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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

JL
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John L.
Highland, UT
2018 Hyundai Sonata Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Work was done to my expectation and quickly. Treated very well.
Recommended
BRIDGER H. from Murdock Hyundai Lindon responded on 03/06/2021 11:19 AM

Thank you for your feedback. We consider anything less than 5 star service a failure at Murdock Hyundai. Please allow my Assistant Manager to contact you to learn more about how we can improve for your next experience. Thank you for your feedback.

Shawn Miller, Service Manager

CAEL C. from Murdock Hyundai Lindon responded on 03/13/2021 06:13 AM

Thanks for speaking with me John, I sent that rescore over to your email. Let me know if you have any questions. -Cael

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Service was completed quickly. Service personnel were professional and friendly.
Recommended
KARI M. from Murdock Hyundai Lindon responded on 03/03/2021 08:02 AM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager
Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Panguitch, UT
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The best.
I love very much
Recommended
KARI M. from Murdock Hyundai Lindon responded on 03/03/2021 08:04 AM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Alpine, UT
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast service
Very quick service and cares about the vehicle and the owner.
Recommended
KARI M. from Murdock Hyundai Lindon responded on 02/12/2021 06:27 AM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CS
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Cameron S.
Pleasant Grove, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome service
I had a good time this time at the Hyundai facility. The people were really responsive, and the service was fast and exceptional. I would return more if I were able to afford it since I am a college student, but I would love to eventually buy a vehicle from here when I start my career.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 02/02/2021 06:33 PM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DD
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Donna D.
Provo, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional and Efficient
Very pleased with the service! They take care of their customers throughout and not just when selling the cars.
Recommended
BRIDGER H. from Murdock Hyundai Lindon responded on 01/26/2021 05:20 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
EJ
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Elizabeth J.
Saratoga Springs, UT
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Palisade 2021
I loved working with Diane. Even the other workers there were great and helped make everything run smoothly. Even my kids were taken care of when we had to come back.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 12/15/2020 04:29 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fantastic Service
Murdock Hyundai Service is great. Excellent, attentive staff and professional service!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/24/2020 07:51 PM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service team
Cael got our car in and out while we waited. Thank you
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/24/2020 11:32 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DP
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Derek P.
Orem, UT
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people
Always friendly and helpful!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/24/2020 11:32 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Fast, efficient and professionally courteous. Definitely recommend.
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/20/2020 04:48 PM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
ES
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Emily S.
Mapleton, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing
I love coming to Murdock Hyundai, I know everything I go in I will be treated so well! Cael was awesome and very knowledgeable ! 10/10 recommend them to everyone!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/20/2020 04:53 PM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Eagle Mountain, UT
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
BEST. SERVICE. EVER.
I just love the Murdock Hyundai team. They are ALWAYS so helpful, friendly, courteous, kind, and cheerful. Basically if a company was an Eagle Scout, it would be Murdock Hyundai. Thank you to everyone there for making everything so awesome!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 11/09/2020 10:55 AM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Spanish Fork, UT
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very nice
Good and kind
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/20/2020 03:20 PM

I'm glad you had a good experience last time you came in! We are always anxious to give you the very best service. Thank you for your feedback, we look forward to serving you again soon!

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JO
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Jones O.
Provo, UT
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Muy buen servicio
Son muy amables y solucionan todas las cosas que puedan y tienen mucho valor agregado por cada servicio, prefiero hacer el servicio con ellos que hacerlo en otro lado que supuestamente es más económico pero no incluye lavado, rotar llantas y verificar los líquidos
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 10/20/2020 03:23 PM

¡Gracias por sus amables palabras sobre nuestro departamento de servicio! Esperamos poder ayudarlo nuevamente pronto.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Cedar Hills, UT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
The service rider, Cael, is always so helpful and I always get great service here.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 09/11/2020 08:11 AM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Eagle Mountain, UT
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I received great service and they have friendly staff
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 09/08/2020 12:34 PM

Thank you for your feedback! I'm glad you were happy with your last experience with us. We are always making sure we provide only the best service for every customer that comes in. We look forward to serving you again in the future for all of your car service needs.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
GJ
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Gail J.
Herriman, UT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Great fast and friendly service
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 08/20/2020 08:28 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CC
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Cael C.
Orem, UT
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
I love taking my cars here to get serviced, great service at a awesome price!
Recommended
SERVICE C. from Murdock Hyundai Lindon responded on 08/14/2020 06:42 AM

Thanks for the terrific review. We do our best each day to make every guest's visit a 5 Star experience. We appreciate your business and value your trust in us.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
FO
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Fatafehi O.
Provo, UT
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
I hope for my vehicle to run better
I’ll see after the second time if it will solve the problem in my vehicle.
Recommended
SHAUNA D. from Murdock Hyundai Lindon responded on 07/17/2020 11:17 AM

Dear Guest,

I am very sorry to hear about your previous experience. We try our best to get your vehicle fixed and back on the road the first time. Please allow myself or one of my assistant managers to contact you and see how we can make things right. Thank you for your feedback.

Shawn Miller, Service Manager

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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