Name: Sean Tolton
Rating: 4.8

Reviews of Sean Tolton

Verified Customer

Hyattsville, MD

2012 Hyundai Sonata

12/23/2017

Service Type: Repair

Verified Customer

Category: Service

N/a

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/26/2017 12:35 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Sean Tolton

ASM

COLIN HENRY

Tyrone J.

College Park, MD

2014 Hyundai Elantra

11/07/2017

Service Type: Maintenance

Verified Customer

Category: Service

I want to come back again

I want to come back to your facility but I have to make sure that I feel comfortable coming back to your facility

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/09/2017 07:48 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. I will personally hand this to the service manager and have him reach out to you regarding this matter. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Sean Tolton

ASM

Verified Customer

Greenbelt, MD

2017 Hyundai Sonata

11/02/2017

Service Type: Repair

Verified Customer

Category: Service

Service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/02/2017 12:13 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

Employees worked with

Sean Tolton

ASM

Verified Customer

Suitland, MD

2017 Hyundai Elantra

10/08/2017

Service Type: Maintenance

Verified Customer

Category: Service

Its not all that great its ok

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/11/2017 12:31 PM

I appreciate your feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We will reevaluate our approach and be sure to make your next visit better than the last in a more timely and efficient manner. We here at POHANKA look forward to seeing you again.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Sean Tolton

ASM

Dorothy J.

Uppr Marlboro, MD

2016 Hyundai Tucson

09/21/2017

Service Type: Repair

Verified Customer

Category: Service

Usually good service

The parts took to long to arrive but the Service team did their job.

Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/22/2017 02:52 PM

Thank you for your review. We truly appreciate the opportunity to serve you. I apologize for the parts delay. Sean and the team look forward to seeing you again soon

Ralph Dykes
Service Manager
Pohanka Hyundaion.
301-909-7531

Employees worked with

Sean Tolton

ASM

COLIN HENRY

Camille A.

Towson, MD

2017 Hyundai Elantra

09/01/2017

Service Type: Repair

Verified Customer

Category: Service

This place wouldn't be my first choice

When I dropped my car off overnight, the secretary was very rude. All I wanted to know if my car was safe. And she made it known I was getting on her nerves. Also they claimed they washed my car. But when I got it, it was filthy. What exactly did I pay for?

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/02/2017 09:39 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.

Ralph Dykes
Service Manager
Pohanka Hyundai

Employees worked with

Sean Tolton

ASM

Verified Customer

Waldorf, MD

2013 Hyundai Sonata

04/27/2017

Service Type: Repair

Verified Customer

Category: Service

Grear for sales not so great in service dept

I didn't like customer service. The nice went away when I wouldn't let them do extra to my car. 200 to flush brake fluid really . I just replaced my filter swore they we had took to my mechanic they were fine. I don't like to be fleeced. Changed part on my stering column left message on my sheet that no one would explain. I guess cause I'm a lady I wouldn't get it. Car was suppose to be clean wasn't said machine broke but all the other cars were clean but mine...wont be back for service I can get treated poorly by my house.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 05/01/2017 07:46 AM

Employees worked with

Sean Tolton

ASM

Damita S.

Temple Hills, MD

2017 Hyundai Tucson

04/12/2017

Service Type: Maintenance

Verified Customer

Category: Service

Coupons

First time owning a Hyundai, my other car dealerships have always issued coupons to offset service cost. I have been receiving coupon books for 12 years. Have owned my car for a month and nothing offered yet.

Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 04/12/2017 12:23 PM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory. Please let me know what we need to improve on.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.

Sincerely,
RALPH DYKES
Service Manager
Pohanka Hyundai

Employees worked with

Sean Tolton

ASM

Verified Customer

Upper Marlboro, MD

2011 Hyundai Sonata

02/27/2017

Service Type: Repair

Verified Customer

Category: Service

Good Service but could use some work on customer loyalty

Service was great but my service representative would not honor a competing Hyundai coupon. I will use the services at the Bowie location from now on because they provide great sales/promotions for loyal customers.

Not Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/27/2017 12:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please call me about your service experience.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

Sean Tolton

ASM

COLIN HENRY

Marcus P.

Oxon Hill, MD

2008 Hyundai Sonata

02/07/2017

Service Type: Repair

Verified Customer

Category: Service

It's just routine and convenience of location

Good customer service

Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 02/08/2017 11:10 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me about your service experience.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

Sean Tolton

ASM

Jeffrey L.

Cheltenham, MD

2015 Hyundai Sonata

10/22/2016

Service Type: Maintenance

Verified Customer

Category: Service

the excellent service

Thanks for doing an excellent job.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 10/22/2016 05:45 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me to discuss your visit and how we can improve to get a better score.

thank you

Steve Benack
Service Manager
301-423-1100

Employees worked with

Sean Tolton

ASM

Lashawne G.

District Heights, MD

2014 Hyundai Equus

10/20/2016

Service Type: Repair

Verified Customer

Category: Service

NOT

I LET EVRYONE KNOW HOW BAD MY PURCHASE WAS AND ABOUT THE NO COOL OFF IN MD WHEN PURCHASING A 65K VEHICLE. DONT BUY IT FROM POHANKA!

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 10/20/2016 08:24 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I am sorry you had a bad buying experience, This is areview on the service department, Did we do a bad job? If so please contact me so i can make sure things are better on your next visit.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Sean Tolton

ASM

Verified Customer

District Heights, MD

2013 Hyundai Elantra

10/04/2016

Service Type: Repair

Verified Customer

Category: Service

Location needs more training

Customer Service training is needed for this location

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 10/04/2016 01:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I apologize that the vehicle was not washed. We only have a few loaners, they usually come in and go right back out. I would like to discuss your visit with you.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Sean Tolton

ASM

DWAYNE FORRESTER

Dovetta G.

Camp Springs, MD

2015 Hyundai Sonata

ReScore Review™

09/29/2016

Verified Customer

Category: Service

Robotic Response from Service Manager

I really don't think customer service is a priority. As requested by his response to my first review, I called Mr. Benack two weeks ago, he was not available and I left a message. No call back to date. I love my 2015 Sonata and I would prefer to deal with the dealer for repairs, oil changes, etc.. but I think I'm going to find another service provided.

Not Recommended

Original Review

09/16/2016

Service Type: Maintenance

Category: Service

6 am Appointment Fail

Overall work preformed was ok. But no technician there at my appointment time of 6am. It should not take two hours for an oil change and tire rotation when I am the first person at the shop.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 09/17/2016 05:18 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me when you can, i would like to discuss what happened with this appointment. I do apologize for the delay.

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager from Pohanka Hyundai responded on 09/30/2016 05:03 AM

Hello,

I apologize, but i have not received a voice mail from you, i surely would of returned the call. I still would like to discuss your visit.

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager from Pohanka Hyundai responded on 09/30/2016 05:49 AM

Thank you for taking my call today. As promised I made a note on your customer file for your next service. Thank you for being a Pohanka customer.

Sincerely

Steve Benack
Service Manager
301-423-1100

Employees worked with

Sean Tolton

ASM

Verified Customer

2013 Hyundai Veloster

09/14/2016

Service Type: Maintenance

Verified Customer

Category: Service

Service starting to decline

The actual service team is not as skilled as before. They miss or forget things and are not doing the full point check after each service.I'm hoping this is not something that wI'll continue or I will be getting my vehicle serviced someplace else.

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 09/15/2016 04:51 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I apologize for the service that you received. Please contact me so that I can discuss this visit with you.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Sean Tolton

ASM

Lisa T.

Forestville, MD

2012 Hyundai Elantra

07/25/2016

Service Type: Repair

Verified Customer

Category: Service

Not Happy with the Service Dept

In my opinion the service center in Capitol Heights creates issues. Twice I have brought my vehicle in to replace one light bulb and they charge me for multiple bulbs that were not blown when I brought the car in. What happened on the service floor to cause 2-6 other bulbs to blow? No one can seem to answer that question. Next time I'll take my car to Pep Boys.

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 07/25/2016 02:00 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I apologize that the ai filter box was not put back all the way in.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Sean Tolton

ASM

Georgie F.

2015 Hyundai Sonata

05/31/2016

Service Type: Repair

Verified Customer

Category: Service

Attentive service person

Good

Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 05/31/2016 03:35 PM

Thank you for your review. Sorry we did not get a 5 score from you! I would like to discuss with you how we could improve! We truly appreciate the opportunity to serve you.

Steve Benack
Service Manager
301-423-1100

Employees worked with

Sean Tolton

ASM

Verified Customer

Gaithersburg, MD

2013 Hyundai Elantra

04/25/2016

Service Type: Maintenance

Verified Customer

Category: Service

License Plate

I normally go to Fitzgerald Hyundai but sense I was in the area I wanted to get an oil change done before a road trip. It took awhile before I was seen although I had an appointment. It was not as friendly as the dealership I am use to. Once my car was done, I saw that who ever worked on my car bent the plate in front in half and did not bother to fix it. I will not be returning.

Not Recommended

Stephen B., Service Manager from Pohanka Hyundai responded on 04/25/2016 10:29 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

I am sorry that your license plate got net. It must of been from out carwash. I will try to straighten it best as possible. Let me know when you can stop in.

Thank you

Steve Benack
Service Manager
301-423-1100

Employees worked with

Sean Tolton

ASM