DF

DWAYNE FORRESTER

Pohanka Hyundai

Overall Rating

4.6

(311 reviews)

46

Reviews of DWAYNE FORRESTER

Verified Customer

Hyattsville, MD

2010 Hyundai Sonata

03/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

Every time I go to Pohanka Hyundai, they always deliver great customer service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/05/2019 03:00 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

02/28/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great job Sean

Thanks again Sean.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/01/2019 04:15 AM

Thank you for your review. Sean truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Fort Washington, MD

2017 Hyundai Elantra

02/28/2019

Service Type: Maintenance

Verified Customer

Category: Service

Sean is WONDERFUL

As usual, Sean took great care of my car. There’s nowhere else I’d ever go and no one I trust more with my Hyundai!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/28/2019 03:30 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Suitland, MD

2013 Hyundai Genesis

02/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

7 day/wk Service + Metro Shuttle til 7pm

Go to Sean (service manager). Courteous, professional, and unlike most service representatives, will tell you the truth. If you have a Hyundai there's no better dealership to get your service done at.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/22/2019 02:54 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

KB

Kianna B.

Charlotte, NC

2017 Hyundai Elantra

02/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

5 star satisfaction

Mr bivins was amazing. Took care of me 100% throughout the entire process.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 05:18 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

SJ

Sheila J.

Fort Washington, MD

2016 Hyundai Elantra

02/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

My visit

It's always nice and comfortable. My service rep is very nice and always professional.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/05/2019 11:40 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

RD

Richard D.

Washington, DC

2015 Hyundai Equus

02/04/2019

Service Type: Repair

Verified Customer

Category: Service

Fast & Professional

The consistency and first class treatment keep me and my 2015 Equus happy

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/08/2019 06:01 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Upper Marlboro, MD

2013 Hyundai Sonata

01/30/2019

Service Type: Repair

Verified Customer

Category: Service

Communication

I happened to get Demetri on the phone. I told him my car had been sitting for a while and would be towed. Also, that I was unable to accompany it. We discussed the things I thought were needed, including tires which I planned to buy elsewhere. When he called with the estimate, the cost for the tires were reasonable that I decided to do all at the dealership. I would like to believe that our patience in communicating and understanding made their offer acceptable to me.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2019 08:47 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

CB

Charles B.

Woodbridge, VA

2007 Hyundai Sonata

01/23/2019

Service Type: Maintenance

Verified Customer

Category: Service

This is the place to bring your vehicle...

Wonderful service! Professional staff! Exceptional service experience! What more can I say? ?!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2019 02:23 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

GB

George B.

Brandywine, MD

2011 Hyundai Genesis

01/12/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great service.

Did walk in service. Fixed my problem. Got me in and out in great time.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/14/2019 05:42 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Upper Marlboro, MD

2009 Hyundai Santa Fe

01/06/2019

Service Type: Maintenance

Verified Customer

Category: Service

Repair

Service was efficient and reasonable, this time.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/08/2019 03:23 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

MR

Michael R.

Washington, DC

2014 Hyundai Sonata

01/03/2019

Service Type: Repair

Verified Customer

Category: Service

Car

Goog

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/04/2019 02:00 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

TD

Thomas D.

Bowie, MD

2015 Hyundai Sonata Hyb

01/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Great Job Guys-

Once again Dimitri and the service department Paul Hawken did a fantastic job Servicing my vehicle. Thanks for your help in your expert advice

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2019 03:28 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

LW

Larry W.

Waldorf, MD

2015 Hyundai Sonata

12/31/2018

Service Type: Repair

Verified Customer

Category: Service

Vehicle Service

This occasion was better than the last so I remain optimistic. The Service Advisor explained the charges so there was no surprise when the work was completed. Numerous texts were sent to my phone with constant status updates so overall my experience during this visit was good.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2019 02:21 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

SV

Stuart V.

Upper Marlboro, MD

2016 Hyundai Equus

12/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

John Gardner is my service advisor and he's always upfront and honest about what's going on with my vehicles. He also gives me different options on the best way to take care of any problems I may be having. I highly recommend him and Pohanka Hyundai for your servicing needs.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/28/2018 02:20 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

CP

Claro P.

Clinton, MD

2011 Hyundai Sonata Hyb

12/19/2018

Service Type: Repair

Verified Customer

Category: Service

Very satisfied customer service

The technician "Sean" was very attentive to my needs and his actions shows positive attitude towards customer satisfaction.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/20/2018 03:05 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

KR

Kevin R.

Hyattsville, MD

2015 Hyundai Santa Fe

12/12/2018

Service Type: Repair

Verified Customer

Category: Service

Convenient location.

Location is convenient, waiting area is great. Very clean location

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/13/2018 03:16 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Upper Marlboro, MD

2015 Hyundai Elantra

12/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Excellent customer service. The wait for the vehicle was just as they indicated it would be.

Excellent customer service. The wait for the vehicle was just as they indicated it would be.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/11/2018 03:29 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

AJ

Ashley J.

Temple Hills, MD

2013 Hyundai Elantra

11/30/2018

Service Type: Maintenance

Verified Customer

Category: Service

2013 Hyundai Elantra GLS has issues that Hyundai says they dont know how to fix or what the problem is!

2013 Hyundai Elantra not a good car. Nobody can tell me whats wrong with the car nor can they fix it

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/03/2018 10:01 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/04/2018 02:57 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

EA

Erica A.

Greenville, SC

2017 Hyundai Tucson

11/27/2018

Service Type: Repair

Verified Customer

Category: Service

Excellent communication

Service representative kept in contact with me every step of the way so I knew when the part was being delivered and how long it would take for them to put it in my car

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/28/2018 03:34 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

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