TRAVIS KUHN

Temecula Hyundai

Overall Rating

4.8

(586 reviews)

80

Reviews of TRAVIS KUHN

DJ

Diana J.

Temecula, CA

2019 Hyundai Sonata

ReScore Review™

10/29/2021

Verified Customer

10

Category: Service

My positive expectations about Hyundai Corporation have been renewed.

The maintenance manager, Carlos, has been very helpful working on resolving the 3 issues with my car. Although the parts needed are not in yet, I have a future appointment to have the repairs completed. Carlos has communicated with me several times since my first service visit and assured me that everything will be corrected on my next visit. I have renewed confidence in Hyundai Corporation and with the service department, especially Carlos. I really love my car and look forward to when it is back at 100% performance thanks to Carlos!

Employees worked with

LE

Linda E.

Hemet, CA

2017 Hyundai Sonata Hybrid

10/26/2021

Service Type: Repair

Verified Customer

10

Category: Service

Excellent Service

Great dealership to do business with and have your car serviced.
Special Thanks to Travis! He really helped us deal with whatcould have been a real pain but Travis gave us the info to get us to the customer service dept for Hyundai and within 2 weeks we had our new hybrid battery. Thank you, Travis for exceptional customer service!!

PEYTON E K. from Temecula Hyundai responded on 10/26/2021 12:54 PM

Good Afternoon Linda,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Travis and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2017 Hyundai Sonata Hybrid!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with

EP

Esperanza P.

Menifee, CA

2015 Hyundai Santa Fe Sport

10/08/2021

Service Type: Repair

Verified Customer

10

Category: Service

Quick service

Staff was very friendly and professional . Was quoted 2 hours done in 1 hour 15 min.! Super happy with my experience.

PEYTON E K. from Temecula Hyundai responded on 10/08/2021 11:03 AM

Good Morning Esperanza,

I'd like to thank you for taking the time to fill out our survey regarding your recent visit with us! I'm very happy to hear that the work we completed for you was done much quicker than expected! Your time is incredibly valuable, which is why we strive to complete all of our maintenance in a timely, efficient manner.

I'd like to address the length of time that it took to secure an appointment. We have been increidibly backed up in the Service Department as of late, but are working every day to ensure that our customers have convenient appointment times available at the earliest possible moment. We appreciate your patience during this time, and would like to assure you that we will do our very best to find a convenient appointment that works with your schedule the next time that you come in.

It is important that you receive an explanation of the work done on your vehicle every time you come in. I apologize that you did not receive an adequate explanation while you were here. For your reference, we did the following during your most recent visit:

- Multi-Point Inspection: inspected the brakes and tires and found everything to be in proper order. Your front tires are at 45%, but are not at risk of needing replacement as of yet. We also inspected under the hood and examined the exterior and interior of the vehicle. We found everything to be in proper working and cosmetic order.
- Adjusted your Tire Pressure: at every service, we bring your tire pressure to factory specifications. Your 2015 Hyundai Santa Fe Sport is factory specified at 34 psi.
- Resolved all recalls on your vehicle: We inspected your vehicle and found it to have a faulty fuse. After inspecting all other fuses in the vehicle, we removed and discarded the faulty fuse before installing a new, functioning fuse.

This explanation should have been given to you when we completed our service, and I deeply apologize that it did not occur. Please be assured that we will do better.

We appreciate your feedback, and are grateful that you are a loyal member of the Temecula Hyundai Family. If you have any additional questions, comments, or concerns, please feel free to reach out to me.

Best,

Peyton Katz
BDC Agent, Temecula Hyundai
pkatz@temeculahyundai.com
(951) 699 - 6807

Employees worked with

JK

Jeffery K.

Fallbrook, CA

2020 Hyundai Santa Fe

10/07/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Oil Change

Free oil changes are the best. Just make sure that you plan ahead, and are able to wait on the service.

PEYTON E K. from Temecula Hyundai responded on 10/07/2021 01:52 PM

Hi Jeffery,

Thank you for taking the time to fill out our survey regarding your recent visit with us. We appreciate your positive feedback and are glad to hear that you experienced 5-Star Customer Service while here with your 2020 Hyundai Santa Fe.

I do apologize for the wait time, both to secure an appointment and any wait you may have experienced while your car was being serviced. We are aware that it is taking longer-than-average to secure an appointment, and are working every day to make appointment availability for servicing your vehicles easy, timely, and convenient. We appreciate your patience during this time. With regard to an extended wait for your vehicle's service to be completed, I am deeply sorry. We strive to be as efficient as possible while still guaranteeing that your service wil be done right the first time.

Please feel free to reach out to me with any further questions, comments or concerns. Thank you again for being a loyal Temecula Hyundai customer!

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service
pkatz@temeculahyundai.com
(951) 699 - 6807

Employees worked with

JR

James R.

Temecula, CA

2022 Hyundai Tucson

10/01/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Hyundai Service Center

My first experience with our new 2022 Hyundai Tucson was just I expected. The service department staff was courteous, professional yet friendly. I was provided a ride home, Uber and the waiting area was clean, and refreshments available. When I picked up my vehicle the sidesteps that I ordered from the dealer were installed perfectly and my car was clean. Kudos to Team Hyundai.

PEYTON E K. from Temecula Hyundai responded on 10/05/2021 09:55 AM

Hi James,

Thank you for taking the time to fill out our survey! I'm very glad to hear that you were satisfied with our quality of service. We strive to provide 5-Star customer service, cleanliness, and efficiency every time. We appreciate your business and look forward to servicing your vehicles in the future.

Thanks again for being a part of the Temecula Hyundai Family!

Peyton
BDC Agent, Temecula Hyundai Service

Employees worked with

JV

Josef V.

Murrieta, CA

2017 Hyundai Veloster

09/30/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Maintenance Service

Temecula Hyundai provides an excellent service in each of their departments. I definitely recommend Temecula Hyundai for maintenance service or for purchasing a new vehicle. They are the best of the best. No doubt!

CARLOS V., Service Manager from Temecula Hyundai responded on 10/06/2021 11:52 AM

Thank you for coming in to see us. We appreciate you as a customer.

Carlos Velasco
Service Manager
(951)699-6807

Employees worked with

AC

Antoine C.

Temecula, CA

2017 Hyundai Sonata

09/23/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Best in town

Temecula Hyundai has the best service. Best place for any of your car needs

CARLOS V., Service Manager from Temecula Hyundai responded on 09/29/2021 12:29 PM

Thank you for the great 5 star review. We appreciate you taking the time to fill out the survey.

Carlos Velasco
Service Manager
(951)699-6807

Employees worked with

DR

Daniel R.

Menifee, CA

2021 Hyundai Palisade

09/21/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

High Quality, Top Notch Customer Service

We took our 2021 Palisade in for its first service. Travis in the service department and his team took exceptional care of us and our vehicle. I will continue to utilize this dealers service department to have my vehicle serviced. TOP NOTCH CUSTOMER SERVICE! These guys deserve an attaboy from the management team at Temecula Hyundai.

CARLOS V., Service Manager from Temecula Hyundai responded on 09/29/2021 12:28 PM

Thank you for the great 5 star review. We appreciate you taking the time to fill out the survey.

Carlos Velasco
Service Manager
(951)699-6807

Employees worked with

JH

James H.

Lake Elsinore, CA

2020 Hyundai Ioniq Hev

ReScore Review™

09/17/2021

Verified Customer

10

Category: Service

Above and beyond service

A little bit of a misunderstanding when I purchased my certified pre-owned Ioniq (In regards to free service for 36000 or 3years ) but , Travis Kuhn more than made up for it by providing 2 FREE oil changes.
Would highly recommend this dealership. Great car,great service department.
Thanks Travis.

Employees worked with

LA

Linda A.

Murrieta, CA

2014 Hyundai Sonata

ReScore Review™

09/16/2021

Verified Customer

10

Category: Service

My experience

I spoke with my advisor re: my last visit. I have never had any problems with the Temecula dealership in the past. My issue with my last visit was resolved. Travis my advisor went out of his way to be helpful. I understand that in all of our lives there are those days that things just don’t go right. I will continue to have my car serviced at the Temecula dealership.

Employees worked with

MP

Michael P.

Menifee, CA

2011 Hyundai Sonata

09/01/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

120,000 miles service

My car was serviced and returned in a short period of time. Customer Service I received at Temecula Hyundai was OUTSTANDING. I have dealt with Carlos and he has always taken very good care of me and the service department has always done quality work on both of my cars.

CARLOS V., Service Manager from Temecula Hyundai responded on 09/02/2021 11:20 AM

Thank you for the great 5 star review. Hope you have a great day and upcoming weekend.

Carlos Velasco
Service Manager
(951)699-6807

Employees worked with

DB

Duane B.

Temecula, CA

2012 Hyundai Genesis

08/30/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Great Service Department

Most of my maintenance has been done at this dealer, always completed to my satisfaction.

CARLOS V., Service Manager from Temecula Hyundai responded on 09/02/2021 11:02 AM

Thank you for the great 5 star review. Hope you have a great day and upcoming weekend.

Carlos Velasco
Service Manager
(951)699-6807

Employees worked with

DS

Denise S.

CA

2019 Hyundai Tucson

08/13/2021

Service Type: Repair

Verified Customer

9

Category: Service

Great service as usual!

I’ve been coming to the Temecula Hyundai service facility for the past 6 years. The technicians and quality of service and professionalism has continuously been to my expectations. No pressure at all from staff.

CARLOS V., Service Manager from Temecula Hyundai responded on 08/16/2021 08:42 AM

Thank you for taking the time to fill put our survey. We appreciate you as a customer of Temecula Hyundai.

Carlos Velasco
Service Manager
(951)699-6807

Employees worked with

Verified Customer

Menifee, CA

2021 Hyundai Sonata

08/01/2021

Service Type: Maintenance

Verified Customer

Category: Service

Friendly service personnel.

Service personnel were very friendly.

Recommended

CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2021 01:35 PM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai.

Carlos Velasco
Service Manager
(951)699-6807

Employees worked with

DG

David G.

Hemet, CA

2013 Hyundai Sonata

07/30/2021

Service Type: Maintenance

Verified Customer

Category: Service

What a service depart should strive to be

Travis and the service team at Hyundai have taken care of my 2013 Sonata for over a year now and I couldn't be happier with their outstanding professionalism, respect and friendly attitudes all around. I'm happier with my Hyundai than Ibever expected to be and Temecula Hyundai helps me keep it that way. Thanks!

Recommended

CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2021 09:10 AM

Thank you for the great 5 star review. Hope you have a great day.

Carlos Velasco
Service Manager
(951)699-6807

Employees worked with

JK

Jeffery K.

Fallbrook, CA

2020 Hyundai Santa Fe

07/27/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Service Departure

Travis did it again. He was able to get me in and out without any hick ups. The whole staff was friendly and understanding.

Recommended

CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2021 09:09 AM

Thank you for the great 5 star review. Hope you have a great day.

Carlos Velasco
Service Manager
(951)699-6807

Employees worked with

MP

Michael P.

Menifee, CA

2020 Hyundai Palisade

07/12/2021

Service Type: Maintenance

Verified Customer

Category: Service

Professional

Service department were awesome

Recommended

CARLOS V., Service Manager from Temecula Hyundai responded on 07/14/2021 10:23 AM

Thank you so much for the great 5 star review. We appreciate you coming in to see us.

Carlos Velasco
Service Manager
(951)699-6807

Employees worked with

JF

John F.

Oceanside, CA

2015 Hyundai Veloster

ReScore Review™

06/25/2021

Verified Customer

Category: Service

Outstanding Service from Travis, Service Advisor

If Travis didn’t provide the extraordinary service and timely responsiveness, I would never do business with dealership. From the sales people wanting me to make a deal using the 4 squares method, to management ripping me when I identified that they had sold me a car which was advertised as having all the high end features but were not even installed in the car.

Carlos, I am unsure if you remember me, but I remember you. I know you tried to reach out, but plain and simple, I don’t believe that you are a genuine person. You are good at your job though… Unless you could show me something that you are bending over backwards, Id rather you not contact me.

The 5-star review belongs to Travis and the mechanics who do an exceptional job. They represent what is right and willing to go that extra mile…. I place my trust in them…

Not Recommended

Employees worked with

Verified Customer

Murrieta, CA

2020 Hyundai Sonata

ReScore Review™

06/25/2021

Verified Customer

Category: Service

Acceptable Service.

Everything was performed as expected.

Recommended

Employees worked with

Verified Customer

Murrieta, CA

2017 Hyundai Elantra

06/18/2021

Service Type: Repair

Verified Customer

Category: Service

Unexpected service

My check engine light came on while in rush hour traffic and I immediately took it Temecula Hyundia service center. They checked it in, got me a rental car and finished my car sale the next day. The level of service provided was top-notch. What could have turned out to be an inconvenient occurrence was handled smoothly and I couldn’t be more grateful for the speed of service and the professional manner it was handled in. Thanks again Temecula Hyundia, the whole team did a superb job. I will definitely recommend them and be back in the future.

Recommended

CARLOS V., Service Manager from Temecula Hyundai responded on 06/22/2021 08:08 AM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai.

Carlos Velasco
Service Manager
(951)699-6807

Employees worked with

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