Hyundai Motor Finance overpayment
I have - for the first time in my 80 years -leased a vehicle. I drove away from the dealership in the “Glowing Yellow” 2020 Sonata on September 3rd. While making my first monthly payment (a significantly lower amount than the Sonata I traded in, btw) on October 3rd. (My birthday!) I THOUGHT I set up auto pay. Apparently I did not; and as a result, duplicate payments of $162.77 were taken out of my checking account - the first on approximately 11/09, the second approximately a week later. I have spoken to customer service a number of times trying to resolve this issue. I was assured (nearly a month ago) that a refund check for that duplicate payment was forthcoming. When it didn’t arrive, I spoke with them again yesterday, December 9th. at 800-523-4030. My HMF account # is 2014648253. To my extreme disappointment, I was informed there was no record of my refund check being requested and that to RE-request it SHOULD get that check to me “...in approximately 15 business days”! That’s as good as “...wait till next year” now. Customer NON service at it’s worst.
Robert Johnson, 423 Tranquille Oaks Dr. Ocoee FL 34761. 407-203-4872
PS - About the vehicle itself. I’m now just about at the 100 day mark and I get asked where I got the car, honestly,about every other day. It’s always the color people tell me they love first, then the overall appearance. I LOVE IT!
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