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SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
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ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

Verified Customer
Columbia, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
December 16
Quick and easy
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/31/2014 01:14 PM

Just want to say thank you for the good review it means alot to us.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
JT
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JUDY T.
Pilot Grove, MO
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendliness,Quick response tomy needs
One of the best services I have ever had,thank you
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/28/2014 06:08 AM

Thank you Judy for taking the time to submit a review. We really do look at these and learn from them. I am glad to hear you had a good experience. Thanks again

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
DD
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DAVID D.
Sedalia, MO
2013 Hyundai Elantra Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thank you Joe Machens
Excellent dealership....I have always been treated fairly and with courtesy.....I have bought several cars from them and will try to continue David
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/03/2014 05:34 AM

Thank you Mr. Dillon I am so glad that we leave such a good impression with you. I know you come from a ways away to see us and I greatly appreciate it.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
JN
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JEREMY N.
Imperial, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service department!
Joe Machens took great care of me. I had a knock in my engine with only 76,000 miles and required a new engine. Joe Machens took care of the engine, warrantied all of the work and completed the project earlier than promised. Very impressive!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/30/2014 08:00 AM

Thank you Jeremy I am so glad we were able to meet or exceed your expectations. These responses mean the world to us so thank you for taking the time out of your schedule to reply. And thank you for the great survey as well.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
SW
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STEPHON W.
Hannibal, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and respecful.
I drive three hours round trip for their type of service.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/10/2014 05:50 AM

Wow Stephon I am truly thankful for a customer like you. And I am truly thankful for my staff for doing the great job that they do for you. Thank you

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
LE
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LAWRENCE E.
Boonville, MO
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Joe Machens Hyundai
My spouse and I are pretty happy with the service we get at Joe Machens Hyundai.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/29/2014 08:45 AM

Thank you Mr. Espeleta for the nice review it is our hope that in the future we turn that pretty happy into extremely happy. Thanks again

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
JM
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JOHN M.
Glasgow, MO
2006 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Azeri service
Attentive, respectful, excellent service. Thoughtful of client's needs.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/26/2014 03:49 PM

Mr. Mcguire thank you so muck for your kind words, everything you say is everything we strive for so thank you for recognizing it.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Green City, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Sales/finance staff are bad. Service Dept is superior.
happy with service department. They are superior. BUT I was misled when I bought the car and was sold a bunch of stuff (maintenance contract, etc) that is absolutely worthless. The Service Dept is superior. The sales and finance dept are very disappointing and misleading.
Not Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/24/2014 05:58 AM

I am truly glad that you had good experience in our service department I'm not sure what happened in the sales department but I can assure you that you will never be misled in service. Thank you for your wonderful comment.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
MB
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MARVIN B.
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
courteous and concern for customers needs and completes all their requests
I did recommend a Hyundai to my Brother living in Lexington,SC and he purchased one last year there. I thought if you recommend someone and they brought it some consideration would be given, nothing was made after reporting it.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/19/2014 10:21 AM

Marvin thank you for the good review, As for the recommendation I don't know if Hyundai does anything I know here at the store if you send someone in and they buy you would get a bird dog but with him buying in SC I don't know how that work. Thanks again.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
KM
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KATHLEEN M.
Pilot Grove, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
the saturday hours
good service
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/10/2014 05:54 AM

Kathleen thank you for the good feedback I see that you don't live real close to us and it means alot to us that you travel all that way. Thank you

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
FB
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FREDERICK B.
Lake Ozark, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
the totAL service package
Never sorry you had to go
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/05/2014 08:58 AM

Wow Mr. Braun that's a strong statement in so few words thank you, especially when you come from so far. It's customers like you that keep us going day to day. Thanks again.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
DD
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DAVE D.
Columbia, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Sales and Service
I always enjoy going into JM Hyundai. Many of the people know my name and I always get good value in buying or servicing.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/05/2014 08:56 AM

Hey Dave, 
       Thank you for the review. In our business building a relationship and trust with our customers is very important and from the way is sounds we have done a great job. Thanks again.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
FM
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FADI M.
Columbia, MO
2006 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/30/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent inspection and problem diagnosis
Very professional staff!!!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/31/2014 06:13 AM

Fadi thank you for the very nice words I hope the next time we can earn five stars. If there's anything we can do to improve please let us know, we value every customers opinion.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
DA
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DONNA A.
Columbia, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service with a Smile
With your service, our Elantra should last more than 10 years!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/15/2014 08:34 AM

Hey Donna that statement is great, and you are right if you take care of your car it will sure take care of you for a long time. Thanks again

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
LW
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LOLA W.
Fayette, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Really good service
Always excellent service. Great service personnel
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/20/2014 05:45 AM

Thank you Lola it's always a pleasure. Thanks

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
AM
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ANDREW M.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service Department
Awesome, polite service. Wouldn't service my car anywhere else.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/19/2014 08:48 AM

Thank you Andrew for your nice comment we here at Hyundai strive to make every visit a great one for our customers.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
KE
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KENNY E.
Cairo, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent people, product, and service!
Great experience with our recent warranty work on our Elantra!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 06/04/2014 09:34 AM

Kenny thank you for the responce it's our goal to make every experience great. No body wants to be here so hopefully we can make it as easy as possible. Thanks

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
KT
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KENNETH T.
Holts Summit, MO
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
professional, trust worthy, informative
Stopped by with a concern and was immediately helped! We ended up needing to order some tires and purchased them then as we felt we had been treated well by the service representative.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 05/15/2014 10:05 AM

Kenneth thank you for yourresponce it is so nice to here from a satisfiedcust.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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ANDREW A MOELLER
JW
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JAMES W.
Columbia, MO
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courteous and professional!
I like the service at Machens Hyundai. Comfortable, courteous and professional. Always friendly.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 05/15/2014 10:07 AM

Thank you James we will see you next time.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
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