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SureCritic / Hyundai Dealer / AutoNation Hyundai Mall of Georgia / BENIEL PETIT
BP

BENIEL PETIT

AutoNation Hyundai Mall of Georgia
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(108 reviews)
59

Reviews of BENIEL PETIT

RM
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Rebecca M.
Dacula, GA
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I feel like I get well taken care of and and I don't feel like I am being scammed.
Great Service with knowledgeable, friendly people.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/08/2020 08:49 AM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
Verified Customer
Suwanee, GA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ben Rocks!
Great service all around! Ben is great to work with. They were all a breath of fresh air after a bad experience with a different dealership.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/08/2020 08:24 AM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
Verified Customer
Lawrenceville, GA
2015 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Bad service.
Making up things that where wrong with my car.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/04/2020 05:18 AM

Thank you for taking the time to do our survey and giving us your feedback. I will have a representative from Auto Nation Hyundai reach out to you to see how we can better serve you.

Employees worked with
BP
BENIEL PETIT
JY
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Jerrel Y.
Dacula, GA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service
Customer service my technician did a great job very friendly Explained every thing to me that I could need done.Then came back and explained what I needed done .Great communication. The service was very timely Great customer service
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/03/2020 05:40 AM

Thank you so much for your feed back. I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 

Employees worked with
BP
BENIEL PETIT
Verified Customer
Snellville, GA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Only Reason is because of the Consultant that I helped me.
The only reason I gave 5 stars is because of the Consultant that helped me. The Consultant was friendly, listened and more importantly immediately understood that I wasn't someone who didn't know that I wasn't required to get every "required" service done if It wasn't a requirement in the Hyundai warranty booklet.

Now to the actual service: I paid to have my tires rotated and the tires that was on the front when I arrive are still on the front. I asked about why apple car play stopped working as far as me being able to play & control Pandora though the radio, now I have to spend $100 to update my Navigation system which now doesn't work after reinstalling the Apple Car play.

Really, dealerships should learn to do a better job of being honest about the "required services" and then tell customers what they recommend because someone like me, might just get them done and not feel like all they care about is making money off me. MY last care had 285K miles and still running well until someone rear ended me, so I believe in having my car maintenance done; just not by people who just want to make a sale at my expense.

Thank you Auto Nation for the great Consultant so you can thank him for the review since I understand it is either a positive or negative reflection on him.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/02/2020 04:47 AM

Thank you for your feedback on your service and Ben. I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
KS
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Karla S.
Lawrenceville, GA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
friendly team!
Friendly team, nice waiting area, and service that takes the time they say it will take. Service tech was very informative about my vehicle and takes a proactive approach to maintenance.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/02/2020 04:44 AM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
Verified Customer
Lawrenceville, GA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Good prices. Well prepared professional staff. Transparent service and honest repair suggestions.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/29/2020 04:45 AM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
JT
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Joseph T.
Oakwood, GA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Autonation Hyundai service department
Friendly, courteous service. Shuttle available to anywhere within 10 miles for drop off and pickup at a designated time, makes the wait for the service to be completed, easy.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/29/2020 04:46 AM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
Verified Customer
Flowery Branch, GA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Pleasant experience
The staff are courteous and friendly. The service writers let you know if something on your vehicle needs attention - whether soon or in the future. And the service is thorough and quick. They have done a great job for me every single time.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/28/2020 05:44 AM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 
 

Employees worked with
BP
BENIEL PETIT
JM
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John M.
Braselton, GA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
Great experience and care of me as a customer.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/28/2020 05:50 AM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 
 

Employees worked with
BP
BENIEL PETIT
WA
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William A.
Gainesville, GA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ben
Ben
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/26/2020 05:56 AM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 

Survey Results

Employees worked with
BP
BENIEL PETIT
LB
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Lisa B.
Buford, GA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department
The service department is fantastic!!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/26/2020 05:56 AM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 

Survey Results

Employees worked with
BP
BENIEL PETIT
MC
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Menorca C.
Buford, GA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fair and reasonable experience
Dustin, Benny and Mike handled my oil change, tire repair, and rotation in an expeditious manner. I was pleased with the professionalism.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/25/2020 05:31 AM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
TG
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Tamalyn G.
Lawrenceville, GA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courteous and informative
I bought my SUV from hyundai Auto nation, I return there for all my services, I have never felt over charged and my services are always explained before provided with an estimated cost. The staff is friendly
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/22/2020 04:07 PM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 

Employees worked with
BP
BENIEL PETIT
Verified Customer
Duluth, GA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Eloy is the man!
Eloy took great care of me when I had an issue with my car. He’s all about making things right!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/19/2020 11:50 AM

I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 

Employees worked with
BP
BENIEL PETIT
Verified Customer
Dacula, GA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The personnel makes the place great
Very friendly and helpful. Did a good job checking out my car. I called for appointment
And got it the same day. That was wonderful
Because I put more miles on car over the weekend than had expected to. Thanks for your helpfulness.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/13/2020 05:02 AM

Thank you for your awesome feedback. I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 

Employees worked with
BP
BENIEL PETIT
RS
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Russ S.
Hoschton, GA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hi
Hi
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/10/2020 05:04 AM

I would like to thank you for filling out the survey and awarding us 4 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 

Employees worked with
BP
BENIEL PETIT
RS
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Rebecca S.
Suwanee, GA
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
!
This is a stupid sSurvey if I don’t want to make a comment I shouldn’t have to
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/07/2020 04:15 AM

Thank you for your feedback. I will be reaching out to you to make sure you get that windshield washer fluid.I would like to thank you for filling out the survey and awarding us 4 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

 

Employees worked with
BP
BENIEL PETIT
LP
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Lawrence P.
Buford, GA
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Work!
They took care of our situation quickly
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/06/2020 05:37 AM

Thank you for your feedback. I will be reaching out to you to make sure you get that windshield washer fluid.I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
AH
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Alvin H.
Lawrenceville, GA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service and maintenance
Excellent service all around.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 02/04/2020 04:13 PM

Thank you for your feedback. I will be reaching out to you to make sure you get that windshield washer fluid.I would like to thank you for filling out the survey and awarding us 5 stars I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
BP
BENIEL PETIT
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