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SureCritic / Hyundai Dealer / Eckert Hyundai / BILLY POPE
BP

BILLY POPE

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(298 reviews)
81

Reviews of BILLY POPE

CF
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Cara F.
Denton, TX
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional
This is my 3rd Hyundai in 20+ years. The service is great and so are the personnel.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/27/2020 05:18 AM

Thank you for the 5 star review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
CD
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Charles D.
Denton, TX
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Mgr.would not return my call.
I had trouble with rebate on financing. H ad radio repaired onc. E still not working right. Have had the a/c worked on twice and latest the transmission replaced. Never had this much trouble with a new car.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/25/2020 01:05 PM

Mr Donley, 

I will look into your concerns, I am the Manager and i apologize i didn't get any message from you. I will also look into this as well.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JC
JAIME CHEVEZ
JT
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Jeffery T.
Denton, TX
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Making things right
You stayed on top of my previous complaint and responded by keeping me updated and finally delivered quality service repair.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/24/2020 06:27 AM

Thank you, for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
GC
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Gerald C.
TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall of Sonatas
Quick to replace motor, no out of pocket cost and delivered on time by friendly staff people.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2020 07:57 AM

Thank you Mr. Clay

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
JI
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Jackie I.
Sanger, TX
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Fast friendly service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/22/2020 07:56 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
JS
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Jon S.
Flower Mound, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place to do business
Eckhert treats you like family and they really do care about you
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/15/2020 02:35 PM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Lake Dallas, TX
2011 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
It was ok
Could have been better
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/08/2020 05:59 AM

 I apologize you had a less than favorable visit with the service department, 
 Please let me know what we could have done better on your last visit.
In the Manufactures Purview anything less than a 5-star rating is a failing grade for the dealer, please let me know how we could earn such a grade. Please call when you get a chance.

 

Don Wheeler
Fixed Operation Manager
940-243-6208

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
I always use the Hyundai dealership for my maintenance and service issues. Friends go to individuals and get bad advice, nonstandard parts and poor service. I have always been pleased with Eckert Hyundai's service department in all areas!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/28/2020 07:11 AM

Thank you so much for the kind comments.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
WN
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Wil N.
Flower Mound, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SERVICE
They always answer are questions and go above and beyond to make sure our cars are taken care of.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/28/2020 07:08 AM

Mr. Nesmith, we think you are great people as well.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
Verified Customer
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
**a+**
Best brand and best dealership!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/27/2020 02:45 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RP
ROBIN PETERSON
DB
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Darrin B.
North Richland Hills, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Eckert Hyundai Service
I always deal with Jake. He has always given me outstanding service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/25/2020 03:38 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
RR
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Robert R.
Corinth, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
We are always treated like family
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/25/2020 12:49 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Krum, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best car and best service
Eckert Hyundai has Excellent after market service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/20/2020 12:59 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DS
DAVID SHIPLETT
EH
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Elizabeth H.
Lewisville, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Eckert Huyndae has been our dealership for many years.
Family oriented, thorough, and clean. Friendly staff with very good follow through. It's service after the sale that matters.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/20/2020 12:27 PM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Lewisville, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Satisfaction
The people go above and beyond.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/11/2020 09:45 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Denton, TX
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and excellent service
Quick and excellent service. Will definitely be back for whatever I need next.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/31/2020 03:50 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
KP
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Keli P.
Lake Dallas, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I loved Eckert Hyundai!
They are always so nice and helpful! I love that they are a small dealership so I don't feel like they're always trying to sell me something. They are the best!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/31/2020 03:35 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
Verified Customer
Coppell, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine maintenance
As always, Eckert service completed the work on my vehicle in a timely and more than satisfactory manner.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/28/2020 11:02 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
SW
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Sandra W.
Denton, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
The service writer was very considerate and helped us save money on the service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/27/2020 10:37 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
DH
DYLAN HULME
DM
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Darrel M.
Denton, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another great job well done
Always get great service from this dealership from a great crew
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/24/2020 11:51 AM

Darrel, Thank you for your buisness sir. It was very nice speaking to you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
BP
BILLY POPE
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