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SureCritic / Hyundai Dealer / Pohanka Hyundai / WILL BISHOP
WB

WILL BISHOP

Pohanka Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(917 reviews)
67

Reviews of WILL BISHOP

PR
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Patricia R.
Aquasco, MD
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
I loved the service provided to my car and would recommend Pohanka Hyundai to everyone.
DAVID P. from Pohanka Hyundai responded on 10/26/2021 02:31 PM

Thank you for the kind comments!

Employees worked with
WB
WILL BISHOP
SM
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Sade M.
Rockville, MD
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good Job!
Service was great as always. Will is my go to guy. Car runs smoothly once again after I banged her up. Thanks, Pohanka Hyundai.
DAVID P. from Pohanka Hyundai responded on 10/14/2021 10:56 AM

Thanks for the great comments and score!

Employees worked with
WB
WILL BISHOP
CH
COLIN HENRY
Verified Customer
Washington, DC
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
4 cars in…
On my 4th by Hyundi
DAVID P. from Pohanka Hyundai responded on 10/04/2021 09:37 AM

Thank You!

Employees worked with
WB
WILL BISHOP
DF
DWAYNE FORRESTER
Verified Customer
Upper Marlboro, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Reviews
I don’t write reviews.
DAVID P. from Pohanka Hyundai responded on 09/10/2021 06:36 AM

Thank your for your great score!

Employees worked with
WB
WILL BISHOP
JC
JEROME CRAWFORD
JG
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Jairus G.
Upper Marlboro, MD
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2021
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Time quoted
Appointment time was 8 am, arrived at 7:50. Was told the wait was 3.5 hours. huh? What is the point of an appointment. I only waited 86 minutes instead of the 3.5 hours quoted time.
DAVID P. from Pohanka Hyundai responded on 08/10/2021 01:03 PM

Thank you for the score and feedback! I will reach out to help claify our process here at Pohanka Hyundai

Employees worked with
WB
WILL BISHOP
DC
DUNCAN CONNORS
SW
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Shirley W.
Clinton, MD
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change
Due to Covid 19 everything has to be scheduled -- It wa easy. Thanks Pohanka
Recommended
DAVID P. from Pohanka Hyundai responded on 08/06/2021 06:31 AM

We appreciate the great score!

Employees worked with
WB
WILL BISHOP
TW
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Taiysha W.
Washington, DC
2017 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/26/2021
verified customerVerified Customer
Category: Service
Dave is awesome
There were a few issues with my last visit. However, Dave the service manager reached out to me and wanted to get to the bottom of them. After our conversation, he assured me that they are working to resolve these issues. I definitely appreciated that. He even offered me a free detail coupon for my truck. Though I still have an issue with the dealership overall (the loaner car policy), the service department is “A-ok” with me.
Recommended
Employees worked with
WB
WILL BISHOP
JC
JEROME CRAWFORD
TW
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Taiysha W.
Washington, DC
2017 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/26/2021
verified customerVerified Customer
Category: Service
Dave is awesome
There were a few issues with my last visit. However, Dave the service manager reached out to me and wanted to get to the bottom of them. After our conversation, he assured me that they are working to resolve these issues. I definitely appreciated that. He even offered me a free detail coupon for my truck. Though I still have an issue with the dealership overall (the loaner car policy), the service department is “A-ok” with me.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/18/2021
Service Type: Repair
Category: Service
Try another dealership
My last experience here was not great. My service advisor, Will was cool. However, the service department is quite backed up. I understand things are delayed now days, but to not offer a loaner vehicle is quite inconvenient. Other dealerships offer this service, not sure why pohanka doesn’t. Forced me to have to spend a ridiculous amount of money to rent a car for two weeks.
Not Recommended
KALYN M B. from Pohanka Hyundai responded on 07/19/2021 09:12 AM

Thank you for your feedback Taiysha someone will be in contact with you soon. We are extremely sorry for the inconvince and hope we can communicate with you in an effort to resolve what transpired.

DAVID P. from Pohanka Hyundai responded on 07/19/2021 09:34 AM

Hello this is Dave Pittman, the Service Manager.  When you get a moment please reach out to me 3019097531.

Employees worked with
WB
WILL BISHOP
JC
JEROME CRAWFORD
FW
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Frances W.
Upper Marlboro, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
Great experience with the Service Department and sales department. Definitely will buy again and have service done at Pohanka Hyundai of Capital Heights Love this place.
Recommended
DAVID P. from Pohanka Hyundai responded on 07/17/2021 04:30 AM

Thank you  for the excellent score!!

Employees worked with
WB
WILL BISHOP
DC
DUNCAN CONNORS
AG
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Amanda G.
District Heights, MD
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks Will from the Service Department
Thanks Will!!
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/16/2021 05:44 AM

Thank you for the 5 star review we truly enjoyed servicing you! 

Employees worked with
WB
WILL BISHOP
KM
KARIMA MCDOUGALL
Verified Customer
Bowie, MD
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
What made my service so great
What made the place so great is that the service agents always go beyond the call of duty to help out. My service professional was very helpful in helping retrieve my warranty to service my tire and I really appreciated that assistance.
Recommended
KALYN M B. from Pohanka Hyundai responded on 07/02/2021 08:19 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 

Employees worked with
WB
WILL BISHOP
Verified Customer
Upper Marlboro, MD
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It is very professional and friendly place
I would recommend this dealership to take your car for service.
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/21/2021 07:50 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                          

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
SG
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Starr G.
Washington, DC
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Costumer Service
I enjoy the service there
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/17/2021 12:58 PM

Thank you for your 5 star we do appreciate your service here with us!

 

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
DJ
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Delonda J.
Washington, DC
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trusted and exceptional customer service and technicians
Pohanka treats me like family and they have the best customer service
Recommended
KALYN M B. from Pohanka Hyundai responded on 06/14/2021 05:43 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employees worked with
WB
WILL BISHOP
Verified Customer
Washington, DC
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
verified customerVerified Customer
Category: Service
They Made It Right
I had an issue and they made it right.
Recommended
Employees worked with
WB
WILL BISHOP
JV
JEFFERSONS VALLADARES
KM
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Kim M.
Suitland, MD
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very good customer service
Great Customer Services
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/28/2021 07:02 AM

Thank you for providing your feedback Kim. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
CG
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Catherine G.
District Heights, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Will Bishop always takes really good care of me when I come in for service for my 2012 Hyundai Sonata
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/24/2021 06:04 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employees worked with
WB
WILL BISHOP
JH
JOSE HERNANDEZ
Verified Customer
Washington, DC
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
verified customerVerified Customer
Category: Service
They Made It Right
I had an issue and they made it right.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/20/2021
Service Type: Repair
Category: Service
Service was fine
No complaints about servicing vehicle but you have to better about notifying the customer when done. It would also be helpful if you let customers know that service hours are not the same due to Covid so you know when to start check on the status.
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/21/2021 05:40 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. Someone will be in contact with you soon to see if we can resolve the issue that took place.

Employees worked with
WB
WILL BISHOP
JV
JEFFERSONS VALLADARES
LJ
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Leonard J.
Silver Spring, MD
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great front end to exit service!
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/21/2021 05:38 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
WB
WILL BISHOP
RB
RICHARD T BRITT
Verified Customer
Temple Hills, MD
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Unsurpassed Quality Service
The Service Advisor is sincere in providing the best customer service possible.
Recommended
KALYN M B. from Pohanka Hyundai responded on 05/13/2021 05:25 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employees worked with
WB
WILL BISHOP
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