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SEAN DEEMER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(49 reviews)
76

MD
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Melvin D.
Claremont, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Great service in a pleasant atmosphere
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/29/2021 07:17 AM

Melvin,
Thank you so much for taking time to complete the Sure Critic review for Paramount! We appreciate you for trusting Paramount for your service needs and look forward to many years to come as we build a long lasting relationship. 

Thank you,
Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 ext 2256

Employees worked with

Verified Customer
Newton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great experience
Great experience every time I've gone through. Friendly staff and clean waiting area
LORIE M., Customer Relations Manager from Paramount Hyundai of Hickory responded on 10/11/2021 06:45 AM

Thank you so much for leaving such a GREAT review of your service experience at Paramount Hyundai. We appreciate your loyalty and friendship and are looking forward to seeing you on your next visit!

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420
Employees worked with

LA
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Luis A.
Conover, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Had oil change and tire rotation. Quick and efficient. All the staff were friendly and helpful.

Very nice waiting area.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 09/23/2021 07:58 AM

Luis, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

DC
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Dwayne C.
Shelby, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick service this review there
Good service clean facility in and out very quick
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 09/21/2021 06:27 AM

Dwayne, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

TB
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Thomas B.
Indianola, IA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service
These guys were very responsive. I appreciate their attention to detail.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 09/08/2021 02:22 PM

Thomas, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

TD
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Terry D.
Taylorsville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great service
I’ve been getting my cars serviced at Paramount Hyundai for the last 14 years and have always received excellent service. The staff are always friendly.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 08/25/2021 02:48 PM

Terry, Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Paramount Hyundai and Genesis of Hickory. We appreciate you loyal business over these many years! 

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

WN
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William N.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service at Paramount
I’ve been coming to Paramount for 8 years and I’m never disappointed. Weather it’s sales or service. There always right on track.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 08/11/2021 04:38 AM

William, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

AW
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Alice W.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Great Service. Didn't Take all day.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 08/10/2021 04:48 AM

Alice, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

BN
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Brenda N.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Paramount Hyundai of Hickory is the Best
I wouldn’t take my Hyundai Sonata Limited anywhere else for service. I am always happy with the service that I receive here. They go over and above.
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 08/09/2021 04:40 AM

Brenda, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

 

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

MD
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Michael D.
Claremont, NC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customer Verified Customer
Category: Service
Routine Maintenance
Listens to Customer Complaints, Get's me in for maintenance as soon as possible, makes sure I am happy
Recommended
Employees worked with

CB
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Christopher B.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great
great
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 07/20/2021 06:22 AM

Thank you so much for taking the time to complete an amazing review on our service departments behalf. We appreciate your business with us! At Paramount Hyundai we work diligently as a team to provide the best possible service experience with every visit. Thanks so much for being a part of the Paramount family. We look forward to seeing you again on your next service visit.

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

FS
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Freddy S.
Lincolnton, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional Customer Service!
Exceptional customer service by the entire staff. Very knowledgeable and they keep you updated on the service of your vehicle.
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 07/13/2021 05:05 AM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

MB
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Mark B.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Mark B
Excellent Service and friendly staff!
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 06/07/2021 05:36 AM

Mark, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

CS
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Cynthia S.
Denver, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The people who work there
I have been there since I brought my car there and will never go anywhere else
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 06/02/2021 01:21 PM

Cynthia, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

LM
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Lorie M.
Hickory, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Always have my best interest at heart and go above and beyond to get the job done well. Team work is their practice and it shows throughout the whole process. Every staff member is friendly and helpful.
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 04/20/2021 05:36 AM

Lorie, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. If you were to have any questions or concerns do not hesitate to give us a call. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

LS
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Lydia S.
Conover, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always Exceptional
Their name says it all! Paramount, is the exceptional experience we know we can depend on every time we work with them. We've purchased our last 2 vehicles here and we trust them to do all of our service, maintenance and checkups. They are reasonable and fair, we have had no issues with their service or any repairs they have ever done. Their appointment scheduling is always prompt and efficient. They get us in and out as quickly as possible, they are respectful of our time and when we work with them we expect and get nothing but the best, a Paramount experience!
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 03/30/2021 04:45 AM

Lydia, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

TK
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Timmy K.
Claremont, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Very exceptional and speedy service
I've always had good service from Paramount Hyundai. I have a difficult schedule and they always work with me. I highly recommend them to anyone who needs repairs or service in a timely manner!
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 03/29/2021 08:22 AM

Timmy, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

TE
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Tammy E.
West Jefferson, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Wonderful service
Quick and great service
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 03/29/2021 05:31 AM

Tammy, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

DG
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Debra G.
Cherryville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Dept
Going to Hyundai service department is no ordeal. No problems with the waiting. The employees are kind, courteous and very helpful. Easy breezy to get an appointment and the wait area is very nice and comfortable. Thank you, Paramount Hyundai!
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 03/29/2021 05:32 AM

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
Employees worked with

JA
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Jeffery A.
Connelly Springs, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
impressive service
went in for normal service(oil change, tire rotation). Was served quickly. But what I was really impressed with was the fact that they did not try to push any unnecessary service to the vehicle. Lots of places try to make you feel that you need this or that done soon and want you to spend more money. I did not get that here. Refreshing
Recommended
SHAWN P H., Service Manager from Paramount Hyundai of Hickory responded on 03/24/2021 04:30 AM

Jeffery, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit.  
 
Again, thank you for your time and as always, your business!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Employees worked with
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