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Virginia A.
Lake Worth, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
WPB Hyundai
Nicholas at West Palm Beach Hyundai is the best! Very attentive & caring. I always feel like he takes care of my car when I’m there!
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/25/2019 05:00 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RC
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Rosa C.
Lake Worth, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Ernie Revueltos provided excellent service
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/20/2019 02:03 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JV
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Jazmin V.
Palm Springs, FL
2013 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
verified customer Verified Customer
Category: Service
A1 advisor
The customer service experience with the advisors are a pleasure especially my preferred advisor Nick..
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/18/2019
Service Type: Maintenance
Category: Service
A1 advisors..
My service advisor Nick goes over and above to make my experience and visit a great one... when he knows things haven’t been going quickly and knows I am limited on time, he gets me in and out and always updated! Thank u always!
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/18/2019 04:30 PM

THANK YOU FOR THE RESPONSE 

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/26/2019 08:21 AM

THANK YOU FOR THE RE-SCORE 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2019 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Professionals
Nick..nice guy..good customer service
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/18/2019 04:29 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Palm Beach, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Wonderful car service at Napleton’s,...
Nick Palermo will check your car in and choose the best service for the best price.

Napleton’s West Palm Beach technicians are amazing,...your car drives beautiful after their service.

Thank you, Nick and Napleton’s!

Nancy Gardiner
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/17/2019 05:01 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
DG
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David G.
Vlg Wellingtn, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nick does it again!!
As always, Nick was right on top of things. He always delivers what he promises, and it is always a pleasure to work with him when my car comes in to you. Thanks, Nick!
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/14/2019 12:25 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RP
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Roxanne P.
Palm Beach Shores, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendliness of the service crew
Promised timely manner. Answer questions as honest as possible.
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/11/2019 01:35 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JP
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Joanne P.
Vlg Wellingtn, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very good service
everyone very helpful.
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/08/2019 01:53 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Royal Palm Beach, FL
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change
All good
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/06/2019 02:32 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
BS
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Bill S.
Lake Worth, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service rep. Nick
Nick was geeat
Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/04/2019 10:42 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
DV
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Diana V.
Boynton Beach, FL
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/31/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
N/A
N/A
Not Recommended
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/31/2019 02:58 PM

my apologies i will contact you

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
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