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ANDREW A MOELLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Verified Customer
Bosworth, MO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
verified customer Verified Customer
10
Category: Service
Dedicated to Customer Service
After having some work done on my car there were a few issues. Andrew and other staff members worked to quickly find a resolution.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/10/2021
Service Type: Repair
10
Category: Service
Theft
Hyundai has always given the best care and stayed in communication while servicing my vehicle. They give time to sort out payment arrangements and do not do additional work without consulting first.
The low rating is based on the condition I received my car, having mechanical errors that were not there before maintenance. As well as theft of items in my car during the time of repair - there needs to be more security or cameras to monitor vehicles on the lot. Hyundai did say they would reimburse for stolen items.
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 09/23/2021 05:16 AM

Thank you for your response.  I am happy that we were able to address and correct all of your concerns.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with

LS
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Lisa S.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car was making a clunckin and popping noise
Amazing job locating the problem and fixing the broken splash guard
MERANDA D. from Joe Machens Hyundai responded on 09/14/2021 08:41 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good service
Good service as always!
MERANDA D. from Joe Machens Hyundai responded on 09/07/2021 07:45 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

LA
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Lori A.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Very friendly service and staff. Professional service from technician. And on time. Thank you.
MERANDA D. from Joe Machens Hyundai responded on 08/24/2021 08:06 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson 
Customer Service Specialist 
573-388-8531

Employees worked with

KW
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Kimberly W.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Efficient, friendly and respectful service.
Service Department staff was friendly and their estimated time of repair was accurate. They did not waste my time waiting for my vehicle service to be completed.
MERANDA D. from Joe Machens Hyundai responded on 08/19/2021 06:58 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson 
Customer Service Specialist 
573-388-8531

Employees worked with

RS
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Reggie S.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Axle repair
Thank you for your exceptional service!
MERANDA D. from Joe Machens Hyundai responded on 08/16/2021 08:31 AM

Thank you for taking the time out of your day to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

KW
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Kimberly W.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Experiencxe at Hyundai ONLY.
f
FINALLY GOT SOMEONE TO TELL ME HOW TO START THE TUSON IF THE KEY BATTERY GOES DEAD.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 07/29/2021 12:31 PM

Thank you for taking the time out of your day to give us feed back! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

Verified Customer
Fulton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Quick, easy. No issues.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 07/15/2021 01:13 PM

Thank you for taking the time out of your day to give us feed back! 

Meranda Dodson 
Customer Service Specialist 
573-388-8531

Employees worked with

TH
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Thomas H.
Bucklin, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sixth Hyundai
My 2021 Santa Fe is the sixth vehicle I have purchased from this dealership. Because I live an hour and a half from it, I did not had the other five serviced there. But free service for 36,000 miles is too good to pass up.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 07/12/2021 11:28 AM

Thank you for taking the time out of your day to give us feed back! 

Meranda Dodson 
Customer Service Specialist 
573-388-8531

Employees worked with

WS
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William S.
Moberly, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Well done!
I was very thankful to get my car back same day. My driver was so courteous and even called to remind me that I needed to come get my car. I’d had a busy day at work and I honestly forgot my car was in the shop.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 06/21/2021 05:58 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

PJ
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Pamela J.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and friendly.
Fast in figuring out the problem. Recommending what needs to be done along with what it will cost. No pressure to buy now. If decide to buy, they will schedule you an appointment that suits your schedule. And, if it is a job that could take some time, they can offer you a ride to your home. They will call you when the job is done and have their ride service pick you up.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 06/10/2021 11:32 AM

Thank you for taking the time give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service!
Great service from all personnel especially Ben Richardson (service tech) and Andrew Moeller (check in)!
Only issue $ have gone up and less coupons given out!!!
Recommended
MERANDA D. from Joe Machens Hyundai responded on 06/07/2021 11:37 AM

Thank you for taking the time give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

JJ
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Judy J.
Kirksville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Dept. deserves a star
The guys in the service dept. feel like friends.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 06/07/2021 08:02 AM

Thank you for taking the time to give us feedback!

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

DA
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Deborah A.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very conscientious employees
I would highly recommend your dealership I don’t feel pressured in anyway.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 05/25/2021 05:39 AM

Thank you for taking the time the give us feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

CG
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Catherine G.
Fulton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Online Check-in is smooth
They worked out the details for dealing with Covid. They send an email the evening before service with a link to tap on your smart phone for when you arrive.
Seating is spaced out in the service lobby.
Relax with a cup of self-serve coffee or light snack.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 05/06/2021 05:34 AM

Thank you for taking the time to give feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

JS
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Jerry S.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great, as usual.
Great service. In and out in no time.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 05/05/2021 05:33 AM

Thank you for taking the time to give feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

SD
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Sean D.
Fulton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great dealership with good people.
We got what we came for and was taken well care of.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 05/03/2021 07:35 AM

Thank you for taking the time to give feedback! 

Meranda Dodson
Customer Service Specialist 
573-388-8531

Employees worked with

AJ
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Alicha J.
Mexico, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Always enjoy coming back
They are always friendly and helpful when I have questions, and they get the work done at a very timely matter.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 04/06/2021 02:00 PM

Thank you for taking the time to give us some feedback! 

Meranda Dodson 
573-388-8531

Employees worked with

TA
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Tiffany A.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Was great service
Great place. People are very friendly. Would recommend.
Recommended
MERANDA D. from Joe Machens Hyundai responded on 03/30/2021 08:58 AM

Thank you for taking the time to give us feedback!

Meranda Dodson 
573-388-8531

Employees worked with

SF
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Susan F.
New Franklin, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent staff and service dept.
I take my old car an my new car to Machen’s Service. I receive the same exceptional service no matter how old my older car is. Wonderful staff!
Recommended
MERANDA D. from Joe Machens Hyundai responded on 03/30/2021 08:56 AM

Thank you for taking the time to give us feedback! 


Meranda Dodosn 
573-388-8531

Employees worked with
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