worst service we ever received
We have never been so unsatisfied with a vehicle or the service we have received from a business in general. Our car broke down while my husband and one year old were driving it after we took care of the necessary things to keep in in good working-condition. We were completely understanding although they could have been put at risk of an accident from the engine failure. We do understand things go wrong with cars and were initially accepting of the inconvenience it put us in, however; this failure was caused by a connecting rod failure, which recently has come to our attention as a rather common issue with Hyundai vehicles. Originally, we were told that it should take roughly 10 business days to receive a replacement engine from the factory in GA, but that was more than 2 months ago. We have contacted both the dealership and Hyundai motors directly and have not received a response on the expectation for our car's repair. The rental car we received in the interim was grossly under-valued compared to the vehicle we had come be accustomed to driving, which apparently has been "sold" and we are to receive a different inferior quality vehicle again while continuing to wait. Ultimately, our experience has been riddled with headaches, unanswered questions, and a bad taste left in our mouth on all things Hyundai. We plan to pursue legal action against Hyundai, and most likely join in the class-action lawsuit against them. Never again will we do business with this company and will strongly urge all of our friends and family to avoid this manufacturer at all costs. So sad to see that the ideals of pride in one's products and customer service have taken a back-seat to shoddy craftsmanship and utter apathy for customer satisfaction.
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