RB

RICHARD T BRITT

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(228 reviews)
84

DL
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Donna L.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
D.L
Personal are very kind and very informative.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/07/2020 01:34 PM

 We appreciate your kind feedback about our business and employees Donna. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


TG
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Tamara G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
In and then out. Fast excellent service
In and then out. Fast excellent service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2020 05:43 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Tamara. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Elantra service
All on board!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/18/2020 01:52 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

OJ
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Ola J.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Advisor Sean is great
,,,,
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/10/2020 07:26 AM

Thank you for your review Ola. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service
I recommend this location to anyone
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:18 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PG
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Pamela G.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Very friendly and clean
Customer service agents are friendly and very knowledgeable of the service they provide. Waite time is short and I never have to return with the same issue.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:18 PM

 We appreciate your AMAZING feedback about our business and employees Pamela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DB
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Donald B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding results
The best dealer I have been too
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/25/2020 02:30 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PH
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Paul H.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Jaqueline provided great customer service. Thanks.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/21/2020 02:07 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Paul. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

BE
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Beverly E.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Convenient
Inpressed with how I was greeted right as I pulled up in the sevice dept and my vehicle was taken immediately also glad they don't do appointments. I recognize each experience will be different but I was impressed by this visit.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:25 AM

We appreciate your trust Beverly, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Brandywine, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
As always, the services provided were great.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Experience
Wait wasn't long. Rep was friendly and nice.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:15 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

TG
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Tracey G.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome!
Thank you for the wonderful service Kirsten
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020 02:31 PM

 We appreciate your AMAZING feedback about our business and employees Tracey. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KP
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Karen P.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service (again and again)
Sean Tolton continues to provide prompt and courteous customer service even under pressure! One of the best service guys and I hope Pohanka is aware of the asset he is to this company..
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/29/2020 02:28 PM

Thank you for your wonderful 5 star rating Karen, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Cheltenham, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Convenient to drop off
I don’t have any close friends that owners of Hyundai
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/23/2020 02:03 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KM
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Kenneth M.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Will did a great job communicating and helping me plan out my repairs. He and the rest of the staff are always considerate of my time.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/14/2020 01:53 PM

We appreciate your trust Kenneth, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RM
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Ronnell M.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They are very helpful.
Speech less no compl
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 03:00 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AJ
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Alexander J.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The person who helped me with my car.
Kirston Shannon was very helpful and professional. Whenever we bring our cars to Pohanka Hyundai for service, I always ask for her.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 02:59 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KP
gravatar
Karen P.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional Service
As a consistent customer of the service department, I am never disappointed with the care I receive for my vehicle. I am given the necessary information on what to expect for upcoming care. It helps me prepare financially for the upkeep.
Will Bishop is always a great help and answers all my questions and puts me at ease.
Now if only after being the pervious owner of 2 Hyundai Sonata's, and current owner of 2 Hyundai Sonata's, one with 378,000 miles , they would offer a one time FREE major maintenance service.
I've been a faithful customer of Pohanka Hyundai Capitol Heights for a long time!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 02:59 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always a Pleasant Service Experience
Service team always provides a smooth service experience for me. When I've had to leave my car there and rent another car they have Enterprise pick-up on site. When I've shopped parts they've always had the best price on Hyundai parts. They do oil changes on Sundays. The service team has always been transparent with me (which is the most important thing to me).
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/07/2020 07:58 AM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KB
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Kimberly B.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Convenient and accommodating location
Easy check in for the services department. My service advisor, Sean, was super. He kept me abreast of any discounts available for my service and addressed my concerns. Sean advised me as the status changed on my vehicle. This is my second Vehicle purchase From this location And the service is always on point From sales to service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/07/2020 07:45 AM

 We appreciate your kind feedback about our business and employees Kimberly. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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