BD

BRAD DEAN

St. Charles Hyundai

Overall Rating

4.7

(1492 reviews)

76

Reviews of BRAD DEAN

RW

Richard W.

Saint Charles, MO

2015 Hyundai Santa Fe S

07/28/2016

Service Type: Maintenance

Verified Customer

Category: Service

Pleas answer my question on why you used the wrong oil?

Need an answer on why you used the wrong oil?

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 08/02/2016 06:03 AM

Thanks for taking a few minutes to talk to Brad about which oil was used to do your oil change. Hyundai recommends both 5w20 or 5w30 in your vehicle.We use 5w30 for standard oil changes. We also have semi synthetic and full synthetic available in both 5w20 and 5w30 if you prefer to upgrade.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

RW

Robert W.

Saint Charles, MO

2011 Hyundai Sonata

07/28/2016

Service Type: Maintenance

Verified Customer

Category: Service

Great people and skills

Great except for initial comment

Recommended

Brad D. from St. Charles Hyundai responded on 08/01/2016 07:34 AM

thank you for the great 5 star review. i apologize about your mirrors being moved, they should not ever be touched while in for service, wont let it happen again!
we appreciate all your business, thank you!

Employees worked with

JA

Joel A.

Dardenne Prairie, MO

2012 HYUNDAI VELOSTER

07/27/2016

Verified Customer

Category: Service

2nd New Veloster in 4 years

In 2012 we purchased one of the first Velosters in St. Charles county from St. Charles Hyundai. After running the car over 85,000 miles, I was in for a routine oil change, and decided to leave with a brand new Veloster. These cars are wonderful. Jason was helpful, encouraging, and stayed after hours so I could finish paperwork and close the deal. My wife and I simply love these cars and have had a very positive experience with this dealership.

Recommended

Brad D. from St. Charles Hyundai responded on 08/01/2016 07:34 AM

thank you for the great 5 star review. glad to know we can always keep you happy with our service. hope to see you soon for the next scheduled maintenance on the new veloster!
thank you!

Employees worked with

JR

James R.

Saint Charles, MO

2013 Hyundai Sonata

07/26/2016

Service Type: Maintenance

Verified Customer

Category: Service

Very courteus and professional staff

See previous comment

Recommended

Brad D. from St. Charles Hyundai responded on 08/01/2016 07:33 AM

thank you for the great 5 star review. we appreciate all your business with us. hope to see you soon for next scheduled maintenance
thank you!

Employees worked with

RK

Richard K.

Saint Peters, MO

2015 Hyundai Santa Fe S

07/25/2016

Service Type: Maintenance

Verified Customer

Category: Service

LOF

Good job

Recommended

Brad D. from St. Charles Hyundai responded on 08/01/2016 07:33 AM

thank you for the great 5 star review. we apperciate all your business and look forward to your next visit.
thank you

Employees worked with

Verified Customer

Dardenne Prairie, MO

2011 Hyundai Santa Fe

07/25/2016

Service Type: Maintenance

Verified Customer

Category: Service

They are customer focused and friendly

I was very happy with the service I received. Brad was very helpful and courteous.

Recommended

Brad D. from St. Charles Hyundai responded on 08/01/2016 07:33 AM

thank you for the great 5 star review. glad we can keep you and your hyundai happy!
see you soon

Employees worked with

RD

Richard D.

Saint Louis, MO

2015 Hyundai Sonata

07/25/2016

Service Type: Repair

Verified Customer

Category: Service

oil change

Price was good. service was timely and lounge was comfortable.

Recommended

Brad D. from St. Charles Hyundai responded on 08/01/2016 07:33 AM

thank you for your recent visit with us. we appreciate all the business done with us. hope to see you soon for next scheduled maintenance.
thanks

Employees worked with

AP

Al P.

2015 Hyundai Genesis

07/23/2016

Service Type: Maintenance

Verified Customer

Category: Service

Title

Ggggvvgvgg

Recommended

Brad D. from St. Charles Hyundai responded on 08/03/2016 06:14 AM

Thank you for the recent visit with us, We've been trying to contact you about your service experience. Hope to see you soon for continued service on your Hyundai.
Thanks!

Employees worked with

DD

DAVID D.

2015 Hyundai Veloster

07/22/2016

Service Type: Maintenance

Verified Customer

Category: Service

Held for insurance payment

I was kept in parking lot after repair because they needed payment received from this insurance company. It would of been nice to have my contact info vertified for accurancy while I went on my way and continued to contact insurance company that repair done and needs paid.

Not Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 08/02/2016 06:17 AM

We appoligize for the delay while we worked to make arrangements for the repairs to your vehicle to be paid. If you have an issue like this in the future be sure to let us know ahead of time so we can have payment arranged before you arrive at the dealership. Thank you for your business!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

PB

Philip B.

O Fallon, MO

2012 Hyundai Elantra

07/22/2016

Service Type: Maintenance

Verified Customer

Category: Service

Service Experience

I've always received fast, courteous, comfortable, and professional service.

Recommended

Brad D. from St. Charles Hyundai responded on 08/01/2016 07:31 AM

thank you for the great 5 star review. glad we can always keep you happy and hope to see you soon for the next maintenance trip.
thank you!

Employees worked with

WR

Wille R.

Saint Charles, MO

2015 Hyundai Veloster

07/20/2016

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

Friendly and they care of the business end of things

Recommended

Brad D. from St. Charles Hyundai responded on 07/21/2016 02:44 PM

thank you for the positive 5 star review. glad we can always keep you and your hyundai happy. we look forward to the next visit.
thank you.

Employees worked with

MA

MARTY A.

2013 Hyundai Accent

07/20/2016

Service Type: Maintenance

Verified Customer

Category: Service

great dealership in order to purchase either a new , or used vehicle, and excellent service .

i really enjoy going to hyundai, and having my 2013 hyundai accent serviced , and also to meet with everyone that i know there, " the friendship , and the respect , and the service that they provide at hyundai , is outstanding . " i could not be any more pleased than i am.

Recommended

Brad D. from St. Charles Hyundai responded on 07/21/2016 06:00 AM

thank you for the great 5 star review, glad we can always keep you happy and keep your hyundai in great shape!
thank you, see you soon!

Employees worked with

JS

JACQUELINE S.

2015 Hyundai Sonata

07/18/2016

Service Type: Maintenance

Verified Customer

Category: Service

Great experience

Needed a routine synthetic oil change and tire rotation on my daughter's new Sonata Turbo. No appointment needed and the tech got right to work when I arrived. I signed into my work computer in the break room thinking it would take longer, but they were finished within 30 to 35 minutes. They were very fast, thorough, efficient, friendly and even gave me a $10 coupon to apply towards the service. I love the hassle free environment... big fan.

Recommended

Brad D. from St. Charles Hyundai responded on 07/20/2016 11:01 AM

thank you for the great 5 star review, hope we can always be the dealer to take care of your Hyundai. thank you!

Employees worked with

FS

Frieda S.

Saint Peters, MO

2014 Hyundai Tucson

07/18/2016

Service Type: Maintenance

Verified Customer

Category: Service

All the employees I have dealt with are always very pleasant and helpful.

All repairs and recommended maintenance are fully explained.

Recommended

Brad D. from St. Charles Hyundai responded on 07/20/2016 11:01 AM

thank you for the positive 5 star review. we appreciate all the business done with our dealer ship.

Employees worked with

WD

WILLIAM D.

2016 Hyundai Sonata

07/13/2016

Service Type: Repair

Verified Customer

Category: Service

Explained in previous comments

Also I don't have an option that I may or may not return to the dealership or that I may or may not recommend this dealership.

Recommended

JAY B B., Service Manager from St. Charles Hyundai responded on 07/13/2016 03:12 PM

Even though we exhausted every resource avaialble to expedite the delivery, We truly apologize for the long wait to acquire the part to repair your sunroof. Also for moving your seat to perform that repair.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Employees worked with

BW

Byron W.

Florissant, MO

2012 Hyundai Sonata

07/13/2016

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai Mechanics are very trained to get it right the first time

The staff and the mechanics treat you like family, they want to get it right the first time

Recommended

Brad D. from St. Charles Hyundai responded on 07/15/2016 11:38 AM

thank you for the positive 5 star review. glad we can always keep your vehicle in good shape and keep you happy. we look forward to your next visit.
thank you

Employees worked with

JS

James S.

Saint Peters, MO

2009 Hyundai Elantra

07/12/2016

Service Type: Maintenance

Verified Customer

Category: Service

very thorough in completing needed work

appreciate multi-point inspection to detect or possibly prevent problems

Recommended

Brad D. from St. Charles Hyundai responded on 07/13/2016 03:13 PM

thank you for the positive review. we look forward to your next visit.
thank you

Employees worked with

KG

Kenneth G.

O Fallon, MO

2014 Hyundai Tucson

07/12/2016

Service Type: Maintenance

Verified Customer

Category: Service

Consistent quality work

Excellent service each time. Prices that are affordable. I would return had I not leased a new car front a sister Nissan dealer across the parking lot.

Recommended

Brad D. from St. Charles Hyundai responded on 07/13/2016 03:13 PM

thank you for the positive 5 star review. we appreciate your business with both our dealerships.
thank you

Employees worked with

RC

Ramona C.

Saint Louis, MO

2013 Hyundai Sonata

07/11/2016

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

Great staff and great work.

Recommended

Brad D. from St. Charles Hyundai responded on 07/13/2016 03:13 PM

thank you for the positive 5 star review. we appreciate all your business.
thank you

Employees worked with

EH

Edward H.

Florissant, MO

2009 Hyundai Santa Fe

07/09/2016

Service Type: Maintenance

Verified Customer

Category: Service

Service experience.

A friendly experience.

Recommended

Brad D. from St. Charles Hyundai responded on 07/12/2016 06:26 AM

thank you for the positive 5 star review. we appreciate all your business with us.
thank you

Employees worked with

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