EV

EDDY VELLEGA

McGrath City Hyundai

Overall Rating

4.7

(723 reviews)

73

Reviews of EDDY VELLEGA

Verified Customer

Chicago, IL

2020 Hyundai Elantra

ReScore Review™

01/21/2022

Verified Customer

10

Category: Service

Rescore of overall rating

My initial review about the tpms light staying on after taking my car to McGrath Hyundai was three stars. I was immediately contacted by Ed and was asked to bring my car back in. I took it back in and Ed made sure I was taken care of and the problem was resolved. I am satisfied with the service and McGrath Hyundai gets a five star rating. Thanks Ed!

Employees worked with

Verified Customer

Chicago, IL

2020 Hyundai Elantra

ReScore Review™

01/21/2022

Verified Customer

10

Category: Service

Rescore of overall rating

My initial review about the tpms light staying on after taking my car to McGrath Hyundai was three stars. I was immediately contacted by Ed and was asked to bring my car back in. I took it back in and Ed made sure I was taken care of and the problem was resolved. I am satisfied with the service and McGrath Hyundai gets a five star rating. Thanks Ed!

Original Review

01/16/2022

Service Type: Maintenance

5

Category: Service

Tire pressure monitor system problem

I went in for scheduled oil change and to see why the tire pressure monitor system light was on. I was told that I needed to drive my vehicle for the pressure to register in the system. I've been driving for a week with right amount of air in tire and the light is still on. I am now somewhat dissatisfied on the service I received. " The low pressure light is still on."

CHRIS C. from McGrath City Hyundai responded on 01/19/2022 12:42 PM

Linda,

Ernie,
My name is Chris, I am the Client Relations Manager here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about tire pressure issue. At your earliest convenience, please call me at 773-804-5010. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
McGrath City Hyundai

Employees worked with

LF

Luis F.

Berwyn, IL

2019 Hyundai Elantra

01/14/2022

Service Type: Repair

Verified Customer

7

Category: Service

They are improving!

I had decided never to go back to McGrath for service since my last experience when they told me that the work was done, but they didn’t perform the work. In addition, the put things back together in a way that it drained my battery. On the following Monday I got a jump and took the car back. The service department reassemble the lights and my battery was now safe, but they did not address the recall head light issue.
I only went back to McGrath because the waiting time for an appointment was too long at other dealers. But I was pleasantly surprised by the service and professionalism of the service staff. The restored by faith in the McGrath service team.
Thank you.

ANA R. from McGrath City Hyundai responded on 01/14/2022 02:00 PM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@ mcgrathcity.com

Employees worked with

Verified Customer

Chicago, IL

2020 Hyundai Kona

12/31/2021

Service Type: Repair

Verified Customer

10

Category: Service

Great service

Very friendly staff.

ANA R. from McGrath City Hyundai responded on 01/03/2022 08:50 AM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Ana Rivera
Client Relations Manager
AnaR@ mcgrathcity.com

Employees worked with

KL

Kevin L.

Oak Park, IL

2009 Hyundai Veracruz

11/28/2021

Service Type: Repair

Verified Customer

9

Category: Service

Hyundai and McGrath - A Great Team

You can’t go wrong with a Hyundai car. They go forever and have few problems. As well, the sales personnel at McGrath care about their customers and bend over backwards to address the needs of customers.

CONSTANCIA M. from McGrath City Hyundai responded on 12/03/2021 08:06 AM

Kevin,
Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

JG

Jacqueline G.

Cicero, IL

2017 Hyundai Santa Fe Sport

11/16/2021

Service Type: Repair

Verified Customer

10

Category: Service

Better location

Had such a bad experience with Happy Hyundai, that I was skeptic about coming here. Since I arrived to the time I left, good customer service and the service was fast. Definitely, will be returning to this location. Thank you!

CONSTANCIA M. from McGrath City Hyundai responded on 11/16/2021 10:46 AM

Jacqueline,
Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

JB

Jennifer B.

Chicago, IL

2018 Hyundai Tucson

11/15/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

How I’m cared for

Ed is my reason for always returning he really does care not only about my car but as me as a person.

CONSTANCIA M. from McGrath City Hyundai responded on 11/16/2021 10:47 AM

Jennifer,
Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

Verified Customer

Chicago, IL

2017 Hyundai Santa Fe

11/02/2021

Service Type: Repair

Verified Customer

1

Category: Service

Bad service department

Service department is horrible. They have no customer service. They tell you they fix something on ur car when really they didn’t. When parts are delayed they don’t update you, they try to tell you everything is fine with your car even though it’s not. They don’t provide rentals or loaners even if your car is under warranty. They don’t answer or return phone calls

CONSTANCIA M. from McGrath City Hyundai responded on 11/03/2021 10:45 AM

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-804-5016. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

KM

Kevin M.

Chicago, IL

2018 Hyundai Santa Fe

10/25/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Best service department around!

Ed and his crew in the service department always go out of their way to do the best they can for their customers. In these difficult times I appreciate the hard work they do every day.

CONSTANCIA M. from McGrath City Hyundai responded on 10/27/2021 06:07 AM

Kevin,

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

Verified Customer

Chicago, IL

2011 Hyundai Veracruz

10/12/2021

Service Type: Repair

Verified Customer

8

Category: Service

Lack of communication about status of service.

Inconvenience of not being able to get a rental or loaner for a two day repair. Not been told that it was going to take that long to repair the recall parts.

CONSTANCIA M. from McGrath City Hyundai responded on 10/13/2021 08:27 AM

Stephanie,

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

JV

Jossmar V.

Chicago, IL

2018 Hyundai Sonata

09/21/2021

Service Type: Maintenance

Verified Customer

0

Category: Service

Customer Service

I always have a great service when i bring my car in.

CONSTANCIA M. from McGrath City Hyundai responded on 09/22/2021 05:50 AM

Jossmar,

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

BC

Basilisa C.

Chicago, IL

2017 Hyundai Tucson

09/20/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Customer service

Amazing customer service

CONSTANCIA M. from McGrath City Hyundai responded on 09/22/2021 05:50 AM

Basilisa,

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

EN

Ericka N.

Bellwood, IL

2015 Hyundai Sonata

ReScore Review™

09/20/2021

Verified Customer

9

Category: Service

Update Feedback

I had the pleasure of partnering with Connie on the update of my vehicle. In the beginning there was a lot of miscommunication and lack of communication. Connie went above and beyond to get answers that l needed while explaining that the phone lines aren’t directly connected to the dealership and was apologetic about the communication. David was a big help as well and addressed some of my concerns to to best of his ability. Always a warm welcome by Ed and Christine when I’m in for service. I just hope the service completed this time get me to what’s needed for the next steps with my vehicle. Thanks guys for hearing my frustration and taking care of me.

Employees worked with

HM

Harace M.

Chicago, IL

2016 Hyundai Sonata

09/17/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Customer Service

I come to McGrath because of the Employees like Eddie, Connie, Robert Gill, Christine, these are Great People they are very caring & concern, people, they just don't about your car an the service that it needs, they care about you as a person.

CONSTANCIA M. from McGrath City Hyundai responded on 09/18/2021 05:55 AM

Harace,

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

EN

Ericka N.

Bellwood, IL

2015 Hyundai Sonata

ReScore Review™

09/20/2021

Verified Customer

9

Category: Service

Update Feedback

I had the pleasure of partnering with Connie on the update of my vehicle. In the beginning there was a lot of miscommunication and lack of communication. Connie went above and beyond to get answers that l needed while explaining that the phone lines aren’t directly connected to the dealership and was apologetic about the communication. David was a big help as well and addressed some of my concerns to to best of his ability. Always a warm welcome by Ed and Christine when I’m in for service. I just hope the service completed this time get me to what’s needed for the next steps with my vehicle. Thanks guys for hearing my frustration and taking care of me.

Original Review

09/14/2021

Service Type: Repair

0

Category: Service

Dissatisfied Customer

Very disappointing of treatment especially when dealing with this dealership for over 6 years.

CONSTANCIA M. from McGrath City Hyundai responded on 09/15/2021 03:16 PM

Erika,
Thank you very much for taking the time out of your day to discuss your service visit. I understand your time is valuable. I appreciate the comments and will use your feedback to improve our department even more. Thank you

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

AM

Andera M.

Chicago, IL

2021 Hyundai Elantra

09/07/2021

Service Type: Repair

Verified Customer

10

Category: Service

excellent

excellent

CONSTANCIA M. from McGrath City Hyundai responded on 09/07/2021 03:30 PM

Andera,
Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

DI

Debra I.

Chicago, IL

2016 Hyundai Tucson

09/02/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

service repair

My Catalytic Converter was stolen and McGrath Hyundai took excellent care of me and provided excellent service.

CONSTANCIA M. from McGrath City Hyundai responded on 09/02/2021 11:18 AM

Debra,
Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

Verified Customer

Mount Prospect, IL

2015 Hyundai Sonata

08/31/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Great customer service

Eddy is so easy to do business with. He is personable, and customer focused, It was quite busy that day and Eddy made sure I was informed of progress and wait time. I also appreciated the complimentary visual multi-point inspection. That was an added plus and allowed me to see what work needs to be done at a later time. Great job!

CONSTANCIA M. from McGrath City Hyundai responded on 09/01/2021 01:58 PM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

Verified Customer

Chicago, IL

2012 Hyundai Genesis

08/19/2021

Service Type: Maintenance

Verified Customer

10

Category: Service

Repair

This was a repair of a flat tire. I drove to the shop with no appointment. I explained what I needed. They informed me it may take awhile.
However the wait was not that long.

CONSTANCIA M. from McGrath City Hyundai responded on 08/19/2021 04:53 PM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

AE

Alfred E.

Chicago, IL

2013 Hyundai Sonata

08/18/2021

Service Type: Maintenance

Verified Customer

9

Category: Service

Great

Awesome

CONSTANCIA M. from McGrath City Hyundai responded on 08/19/2021 12:05 PM

Alfred,

Thank you for taking the time to fill out our survey, we greatly appreciate it. My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

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