ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Verified Customer
Upper Marlboro, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
verified customer Verified Customer
Category: Service
Great customer service
Ok, the rating that I’m giving is based on the professionalism that the service representative for Pohanka displayed. I have been taking my car into Pohanka every since it’s purchase and fortunately I usually have Sean as my service rep. He is very courteous and professional. Sean will explain the service that your car is receiving and will to the best of his knowledge inform you as to how long the job will take. However my concern that I had from my previous rating was based on the recall info that I received. I made an appointment online and was sent a reminder regarding my time and date. However when I arrived at the service department I was informed by Sean that the parts were not in to complete the work. Personally I feel that if Hyundai is recalling a certain model for recall the parts should be there at the service department so that the job can be completed. Thank you Sean for explaining to me what the job entails so that when the parts come in I will know what to expect as well as the length of time the job will take.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/03/2021
Service Type: Maintenance
Category: Service
Disappointed
If a car is on recall and an appointment is made to have it fixed. Then all the parts should be available so that the work can be completed. Very disappointed today!
Not Recommended
DAVID P. from Pohanka Hyundai responded on 08/03/2021 07:57 AM

Thank you for your feedback.  I will cal you later for more information.

DAVID P. from Pohanka Hyundai responded on 08/06/2021 06:25 AM

Thanks for the feedback! I will make sure Mr Tolbert gets the love you send.

Employees worked with

Verified Customer
Upper Marlboro, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
verified customer Verified Customer
Category: Service
Great service from Sean.
Sean was extremely nice and helpful. He answered all my questions, checked on me while I waited for my car and was very professional.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/09/2020
Service Type: Maintenance
Category: Service
it was ok.
The guy at the service desk was extremely nice and helpful. However the service done on my car was just ok. I honestly don't think they rotated my tires but I know for a fact that they didn't put air in them. It is sad that I have to always check what they are suppose to do when servicing my car and then after receiving my car I have to double check as much as I can again.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2020 06:12 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service could be better
Service technicians need to listen better to the customers and go over all the recommended services at time of service and give the customer the option to accept or decline certain services. Better customer service would go a long way.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/08/2020 01:02 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LR
gravatar
Lashaun R.
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sean was good
Sean checked me in he was great
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/03/2020 07:13 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/09/2020 12:55 PM

Thank you for providing your feedback we will address those concerns with the appropriate department, unfortunelty this survey is for your Service Advisor Sean who took care of you. We will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JJ
gravatar
Janay J.
Suitland, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020
verified customer Verified Customer
Category: Service
Good service
Service advisor was helpful and efficient
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/02/2020
Service Type: Maintenance
Category: Service
Service Dept. needs a little change
Set an appointment the day before. Didn’t matter when I got there. Had to wait longer than the estimated time frame that was given when I got there. When It was over the review contradicted the review from my last service (apparently my brakes and wipers got better over the last 5k miles). I was also told they do courtesy cars after being told previously that they didn’t by a cashier.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/06/2020 03:08 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 07:40 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LC
gravatar
Louis C.
Kettering, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/21/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Mr. L Crawley
Service people should be more courteous and polite.
Someone in there service department stole my eyeglasse case.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/26/2019 04:04 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SC
gravatar
Slats C.
Suitland, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Cust
Excellent service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/18/2019 03:54 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DG
gravatar
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Appointment time not honored
This service department does not honor appointments made on the Hyundai online site. I was told their policy is take first come first served. So why have the option to make an appointment for service. Not sure I will be back to this location.
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/08/2019 01:38 PM

Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by our services and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. I am happy they where able to get you out in under 1 hour.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

JW
gravatar
James W.
Upper Marlboro, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Expensive minor service
Nothing more to say.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/06/2019 02:32 PM

Thank you for your review! Please respond to this message,  I would like to discuss your experience and concerns here at Pohanka!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JH
gravatar
Johnny H.
Upper Marlboro, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/28/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Lack of Communication
I received a text stating my vehicle was not ready yet; however, I never received any notification when my vehicle did complete the service.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/30/2019 03:26 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
2014 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good
Good
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2019 02:16 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KD
gravatar
Keith D.
District Heights, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Improvements needed
Did not feel welcomed as I entered the door. no smiling or welcoming faces.
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/03/2019 03:23 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CL
gravatar
Charles L.
Lanham, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice
The wait was ok....just wish prices were more reasonable and they should offer car washes after each service...also cover the seats and floors during service.........overall it was ok
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2019 04:22 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/10/2019 03:34 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Greenbelt, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
verified customer Verified Customer
Category: Service
Service
Received a response from Asia in a timely fashion.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/02/2019
Service Type: Repair
Category: Service
Hours of Operation
If you all close at a certain time then don't have your customers under the impression that you can still get service up until a certain point. Let the customers know that after a certain time you stop taking vehicles for the day.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/17/2019 05:37 PM



If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/19/2019 12:46 PM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to send in your comments on how you feel management at this dealership resolved your concern. I hope you had a great day and I look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AB
gravatar
Alphonso B.
Lanham, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
verified customer Verified Customer
Category: Service
Concers resolved
All my previous concerns was resolved by Customer Care.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/25/2019
Service Type: Maintenance
Category: Service
Look out for un authorized work
My service rep try to add on a carbon cleaning w/o Explaining the need Or seeking my permission. The cleaning would have cost me an additional $150. Not cool at all.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2019 11:10 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/01/2019 12:27 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. We are happy to hear that will return again! Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DS
gravatar
Donna S.
Fort Washington, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/19/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service needs improvement
Rotating my tires was suggested by service manager however the pressure in my tires was not checked or adjusted
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/27/2018 03:19 PM

It was a pleasure speaking with you; I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. Thank you for taking the time to send in your comments on how you feel management at this dealership resolved your concern. I hope you had a great day and I look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Oxon Hill, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2018
verified customer Verified Customer
Category: Service
Good customer service as far as service rep. The acutual mech is a different story.
Mis doagnosing a problem. Which is not my service rep fault. Itis who put the car on the computer. This is money wasted. Should be getting free oil changes.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/21/2018
Service Type: Maintenance
Category: Service
Customer service was excellent.
Customer service was excellent.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/22/2018 08:34 AM

Thank you for your review.Please accept our sincere apologies for the inconvenience you may have experienced in respect to diagnosis of your vehicle.We deeply value your relationship with and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with me.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with

TH
gravatar
Tim H.
Suitland, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
verified customer Verified Customer
Category: Service
Maintenance
I give it to them the waiting area is always clean but my only problem is they always lose the screws that keep the cover secure under the hood other than that no real problem
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2018
Service Type: Repair
Category: Service
Maintenance
I give it to them the waiting area is always clean but my only problem is they always lose the screws that keep the cover secure under the hood other than that no real problem
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/07/2018 12:31 PM

I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/07/2018 12:43 PM

Thanks for your feedback Mr. Harris. We appreciate it and will actively use it to improve our services to you! Thanks in advance for re-scoring. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Washington, DC
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/17/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great all around service.
My service writer, Sean did a great job.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2018 08:06 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to talking to you soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/19/2018 08:04 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to talking to you soon.

 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/20/2018 08:44 AM

Thanks a lot! Enjoy your day!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/23/2018 10:29 AM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business. As I said we want to retain each and every five star guest that comes into our building. The other survey you completed did not come through, can you please fill out this one. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MR
gravatar
Melvin R.
Hyattsville, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
No comment
No comment
Not Recommended
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