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SureCritic / Hyundai Dealer / St. Charles Hyundai / CHRISTOPHER LIPE
CL

CHRISTOPHER LIPE

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(43 reviews)
49

Reviews of CHRISTOPHER LIPE

JC
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Josh C.
Saint Peters, MO
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customerVerified Customer
10
Category: Service
Great Service
I brought my vehicle in for a quick service. The technicians were able to identify the cause and correct all the issues. Their personnel were friendly and helpful as well as accommodating. My car feels brand new again and I'm completely happy with their work.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2021
Service Type: Maintenance
10
Category: Service
Friendly
The workers in the service department were very friendly and helpful throughout the vehicle service appointment. I even took advantage of my wait to window shop my potential next purchase. Great brand and great facility
CHRISTOPHER L. from St. Charles Hyundai responded on 09/29/2021 05:15 PM

THANK`S FOR TALKING WITH ME. WE VALUE YOUR TIME AND BUSINESS

Employees worked with
CL
CHRISTOPHER LIPE
DH
DAN HANSEN
Verified Customer
Swansea, IL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customerVerified Customer
Category: Service
Great Team!!!
Great team!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2021
Service Type: Repair
Category: Service
Great Team!!!
Great team effort on Sat 4/10. There was less staff there for services, but the team did a great job of filling in for the gaps that wasn't there. I commend the 2 Check In & Out staff members (not sure his/her name) & Brad the mechanic who primarily takes care of all my work done on my vehicle. I hope management knows how awesome of a team you have working for you.
Recommended
JOSHUA H. from St. Charles Hyundai responded on 04/14/2021 10:19 AM

Thank you for taking the time on the phone today and understanding that we were short staffed and we are working on that. We look forward to all of your future business with us.  Thank you again for rescoring the survey for me because this is my personal report card.

thanks
Chris Lipe
Service advisor 
(636)278-9139

Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
CH
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Catherine H.
Saint Peters, MO
2010 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SERVICE ON CAR
THE ALTERNATOR ON OUR HYUNDAI WENT OUT AFTER 9 YEARS AND 48,000 MILES. WE CALLED AND IMMEDIATELY GOT AN APPOINTMENT O FIX IT THE NEXT DAY. THE SERVICE WAS COMPLETED ON TIME, THE STAFF WAS COURTEOUS AND THE REPAIR COST WAS REASONABLE.

JOHN H.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
LW
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Lisa W.
Lake Saint Louis, MO
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
verified customerVerified Customer
Category: Service
My last service was handled very professionally.
People in the service department do an excellent job. Our last service appointment was handled very well. We will continue to buy Hyundai cars as needed from St Charles Hyundai and always have them serviced at St Charles Hyundai. Good staff.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/23/2020
Service Type: Maintenance
Category: Service
Turn Bad Situation Into A Good Experience
Car was not ready when promised, but gentleman handling my check in made it good.
Recommended
Ed T. from St. Charles Hyundai responded on 12/29/2020 02:07 PM

Ms. Wattle,
Thank you for allowing us to work with you and resolve your concern. Your input is greatly appreciated and considered when making changes in our operating procedures. Your 100% satisfaction is always our #1 goal. Please reach out to us if you ever have any concerns with your service visits.
Thank you again.
Respectfully,
Ed Troutman 
Fixed Operations Director 
St. Charles Auto Group

Employees worked with
CL
CHRISTOPHER LIPE
Verified Customer
Lake Saint Louis, MO
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
10
Category: Service
Excellent assistance with problems
I had a nice call today in reference to things I needed done with my car. A situation with a small dent in the door of my car that was overlooked will be taken care of next week. The person who called was very accommodating and made sure everything was understood and will be taken care of in a timely manner. I appreciate Hyundai following up on these problems and making me feel like an important customer.
Employees worked with
CL
CHRISTOPHER LIPE
KD
KYLE E DAVIS
KW
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Kevin W.
Fenton, MO
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
10
Category: Service
Service Taking a Turn for better.
Received email from the Service Manager, Josh Higginbotham and then he called me back and we discussed the problems in 2021. I understand his situation, he is new and it seems like he has or trying to resolve the problems in the service department. If this does result in better customer satisfaction, then I will stay with St, Charles Hyundai, as I really like the rest of the sections.
Employees worked with
CL
CHRISTOPHER LIPE
TB
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Tammy B.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Customer service
I receive excellent service every time I have my car serviced. The technician always gives a through run down of services needed.
Employees worked with
CL
CHRISTOPHER LIPE
FE
FRANK ELLIS
HC
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Harley C.
Saint Charles, MO
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Performed my needed service on time with my appointment and service was quickly performed. Waiting room was comfortable and clean as were their restrooms.
Employees worked with
CL
CHRISTOPHER LIPE
JC
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Josh C.
Saint Peters, MO
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customerVerified Customer
10
Category: Service
Great Service
I brought my vehicle in for a quick service. The technicians were able to identify the cause and correct all the issues. Their personnel were friendly and helpful as well as accommodating. My car feels brand new again and I'm completely happy with their work.
Employees worked with
CL
CHRISTOPHER LIPE
DH
DAN HANSEN
DW
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Douglas W.
Saint Peters, MO
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai
Service is exceptional.
They were short handed on the date scheduled, causing lengthy delay for pick up.
This is the only time I have experienced this situation.
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
PR
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Patricia R.
Saint Charles, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place to take your car.
The personal & the quality of work.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
FE
FRANK ELLIS
KS
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Kenneth S.
Godfrey, IL
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai service facility
everything was great.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JH
JORDAN E HARTMAN
AJ
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Andrew J.
Saint Peters, MO
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
I Love Hyundai
This is my first Hyundai and I have no idea why I have waited so long. This car is the BMW’S of cars
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JH
JORDAN E HARTMAN
BO
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Brian O.
O Fallon, MO
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Super
Chris expertly diagnosed the problem with my wife’s car and got it fixed. Was not an easy problem to remedy or diagnose.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JM
JOHN MEYER
BT
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Briana T.
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and friendly
They are always very helpful, fast, and friendly!
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
JM
JOHN MEYER
Verified Customer
Saint Charles, MO
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
verified customerVerified Customer
Category: Service
update review
Thanks for follow up
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
DH
DUSTIN A HELLER
Verified Customer
Saint Peters, MO
2002 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customerVerified Customer
Category: Service
Car kept over-nite
Car was kept over-nite but I wasn't told parts would be ordered for my brakes. I was quoted a price of $780.00 to fix the problem and I said ok. When I picked the car up the next day the bill ended up being $495.81 and when asked about the difference in price the service associate just shrugged his shoulders. Then upon returning to my car I discovered the driver floor mat had grease from the shop on it. The service department attempted to clean it but was unsuccessful. The Hyundai Manager offered a discount on my next service and offered to take the car in again to clean the mat. I didn't want to take my car in again and said " no thanks".

To make a long story short everything turned out ok and I would take my car in again.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
TL
TRAVIS J LONG
JR
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John R.
O Fallon, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service staff!
I have always rated the service I get from St Charles Hyundai 5 stars. All maintenance on both my Hyundai's have only been performed at the St Charles dealership. The two main guys that stand out are Brad Dean and Tyler Rodriguez. I am sure the rest of the staff are great also, but most of my interactions have been with Tyler and Brad. Both are very professional and will go out of there way to help.
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
RZ
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Raymond Z.
St. Louis, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
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Recommended
Employees worked with
CL
CHRISTOPHER LIPE
Verified Customer
Swansea, IL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021
verified customerVerified Customer
Category: Service
Great Team!!!
Great team!
Recommended
Employees worked with
CL
CHRISTOPHER LIPE
BT
BRAD THOMASON
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