avatar

ANDREW A MOELLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

JB
gravatar
Jerry B.
Moberly, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good hard working people.
They always do a great job and I really appreciate the service!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/05/2016 06:16 AM

Thank you Jerry and we really appreciate you as a customer. Thank you so much for the feedback.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
...
...
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/04/2016 03:21 PM

Thank you so much for your feedback and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super dealership!
everything as promised; car washed, cauppacino while I waited.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 08/03/2016 10:53 AM

Thank you so much for your kind words we really appreciate your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

KE
gravatar
Kenny E.
Cairo, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a pleasure to do business with Machens Hyundai!
Really appreciate your team!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/29/2016 08:24 AM

Thank you so much Kenny it is our pleasure. Thank you for your business and your feedback.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
They took great care to make sure my car was ready to go on a long-drive vacation.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/27/2016 05:40 AM

Thank you so much for your kind words and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ms
Excellent
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/26/2016 05:49 AM

Thank you we appreciate the great review and your business. Thank you

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

CH
gravatar
Clydia H.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice /friendly people. Nice/clean facility. Have NEVER had a poor experience here in past 15 plus years.
Yes
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/26/2016 05:48 AM

Thank you so much Clydia for your loyalty and for your kind words. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

SS
gravatar
Shirley S.
Smithton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
They have friendly, fast customer service and do as they promise.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/23/2016 07:47 AM

Thank you so much Shirley it's always a pleasure. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

CH
gravatar
Co H.
Jefferson City, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Excellent service
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/22/2016 07:20 AM

Thank you so much Mrs. Hackney it is always a pleasure seeing you and Terry.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JM
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service as always.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/22/2016 06:17 AM

And as always it's a pleasure Jack thank you so much.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

AC
gravatar
Anne C.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous amd quick!
They always do such a great job. Are always timely even when I am not! And SUPER nice.!!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/20/2016 06:40 AM

This is great to hear Anne thank you for this, I love to hear that my team is doing a great job. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

VG
gravatar
Vitaly G.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service experience
I brought my Accent 2015 for a regular 7500-mile maintenance. Everything was done amazingly fast - I just had time to pick up a cup of coffee and the respond to two e-mails. Two coupons were accepted. It is the best experience on a regular maintenance I have ever had!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/15/2016 05:35 AM

Thank you Vitaly for your business and for your feedback.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

CB
gravatar
Charles B.
Rocheport, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Great!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/15/2016 05:34 AM

This is great to hear Charles thank you so much for your feedback and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JO
gravatar
Jennifer O.
Rocheport, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest
I was impressed with their honesty and the professional attitude they conveyed.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/12/2016 06:27 AM

Wow thank you Jennifer this is so great to hear, my team works hard so it's good hear that they are appreciated. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Got in and out quickly.
Fast, professional service. My oil change was completed very quickly. The Hyundai staff are always very professional.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/08/2016 05:52 AM

Thank you so much for your kind words and for your business, this is great to hear.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JJ
gravatar
John J.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service and very quick.
The car was serviced, cleaned inside/out in less than an hour.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/08/2016 05:51 AM

This is great to hear John thank you for taking your time to send this and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Moberly, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowledgable Technicians, Good Service
Machen's Hyundai has great service, knowledgeable technicians, and a comfortable waiting area.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/06/2016 12:10 PM

Thank you so much for your kind words and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

CM
gravatar
Cheryl M.
Auxvasse, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
Andrew was very courteous, knowledgeable, and professional.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/05/2016 02:10 PM

Hey thank you so much Cheryl I will make sure Andrew knows that he is doing a great job. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JV
gravatar
John V.
Columbia, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent service visit
Convenient and good service
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/05/2016 07:25 AM

It's alway a pleasure John, please let me know what we can improve on to earn that fifth star next time.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

EK
gravatar
Eileen K.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, thorough explanations and no pressure on other "needed work" suggestions.
I purchase a previous vehicle fro Machens Nissan and know I can trust Machens to do the work and never overcharge or run up costs.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 07/05/2016 07:23 AM

Thank you Eileen for your trust and kind words, it's always a pleasure.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.