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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / TUNDE O'CONNOR
TO

TUNDE O'CONNOR

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(687 reviews)
78

Reviews of TUNDE O'CONNOR

Verified Customer
2017 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Ok
Ok
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/20/2017 06:35 AM

Thank you for sharing your service experience. Tunde, your service consultant will be following up with you to see where we failed. 
 
 Happy Thanksgiving from all of us here at Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
KA
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Kathleen A.
St. Augustine, FL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2017
verified customerVerified Customer
Category: Service
Service on several items
I brought in my 2014 Hyundai Santa Fe sport for service. 2 recall items, oil and filter change and my downhill brake sensor was out. I was able to get a loaner car for my use. I appreciated that very much. Thumbs up on that. Anyway, the recall items were addressed quickly and the oils change went well. The downhill brake sensor turned out to be a blown fuse that my third party trailer hitch harness caused. As it turned out I was driving around for about 2 weeks without brake lights. A blown fuses was caused by the third party electric harness on a trailer hitch I had installed. Keith the service tech explained very well why the fuse was blown. The service people at St. Augustine Hyundai were very professional in handling this issue and I appreciate their efforts. I feel like I get my money worth from my pre purchased service agreement. Thank you.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2017
Service Type: Repair
Category: Service
Overall a good experience but tainted by my hitch experience.
This one separate experience I give it a 5 out of 10.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/29/2017 03:23 PM

Thank you for speaking with me the other day concerning your after-market trailer hitch problems. I am glad you brought this to my attention so that it can be addressed with our sales department. Once again, I am sorry that the after-market trailer hitch company did not stand behind their product and as we discussed, in service we only recommend using factory parts in your Hyundai. I will be reaching out to you personally to make sure that our service team provided you with the service experience we pride ourselves on.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Joe King and Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
Verified Customer
Saint Augustine, FL
2016 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Don't go for the car wash
Had to wash it when we got home
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 08/04/2017 02:11 PM

Thank you for taking the time to share your service experience with us. Our deepest apologies for the complimentary wash not being satisfactory. We will be addressing your review with the Detail Manager and Tunde will be reaching out to you to try and make this right. 

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

GIOVANNI R. from Hyundai of St. Augustine responded on 08/09/2017 10:10 AM

Thank you for coming in yesterday and allowing us the chance to make up for the unsatisfactory service wash on your last service visit. As a goodwill gesture, we performed a complimentary detail on your Veloster and hope we have earned your 5 star confidence in us.
Look forward to your next service visit!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"


Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Verified Customer
Jacksonville, FL
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Does what's expected
Xxx
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/23/2017 02:54 PM

Thank you for sharing your service experience with us. Please let us know where we can improve to earn 5 stars.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Palm Coast, FL
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
good sales
friendly place
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/26/2017 09:21 AM

Thank you for taking the time to share your service experience with us. I will be following up with you on your experience.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
MG
gravatar
Mark G.
St. Augustine, FL
2008 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
The Hyundai service was very good
The service was very good. Staff were very friendly people. Very helpful staff.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/09/2022 09:50 AM

 We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
PM
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Patricia M.
Palm Coast, FL
2012 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customerVerified Customer
10
Category: Service
Took care of a recall on my car.
I came in to get my gas rebate and was told about the recall. My car was taken care of and I got a car wash. was out in 45 mins.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/17/2021
Service Type: Repair
8
Category: Service
Took care of a recall on my car.
great service and always a car wash. everyone is very pleasant.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/20/2021 06:01 AM

 We appreciate you taking the time to share your service experience with us and kind words. Our service team is committed to keeping you safe and exceeding your expectations.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Palm Coast, FL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
verified customerVerified Customer
10
Category: Service
Great service
My 2019 Hyundai Elantra was serviced recently @ Hyundai, St. Augustine and I was extremely happy with the great service provided. Not only did the service dept. provide the requested diagnostics, but also a recent recall during my appt. I left feeling confident in the reliability of my auto..................
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/17/2021
Service Type: Repair
10
Category: Service
Confidence in service dept.
Car diagnostics done at out of state son's request! Thank you service dept. for putting both my sons and my mind at ease!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/20/2021 06:18 AM

 Thank you for taking the time to share your service experience with us and your kind words. Tunde and our service team are committed to keeping you safe and exceeding your expectations.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SF
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Stephen F.
Palm Coast, FL
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The service was good.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/05/2021 09:02 AM

 We greatly appreciate you taking the time to share your service experience with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
JL
gravatar
Joseph L.
Jacksonville, FL
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021
verified customerVerified Customer
Category: Service
New review
St Augustine is the best dealership I have ever worked with the service department is great tuned my service person does a great job
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2021
Service Type: Maintenance
Category: Service
frendly people
staff is very good i never had a bad service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/15/2021 09:45 AM

 Thank you for taking the time to share your service experience with us. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MH
gravatar
Martha H.
St. Augustine, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Title?
Oil change just takes too long
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/28/2020 05:52 AM

 Thank you for sharing your service experience with us and our apologies for the extra time needed to complete your services. We are committed to keeping you and our team safe and we are disinfecting vehicles before and after services are completed. We appreciate your patience and understanding and are committed to keeping you safe.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
Verified Customer
Saint Augustine, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A disappointment!
Usually they are on top of sevice! This time I had my tires rotated and I felt like they they different check the tire pressures! They were all different psi settings! Also they omitted the little window sticker to inform me when I should return! It just makes me wonder if they are doing the service! I just saying!!
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/22/2020 07:55 AM

Thank you for sharing your service experience with us and for bringing this to our attention. Our apologies for any inconvenience this has caused. We will be addressing this with our team. We are committed to keeping you safe.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Palm Coast, FL
2011 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai
Appreciate the services. Feels a bit pushy, at times, to have “additional “ services, that I did not bring my car in for, done.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/08/2020 07:57 AM

 Thank you for taking the time to share your service experience with us and your feedback. We are committed to keeping you safe and letting you know what your vehicle is needing to do so. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
St. Augustine, FL
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Having been a customer since it was the Honda dealership, I value Cheryl Buck's honest, courteous and professional behavior.
The courtesy car wash was not what I was use to. Inside was barely touched.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/16/2020 05:37 AM

 We thank you for sharing your service experience with us. We will bring the complimentary service wash to our detail managers attention. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
AW
gravatar
Aileen W.
Saint Augustine, FL
2010 Hyundai Elantra Touring
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealership
Really like St Augustine Hyundai. Been with them since 2005; always fair, honest and competent.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/10/2020 11:40 AM

 Thank you for sharing your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Saint Augustine, FL
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Completed the recall in my 2010
Only took one hour.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/04/2020 06:04 AM

 Thank you for taking the time to share your service experience with us and your candid feedback. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
CJ
gravatar
Clement J.
Palm Coast, FL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Excellent service, great people. always courteous and friendly. Service as usual, very high quality
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/28/2020 12:03 PM

 We greatly appreciate you taking the time to share your service experience with us and candid feedback. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
LH
gravatar
Laura H.
Palm Coast, FL
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and tire rotation
Services was done with charge for tire rotation. Car wash and vacuum, but only floor.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/28/2020 06:08 AM

 Thank you for sharing your service experience with us. We are committed to exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
Verified Customer
Saint Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too Long
Everything was great except that, even with an appointment, it took 1 hour and 40 minutes to get my oil and filter changed. It's almost as if they overbook their shop.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/18/2019 12:56 PM


 Thank you for sharing your service experience with us and our apologies for the extra time needed to complete your service.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
CB
gravatar
Cynthia B.
St. Augustine, FL
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service..fair amenities
My "complimentary " car wash left my car worse than before going in for service..smeared windows and rear view mirrors, filthy front floor mats, dirty water sprayed all over my white car.
Either do a decent wash or dont offer a "free wash"!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/27/2019 02:07 PM


Thank you for sharing your service experience with us and our apologies for the complimentary car wash. We will get this passed on to our detail manager to make sure they are quality inspected. We appreciate you bringing this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
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