Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2615 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 3.2285743/5Overall Rating 3.2285743/5Overall Rating 3.2285743/5rating 3.2285743rating 3.2285743
Original
Overall Rating 1.91429/5rating 1.91429rating 1.91429rating 1.91429rating 1.91429
92% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


WB
William B.
Alpharetta, GA
2013 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2019 Category: Service
75000
Communication is critical to success
Andrew S., Service Advisor from Rick Case Hyundai Roswell responded on 02/06/2019

Thank you for your feedback. 

Andrew Steadman
Service Advisor
Rick Case Hyundai Roswell
770-225-6962
678-460-6059

TL
Terry L.
Alpharetta, GA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Getting in and out is generally very good.
Much improved time spent there for an oil change over the last time I was there. Appreciate not over booking us.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/06/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JC
Joeseph C.
Alpharetta, GA
2018 Hyundai Ioniq Plug
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/05/2019 Category: Service
Beware of not needed up-sale
The local team are trying to sell services that are not required or recommended by Hyundai. For the next service I need to look for a honest dealer service center in my area.

JB
Joseph B.
Atlanta, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Great Service!!!!
I went to Rick Case Hyundai on Super Bowl Sunday to look at a Explorer that was on the lot before the game. I had a pre-approval from one of the finance companies that work with the dealership. I was in and out the dealership with my new vehicle in less than a hour and a half. Cash was very helpful and friendly and I recommend him to anyone looking to get into a vehicle. I came to the dealership just to look but the process was so easy that all I can say is wow.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/06/2019

Thank you!

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

AD
Allison D.
Canton, GA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
New engine
They were awesome from start from end. Very professional and concerned.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/06/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Roswell, GA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Great job!
Always good service
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/05/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

BJ
Beverly J.
Cumming, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Ms
Service was very courteous and fast! Thanks for a great experience!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/04/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

DH
Deborah H.
Woodstock, GA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Friendly and professional service
I was in for an oil change recently and was happy that nothing else needed to be done. Occasionally, when I bring my car in for an oil change, many other services are recommended.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/04/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JR
James R.
Roswell, GA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Personalized Service
I brought my 2013 Sonata in for an oil change, but my service advisor, Andrew Stedman, went a bit further when he detected a noise from the engine. After investigation, he and the service team determined that I needed a new engine. The good news is that Hyundai was going to cover the replacement under warranty. Had Andrew not been so thorough, I might have had a failure on the highway. As it is, I have a new engine and my Sonata is in tip top shape.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 02/01/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

PB
Patsy B.
Alpharetta, GA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
My interaction with the service tech was very professional and QUICK
My interaction with the service tech was very professional and my car was ready QUICK
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/31/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MO
Margaret O.
Marietta, GA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Fantastic service
Both the service I have received, as well as the Rick Case employees providing it have been a very positive experience.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/31/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

Verified Customer
Alpharetta, GA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Service Department
The service department is always interested in giving you "complete
and satisfactory service". I appreciate them for watching over the
condition and safety of my car.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/31/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

GL
Gail L.
Norcross, GA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Frank La Fragola
The hole company runs like a watch.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/30/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

RM
Rachel M.
Austell, GA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
The customer service!!!!
The customer service.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/29/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

ER
Erik R.
Cumming, GA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
A great day with Hyundai
The service was great. Ian was great and incredibly attentive as well as super polite. Had my sunroof repaired in one afternoon. They gave me a ride back to the office and I got a ride back around 5:00 to pick up my car. The whole world should work as efficiently as this team did on that day. Thanks for a great job. Erik R.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/29/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

PR
Paula R.
Alpharetta, GA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Surveys
What would make this place even better is not to get so many surveys.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/29/2019

Thank you for your time

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

JH
Julian H.
Canton, GA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Great Customer Service
Service staff at Rick Case of Roswell is very professional and work to get your car serviced as quickly as possible.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/29/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

MS
Mike S.
Roswell, GA
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019 Category: Service
Friendly service
The service advisors are always friendly and professional.
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/29/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com

CM
Cynthia M.
Woodstock, GA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/27/2019 Category: Service
Need to Change the Culture at Rick Case Hyundai
the purchase and our first service at Rick Case Hyundai leaves much to be desired. I believe the product is good but the sale and service was not.

DK
Donnie K.
Alpharetta, GA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019 Category: Service
Santa Fe
I always feel well taken care of at Ric Case!
Andrew and the mechanics follow thru! They make me happy!
STEVE P., Service Manager from Rick Case Hyundai Roswell responded on 01/28/2019

Thank you

Steve Payne
Service Manager
Rick Case Hyundai Roswell
770-225-5600
stevepayne@rickcase.com