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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / CHERYL BUCK
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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

RK
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Richard K.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Latest maintenance visit
See written statement for more details
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/03/2019 11:45 AM


 Thank you for sharing your service experience with us and candid feedback. We agree, we are still growing and are working on areas that are going to be needing attention. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
AG
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Art G.
St. Augustine, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service person
Ms C Buck very knowledgeable person,on all aspects of car service
Treats you like a person she would want for a friend
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/01/2019 11:39 AM


 We appreciate you taking the time to share your service experience with us and your loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
ST
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Sharon T.
Melrose, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service
I drive several miles to St. Augustine Hyundai for my oil changes. I bought my car from here and their customer service is excellent. Very friendly staff. Recommend service when it's needed. It's really worth the drive for me.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/08/2019 05:58 AM


 We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
DZ
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Dennis Z.
Saint Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Consistent excellence
Warranty repair ... at 56,000 miles! Quick, efficient and professional. Need I say more?
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2019 02:10 PM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Ponte Vedra Beach, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai St. AUGUSTINE
Excellent and thorough...
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/27/2019 02:26 PM

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
WS
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William S.
Ponte Vedra Beach, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courteous professional efficient and timely service.
Courteous arrival greeting. Service advisors extremely helpful.. Service performed in a timely and efficient manor. Never had a problem with the service performed at this dealership
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/25/2019 05:55 AM

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
GR
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Glenn R.
Elkton, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
GREAT WORK
SUPER
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/20/2019 05:32 AM

Thank you for sharing your customer service experience 
with us and for the 5 star rating 
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
LC
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Lewis C.
Palm Coast, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Tech Stop
Received letter for technical upgrade. Made a telephone call, made an apptmt. Arrived early, car was checked in, within 30 min. time upgrade was complete, car was washed and I received paper work for completion and a full checkup of auto with what should be done at the next service.Doesn't get better then that.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/15/2019 06:05 AM


 We appreciate you taking the time to share your service experience with us and your kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
LG
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Lawrence G.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Friendly, knowledgeable personnel. Very fast and efficient service. Was only there about and hour for service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/11/2019 02:48 PM


 Thank you for sharing your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
TP
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Thomas P.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Easy to deal with and does Quality work
I booked my appt on line and the service people treated me well.
easy in. easy out.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/31/2019 10:55 AM


 We thank you for taking the time to share your service experience with us and the 5 star rating. Happy to hear you utilized the on line reservation system.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Saint Johns, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
fast service
everything was excellent
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/31/2019 05:51 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SS
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Sandra S.
Elkton, FL
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sandy
Great friendly service and delicious chocolate cookies.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/30/2019 11:58 AM


 Thank you for taking the time to share your service experience with us. We agree, the freshly baked cookies are a delicious treat.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Palm Coast, FL
2013 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Nice people...expensive labor/costs.
Thanks
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/28/2019 05:53 AM


 Thank you for taking the time to share your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
WM
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Warren M.
Palm Coast, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
friendly service
I was pleased with the service we received at the dealer. Cheryl Buck is the best.Inge Mayer
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/25/2019 05:38 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
DY
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Dan Y.
Ponte Vedra Beach, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service
As normal things went well in service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/24/2019 02:49 PM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
BW
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Boyd W.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A+
Have had our Hyundai serviced here since 2015 when we bought it. Always have had good service and everyone is pleasant.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/11/2019 02:49 PM

Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Ponte Vedra Beach, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2018 Elantra
Really good experience!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/07/2019 05:37 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
SM
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Susan M.
Woodstock, GA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Love Hyundai of SA
Great place to buy a car and service your car. Friendly, knowledgeable people.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2019 11:35 AM


 We appreciate you taking the time to share your experiences with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
JT
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Jerry T.
Saint Augustine, FL
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
Customer service and repair team are very thorough and the service is quick; the staff are all very courteous and Cheryl Buck is excellent to work with.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/31/2018 09:41 AM


 Thank you for taking the time to share your service experience with us. Cheryl is a tremendous asset to our service team.
  Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Palm Coast, FL
2015 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2018
verified customer Verified Customer
Category: Service
Importance of customer satisfaction!
I had service done to my car and the wait was significantly longer than I expected. I was frustrated and could not understand why it was taking so long. When I complained the Service Manager Cheryl came out to explain the length of time that it takes to do the work. When she realized that it was never conveyed to me about a diagnostic update being performed; she understood my frustration. After her sincere apology; she went one step further to make amends and did not charge me for the service that I originally brought the car in for. I think that was above and beyond and I will definitely return to Hyundai of St Augustine again.
Recommended
Employees worked with
CB
CHERYL BUCK
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