Poor Customer Service and Product!
Nine months after purchasing a new 2018 Sonata with less than 50 miles, we have had to take to the dealership 4 times for the same issue. All four times it was the engine. We opened a claim with the Better Business Bureau Auto-line because we were not getting any kind of resolution with Hyundai. Finally after the fourth time the car was in the shop, they contacted about buying back the car through our state's Lemon Law. After all their calculations, we would have to pay them in order to get out of this nightmare of a car they sold us. Our other option was to take a lump sum and keep the car. We would continue to make payments and hope and pray nothing else goes wrong with our "new car" because at that point we would not be able to file another claim. I am beyond frustrated. We brought the car because it was new, had low mileage, and came with this great warranty. The warranty is great because the cars suck. We've wasted time and money on one of the biggest purchases a family will make. We can't even take the car out of town in fear that the engine will lock up while on the highway which is a HUGE safety issue. The lack of compassion by this company is disappointing. We would have been better off buying a used car. I will never recommend buying a car from Hyundai to family, friends, or enemies. They sold us a bad vehicle and refuse to make it completely right. Never again.
Verified Owner
