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Ricardo Garcia

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ricardo, GREAT service writer!
Great place for service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/16/2021 10:29 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

CC
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Cathy C.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ricardo
I have high standards when it comes to customer service and I think Ricardo is exceptional! He is always friendly and professional. He excels at customer service and keeps me coming back when clearly I have other choices.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/16/2021 10:28 AM

Thank you Cathy for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

RF
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Russell F.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tony Femiano , General Sales Manager
I have purchased a few + Hyundai Cars and Tony Femiano, General Sales Manager has been a great friend. When I am in for service on my car, I always stop to see Tony, we find him straight forward and honest and makes us feel welcome. Tony shows a sincere interest for me and my family.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/16/2021 10:05 AM

Thank you Russell.

We appreciate your loyalty these many years now.  Thank you for choosing us and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with

DE
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David E.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Satisfied return customer
Warm greeting, efficient intake, service performed on time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/01/2021 09:54 AM

Thank you David, always great to see you.

We've been doing this together for quite a while now and it has been our absolute pleasure to be your dealer.  Thank you for choosing us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

CK
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Cynthia K.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Prompt courteous service
Wonderful
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:49 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/06/2021
verified customer Verified Customer
Category: Service
No response from dealership
Asked to review the dealership again. Since I have had no contact with the dealer I can not offer another opinion. Not very good customer service.
Not Recommended
Employees worked with

MB
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Melissa B.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Top Notch Service
Always ACCOMMODATING. Always the BEST. Always CORDIAL. It's as simple as ABC - the service department is simply outstanding.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:42 AM

Thank you Melissa.

Always great to see you and your family.  It has been our absolute pelasure to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/06/2021
verified customer Verified Customer
Category: Service
No response from dealership
Asked to review the dealership again. Since I have had no contact with the dealer I can not offer another opinion. Not very good customer service.
Not Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/27/2021
Service Type: Maintenance
Category: Service
Dirty car
Needed to clean car interior after service was performed. Very disappointing.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/28/2021 09:51 AM

This is disappointing to hear.

We want to return our customer cars cleaner than they arrive and we'd like to make this up to you.  Please call me directly, I would be happy to resolve this to your complete satisfaction.

Michael Southern
Service Manager

Employees worked with

LF
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Linda F.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Ricardo is a wondeful service advisor
I've been working with Ricardo for years and he is always friendly, knowledgeable and a pleasure to work with.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/23/2021 09:28 AM

Thank yo Linda for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are so, so happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manger

Employees worked with

KG
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Kathleen G.
Peoria, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/23/2021 09:26 AM

Thank you for the wonderful review and recommendation.

We are so happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles.

Michael Southern
Service Manager

Employees worked with

ML
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Michael L.
Cave Creek, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional dealership
The customer service is outstanding and they make the headache’s of having your vehicle repaired and serviced that much easier and pleasant!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/09/2021 10:49 AM

Thank you Michael for the fantastic review.

We are very happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service, but over priced
I love the service staff, but think they overcharge for an oil change. The coupon they send out are never when you need them. I didn’t have that when I had a Toyota.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/09/2021 11:17 AM

Thank you for the positive review and we wish we could ease your concerns on our pricing.

During our most recent market survey we were well below average pricing for our area.  In fact, our oil change service is competitively priced with even the aftermarket facilities, but when you come here you know you we are using genuine Hyundai parts, recommended fluids, have you'll a factory trained technician working on your Santa Fe (no one knows your car better).  Plus we wash your car when we're done. 

Really, compared to our market we really do try to offer tremendous value when you come to us for service.  We haven't comparison shopped with Toyota for a while now, but if they really do only charge $9.98 for an oil change that would be highly, highly unusual.  We need to stick to our $39.95 oil change price for now, between the cost of oil, labor, and parts, we know that is a fair deal for our customers and we're sorry you feel that it is overcharging.

We'll still be courteous and nice when you come in and if can help at all in your research, please let us know.

Michael Southern
Service Manager

Employees worked with

CR
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Carlos R.
Scottsdale, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Faith or fear for Hyundai
So far fear
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/26/2021 08:41 AM

We appreciate hearing from you Carlos.

Ricardo Garcia your advisor is out until Monday, but he will reach out to address your concerns and arrange to get you a sticker for your window.  Your Equus is a wonderful car and we look forward to helping you keep it in excellent condition. 

Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with

MS
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Mark S.
Scottsdale, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/18/2021
Service Type: Repair
Category: Service
Ricardo G. from Earnhardt Hyundai North Scottsdale responded on 03/18/2021 02:44 PM

Thnak you very much for your business, we look forward to see you and taking care of your vehicle.

Employees worked with

Verified Customer
Sedona, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Excellent service manager.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/17/2021 04:15 PM

Thank you for the wonderful review and recommendation.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SS
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Sreenivasan S.
Phoenix, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hard to get through to service department by phone
I have done 2 oil changes so far on my car and both times it was very difficult to contact someone by phone to get an appointment. For the second oil change I tried the online route as well, but was surprised to find that no online booking was possible. You have to type your phone number, but nobody called me back. After 4 or 5 tries, I gave up and spoke to the service director to get an appointment.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/15/2021 08:43 AM

Thank you Sreenivasan for the positive review despite the scheduling challenges.

We are working on expanding our capacity to meet all of our customer needs and we expect that come time for your third service, everything will be smooth and easy - but you are always welcome to call me direct when you're due again.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

DH
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Debbie H.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ricardo is the best!
Ricardo, the service manager is professional polite and always incredibly helpful. He always goes over and above to make the experience the best possible.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/13/2021 09:12 AM

Thank you Debbie for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are awfully fond of him as well.  Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

AB
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Amy B.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Best ever!!!
Ricardo is by far the best service manager I have ever dealt with!!! He makes having to spend money a little easier. I honestly am so thankful for this dealership and for Ricardo. Thank you!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/13/2021 09:08 AM

Thank you for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are so happy to be your dealer and we look forward to being here for you for all the years, miles, and Tucsons to come.

Michael Southern
Service Manager

Employees worked with

RB
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Robin B.
Phoenix, AZ
2019 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Very happy but puzzled
Puzzled why they needed to test drive my car for 12 miles... I only had the windshield replaced.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/13/2021 08:59 AM

Thank you for the 5-star review.

We can solve that puzzle for you.  Whenever the windshield is replaced on your Ioniq (too often for us here in Phoenix) each of the foward looking safety systems need to be recalibrated to correct the relationship between the forward camera mounted on the windshield and other sensors.  This calibration cannot be done with the vehicle static and will require driving on monitoring to ensure all systems are working correctly.

We are very happy to be your Ioniq dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JS
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John S.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The service department is excellent!
As always my experience with the service department was exceptional. I always work with Ricardo and he is very responsive and always prepared to explain what will be done and how long the service will take. The waiting area is comfortable and the wi-fi works very well.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2021 01:24 PM

Thank you John for the wonderful review and recommendation for Ricardo Garica your advisor.

It is always nice to hear from our multiple Hyundai families.  We are so happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

This review is very much appreciated coach.

Michael Southern
Service Manager

Employees worked with
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