Business Solutions
SureCritic / Hyundai Dealer / Pohanka Hyundai / Sean Tolton
ST

Sean Tolton

ASM
Pohanka Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Reviews of Sean Tolton

CC
gravatar
Cynthia C.
Clinton, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Employees customer service
My service provider Sean T. is very professional and gives good customer service. While he was tending to a customer , his co workers were talking among themselves as if I was not there. That did not look good!
DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:28 PM

Thank you for the feedback!

Employees worked with
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
YH
gravatar
Youtha H.
Washington, DC
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick Resolution
I was back on the road within 24 hours.
DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:23 PM

Thank you for the kind comments!

Employees worked with
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
VP
gravatar
Venita P.
Temple Hills, MD
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service - Start to Finish!
I experienced amazing service at Pohanka Hyundai in Capitol Heights, MD. Sean was informative, helpful, and made sure I understood every aspect of my service. He was courteous, knowledgably, and professional. Great, painless experience from start to finish.
DAVID P. from Pohanka Hyundai responded on 10/04/2021 09:47 AM

Thank you for the kind comments!

Employees worked with
ST
Sean Tolton
ASM
BH
gravatar
Bluette H.
Fairmount Hgt, MD
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
SANTA FE REPAIR
I HAVE HAD MY VEHICLE SINCE 2014 AND ALWAYS HAVE IT SERVICED AT THE SAME SERVICE CENTER. I HAVE RECEIVED GOOD SERVICE.
DAVID P. from Pohanka Hyundai responded on 09/23/2021 07:53 AM

Thank you!

Employees worked with
ST
Sean Tolton
ASM
SB
gravatar
Sylvia B.
Bowie, MD
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Santa Fe Repair
The service was prompt and completed as promised.
DAVID P. from Pohanka Hyundai responded on 09/21/2021 05:16 AM

Thank you for your feedback!

Employees worked with
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
CO
gravatar
Charlene O.
Washington, DC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
AOC
The service is always excellent and I’m always informed by Sean, keeping me updated on my car serviced but I do feel that you all need to have more coupons available for customers when it comes to getting service done.
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:04 AM

Thank you!

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
CB
gravatar
Charles B.
Bowie, MD
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
The staff was very professional.
Upon arrival Sean was very professional in his approach to proving assistance. He explained that there would be about a two hour wait for my vehicle to be serviced, just a little over. The waiting area was clean and the seats were spaced in accordance to COVID-19.
DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:02 AM

Thanks for the feedback and comments! 

Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!
I highly recommend The Pohanka Hyundai service. The service staff is customer friendly, helpful, courteous. My service manager, Sean kept me well updated on the status of my car. My car was returned in timely fashion.
DAVID P. from Pohanka Hyundai responded on 09/14/2021 12:25 PM

Thank you for the fabulous feedback!

Employees worked with
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
NS
gravatar
Nicole S.
Suitland, MD
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Sales
I enjoyed purchasing my Hyundai Sonta my sales lady her personality and knowledge about Hyundai vehicles was Outstanding. She was a very good listener I explain to her what I wanted. And she made it happen I’m driving in 2022. All because she knew her job.
DAVID P. from Pohanka Hyundai responded on 09/11/2021 08:26 AM

Thank your for your feeback and comments!

Employees worked with
ST
Sean Tolton
ASM
JV
JEFFERSONS VALLADARES
RL
gravatar
Ronald L.
Oxon Hill, MD
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service maintenance
All personnel were very professional and knowledgeable about my situation.
DAVID P. from Pohanka Hyundai responded on 08/28/2021 05:29 AM

Thank you for the great feedback.

Employees worked with
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
Verified Customer
Greater Landover, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The More You Know
I was it aware that dealerships plug tires. Sean let me know and I was excited for the potential of not having to buy a new tire. Unfortunately my tires was slashed but it’s comforting to know that I can get a plug there.
DAVID P. from Pohanka Hyundai responded on 08/28/2021 05:28 AM

Thanks for the comments. I will reach out to you to see how we can be better in the future

Employees worked with
ST
Sean Tolton
ASM
KM
KARIMA MCDOUGALL
Verified Customer
Upper Marlboro, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Customer Service
Service staff is professional, courteous and keeps you well informed about updates to your vehicle.
DAVID P. from Pohanka Hyundai responded on 08/28/2021 05:26 AM

Thank you!

Employees worked with
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
SD
gravatar
Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customerVerified Customer
10
Category: Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
AI
gravatar
Abiodun I.
Upper Marlboro, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent customer service and technicians service
Excellent customer service from Service Advisor, Sean and great workmanship from the Service Technicians always.
DAVID P. from Pohanka Hyundai responded on 08/20/2021 02:56 PM

Thank you for the great score and kind comments and continued service with us!

Employees worked with
ST
Sean Tolton
ASM
SD
gravatar
Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
verified customerVerified Customer
10
Category: Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2021
Service Type: Maintenance
8
Category: Service
Major work visit
Sean my advisor is excellent however I had an issue that the vehicle had to be returned next day they figured out one if the issues promptly the other issue is intermittent so ei have to go back again for wiring issue
DAVID P. from Pohanka Hyundai responded on 08/17/2021 07:27 AM

Thanks for the comments to explain your concern.  I will reach out and see if we can resolve some of them.

Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
OF
gravatar
Odowd F.
Washington, DC
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sean Tolbert
I trust the opinion of Mr. Sean tolbert.
Recommended
DAVID P. from Pohanka Hyundai responded on 08/06/2021 06:25 AM

Thanks for the great score!

Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2009 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customerVerified Customer
Category: Service
Great customer service
Ok, the rating that I’m giving is based on the professionalism that the service representative for Pohanka displayed. I have been taking my car into Pohanka every since it’s purchase and fortunately I usually have Sean as my service rep. He is very courteous and professional. Sean will explain the service that your car is receiving and will to the best of his knowledge inform you as to how long the job will take. However my concern that I had from my previous rating was based on the recall info that I received. I made an appointment online and was sent a reminder regarding my time and date. However when I arrived at the service department I was informed by Sean that the parts were not in to complete the work. Personally I feel that if Hyundai is recalling a certain model for recall the parts should be there at the service department so that the job can be completed. Thank you Sean for explaining to me what the job entails so that when the parts come in I will know what to expect as well as the length of time the job will take.
Recommended
Employees worked with
ST
Sean Tolton
ASM
TJ
gravatar
Teresa J.
Upper Marlboro, MD
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer services and friendly!
Greatttt customer services
Recommended
DAVID P. from Pohanka Hyundai responded on 08/06/2021 06:27 AM

Thank You for great score!

Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2009 Hyundai Veracruz
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customerVerified Customer
Category: Service
Great customer service
Ok, the rating that I’m giving is based on the professionalism that the service representative for Pohanka displayed. I have been taking my car into Pohanka every since it’s purchase and fortunately I usually have Sean as my service rep. He is very courteous and professional. Sean will explain the service that your car is receiving and will to the best of his knowledge inform you as to how long the job will take. However my concern that I had from my previous rating was based on the recall info that I received. I made an appointment online and was sent a reminder regarding my time and date. However when I arrived at the service department I was informed by Sean that the parts were not in to complete the work. Personally I feel that if Hyundai is recalling a certain model for recall the parts should be there at the service department so that the job can be completed. Thank you Sean for explaining to me what the job entails so that when the parts come in I will know what to expect as well as the length of time the job will take.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/03/2021
Service Type: Maintenance
Category: Service
Disappointed
If a car is on recall and an appointment is made to have it fixed. Then all the parts should be available so that the work can be completed. Very disappointed today!
Not Recommended
DAVID P. from Pohanka Hyundai responded on 08/03/2021 07:57 AM

Thank you for your feedback.  I will cal you later for more information.

DAVID P. from Pohanka Hyundai responded on 08/06/2021 06:25 AM

Thanks for the feedback! I will make sure Mr Tolbert gets the love you send.

Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Greater Landover, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I’m a customer for some years now and the service is good
Recommended
DAVID P. from Pohanka Hyundai responded on 07/31/2021 04:22 AM

Thank you for the excellent score and comments!

Employees worked with
ST
Sean Tolton
ASM
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.