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SureCritic / Hyundai Dealer / Eckert Hyundai / ROBIN PETERSON
RP

ROBIN PETERSON

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(235 reviews)
84

Reviews of ROBIN PETERSON

DW
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Darla W.
Aubrey, TX
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Friendly Service!
Eckert Hyundai service is always very courteous, professional and explains details very well. Keep up the great customer service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/25/2019 03:07 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
JD
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Jonathan D.
Roanoke, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick and Quality
Excellent service with impeccable results.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/04/2019 06:06 AM

Wow thank you for being so kind.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
JM
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Joy M.
Denton, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Super friendly and caring Dealership
This is my second trip for routine maintenance. The staff are super friendly and don't try to up sell you on repairs and parts you don't need. They attend to your needs and answer questions. A nice and quiet waiting room with wi-fi is available with snack machines and coffee too. Makes waiting for your vehicle comfortable.
Eckert Hyundai in Denton will be recommended by me to others for sure.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/13/2019 02:40 PM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
NB
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Nancy B.
Ponder, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service supervisor
Don the service supervisor was great
Can't say much about the first person I talk to
It was my 3rd visit due to a recall. Billy was making very difficult and stressful. Veh broke down for the second time after recall. Then I spoke with don
All ended well thanks to don
Hopefully will not have anymore problem s
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/31/2019 09:01 AM

Thank you for the gracious comments.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
TA
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Tina A.
Flower Mound, TX
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Almost got it right
My first oil change appointment that was made about a month ahead of time, included telling them that I also needed the tinting redone on the front passenger window because it was coming off. When I took the car in for the appointment, I had four things on the list for them to do and advised the person that checked me in. I was in the waiting room for about 5 minutes when I was advised that the person that does the window tinting was not available that day and they would need to put me in a loaner car. This was a Friday, and the tinting person was not available until Monday, so I had the loaner car for the whole weekend. It worked out OK, but I was disappointed that something I had told them about a month earlier when I made the appointment was not accommodated for on the day I was coming in.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/26/2019 03:41 PM

Tina, 
Thank you for the great survey. 
If you get a chance give me a call, i can explain what happened.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
RO
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Rigoberto O.
Frisco, TX
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service As Always
Excellent Service and Very Friendly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/26/2019 06:25 AM

Thank you sir

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Jacksboro, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service!
I had my Hyundai brought to the Eckert service department when I had no idea what was wrong with my car. They were incredibly helpful throughout the whole process and took great care of me and my Tucson! I would recommend them to anyone and it helped solidify my decision to purchase a second Hyundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/17/2019 11:17 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
NB
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Nancy B.
Ponder, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Efficiency,polite
Car broke down on a Saturday after having some recall work done. Within an hour my car was picked up and I was given a car to drive. Everyone was very polite and caring
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/01/2019 09:34 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
WR
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William R.
Fort Worth, TX
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
All of the folks in the service center were amazing, helpful in every way.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/28/2019 06:15 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
DR
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Dennis R.
Frisco, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Eckert Hyundai First Class Service
Recent experience with service at Eckert Hyundai represents the usual A++ attention to details: 1. immediate welcome and efficient taking of service needs. 2. comfortable waiting lounge with good reading materials and large TV. 3. service manager check in with progress information and explanation of work to be done. 4. car was ready and waiting much before expected. 5. check-out and payment very efficient and pleasant. That's why I bring my vehicle to the dealer for service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/20/2019 10:21 AM

Thank you for the great comments.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
CH
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Chesley H.
Corinth, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Santa Fr
Great service and great people
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/20/2019 06:59 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
Verified Customer
Krum, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
These people are simply the best
Great work, every time.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/05/2019 09:44 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
DC
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David C.
Flower Mound, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Very Satisfied Owner/Customer
I always get excellent service at Eckert Hyundai. I currently own my 5th. Hyundai and plan to by my next one from Eckert in the next year or so.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/19/2019 06:45 AM

Thank you very much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
RM
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Robert M.
Sanger, TX
2008 Hyundai Tiburon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Rreliable
I would not have been going back for 18 years if they were not good,
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/13/2019 01:27 PM

Thank you sir

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
LW
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Lynne W.
Justin, TX
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Always reliable and personable. Customer service can’t be beat!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2019 08:10 AM

Ms. Wallace, you make it easy. Thank you fo rbeing so kind.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Flower Mound, TX
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent A++++, 100%!
Jimmy D. is great! The work was done in a timely manner, and my new sparkly bumper looks super-duper! Thanks for the excellent customer service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/16/2019 12:41 PM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A+
Excellent caring service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/30/2019 03:09 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
D
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D.
Roanoke, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly Fast Service at a Fair Price
The service was prompt and courteous and the work was done when they said it would be done.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/24/2019 07:29 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Krum, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I received great attention to detail, simply stated they are the best.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/15/2019 12:34 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
TW
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Tara W.
Haslet, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service!
I was expecting to pay over $1000 for my repairs but my service rep came out and said it was all under my extended warranty. He checked this, not me. Thanks for checking!!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/04/2019 05:15 AM

You are more than welcome, Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
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