RB

RICHARD T BRITT

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(228 reviews)
84

Verified Customer
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A1Service
From the time I walked in the door until I walked out, I received top of the line service. Technicians were courteous and efficient. All questions were answered, and I was regularly informed of the status of the maintenance.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/14/2019 09:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TL
gravatar
Tina L.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendlyness
The workers there are very friendly and helpful.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/14/2019 09:23 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

OV
gravatar
Olivia V.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
I came in to have front light replaced. Job was completed in about 45 minutes.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/12/2019 06:36 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

VC
gravatar
Vincent C.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The quality of service and price.
The timely service and attitude with attention to detail provided by Mr . Sean Tolton, Outstanding professionalisms!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 05:08 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AB
gravatar
Andrea B.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast Service
I love Hyundai. I am not required to make an appointment and even still I have not waited more than an hour for any service! The staff is very helpful and prompt.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/01/2019 05:16 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CM
gravatar
Charles M.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional and responsive
The service advisor was responsive and professional
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2019 02:26 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CJ
gravatar
Crystal J.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service
I always love coming to Pohanka Hyundai to have my car service. Sean Tolson the service advisor is knowledgeable about the services I need to keep my 2012 Santa Fe running smooth and safe and the only one I interact with every time I need it service, not that the other service advisors are not knowledgeable about my vehicle he is the only one that I am comfortable with from the first time I have taken my vehicle in for service. on top of this he give you personal chair side visit to go over (when you waiting for your vehicle) what service is require. and I would like to add besides the service advisors , seating, and vending machines and coffee/tea are the free ice cream sandwiches....yum (cookies would be nice...again.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2019 08:44 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

MM
gravatar
Marion M.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I enjoy when l step in the door l'm treat like my car will be taken care of. I enjoy when Sean knows who I am even though I don't come that often.He treat me with high respect.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2019 02:35 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TB
gravatar
Tracy B.
Silver Spring, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customerVerified Customer
10
Category: Service
Rescore? Everything was just fine the first time!
I was perfectly happy with the service I received a couple of weeks ago. The wait time actually worked in my favor, as I was able to get some priority work done. Don’t punish the service manager because of the wait time.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2022
Service Type: Maintenance
9
Category: Service
No worries, all went well!
My vehicle felt rough on the highway, so I stopped at the service center. Turns out it was uneven tire pressure, nothing major. Once that was corrected, and the car got a wash, I was pleased I was only charged for the technician’s time.
MARCUS D. from Pohanka Hyundai responded on 03/17/2022 05:14 AM

Thank you for taking the time to provide your feedback. We're glad to hear that we were able to address your vehicle's needs, but it looks like the service could have been performed a bit quicker. You are a valued customer. We will be in contact to discuss the matter further. 


RM
gravatar
Richard M.
Bowie, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
verified customerVerified Customer
10
Category: Service
Oil Change and brake inspection
Marcus was great and is very detail and show me everything on my inspection report that i need to take of as soon as i can

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2022
Service Type: Maintenance
9
Category: Service
Great service job
Great service job done on my car with an inspection list of of items i need to fix soon and my car was clean when i picked it up.
MARCUS D. from Pohanka Hyundai responded on 02/25/2022 03:50 PM

Thank you for the feedback! We will be in contact to discuss your recent service visit. 


JF
gravatar
Janet F.
Fairmount Hgt, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Janet Fortson
Staff is always friendly and your out on time.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/23/2020 04:47 AM

Thank you for your feedback Janet. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.


Verified Customer
Brandywine, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
My Rep Will
Overall, some of the past reps just would not listen. Some had attitudes... unnecessary! This was last year. Now I have a 2020. Not a lemon. Mg service experience was like night and day. Again, I was very satisfied with my Rep; Will..

Still not sure about future service returns. Time will tell.

Thank you.
Not Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/19/2020 05:04 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. Feel free to follow up with any questions or concerns regarding your service with your Advisor.


KJ
gravatar
Keyaira J.
Clinton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient Location & Kind Front Desk Staff
I went to Pohanka Hyundai on October 5, 2020 to get a new wheel lock kit. When I arrived I checked in with Will. He greeted me shortly after I walked in. I explained why I was there and before checking me in Will made sure I knew the price of my service. He also let me know the estimated time for my service to be completed. My car was serviced within the estimated time block and Will let me know when my car was ready. He walked me over to the cashier who was also pleasant to talk with. I do not remember her name but she got me checked out and handed me my receipt and keys. I walked outside and my car was waiting and ready.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/08/2020 08:58 AM

 We appreciate your AMAZING feedback about our business and employees Keyaira. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again


SO
gravatar
Samuel O.
District Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Overall good service, but could be improved
Time is of the essence, it took longer to complete my first ever routine service (oil change), was told an hr and half to 2 hrs, took 2 and half hrs.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 07:42 AM

Thank you for your feedback Samuel. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Suitland, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Is not far from me home
Very good service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SP
gravatar
Shana P.
Capitol Heights, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great team
The Best Customer service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 06:53 AM

Thank you for your review Shana. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Hyattsville, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service rep
Sean is the best at explaining your services and helping you choose what’s best for your car at that time to your satisfaction.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/07/2020 07:41 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SF
gravatar
Shakara F.
Bowie, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Brittany gave amazing customer service and communicated with me when necessary. She was a true joy to assist me.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2020 02:14 PM

 We appreciate your kind feedback about our business and employees Shakara. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Upper Marlboro, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Would recommend
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2020 02:13 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Kettering, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
L.C
Oil change is to expensive
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/28/2020 07:39 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.