EV

EDDY VELLEGA

McGrath City Hyundai

Overall Rating

4.7

(723 reviews)

73

Reviews of EDDY VELLEGA

TT

Thaisa T.

Chicago, IL

2017 Hyundai Elantra

10/31/2020

Service Type: Repair

Verified Customer

Category: Service

Wonderful service

Great service person when coming in

Recommended

CONSTANCIA M. from McGrath City Hyundai responded on 11/05/2020 12:35 PM

Thaisa,
Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

TJ

Teresa J.

Chicago, IL

2013 Hyundai Tucson

10/29/2020

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

The service is Exceptional! I always feel Welcomed when I drop my car off for service and satisfied when I pick up the Vehicle.

Recommended

CONSTANCIA M. from McGrath City Hyundai responded on 11/05/2020 01:02 PM

Teresa,
Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Employees worked with

Verified Customer

Bellwood, IL

2017 Hyundai Tucson

10/16/2020

Service Type: Maintenance

Verified Customer

Category: Service

Friendly staff

Always go there service is always the estimated time.

Recommended

CHRIS C. from McGrath City Hyundai responded on 10/21/2020 12:46 PM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with

TY

Troy Y.

Oak Park, IL

2017 Hyundai Santa Fe Sport

10/14/2020

Service Type: Maintenance

Verified Customer

Category: Service

Good service

Good Service got my car back in great shape!

Recommended

CHRIS C. from McGrath City Hyundai responded on 10/16/2020 09:37 AM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. I appreciate your comments. Timing is one of our bigger challenges and we are constantly trying to keep wait times down. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with

JA

John A.

Chicago, IL

2018 Hyundai Santa Fe Sport

10/11/2020

Service Type: Maintenance

Verified Customer

Category: Service

Service

Great Service
New Tires
Drives like a Dream

Recommended

CHRIS C. from McGrath City Hyundai responded on 10/16/2020 09:43 AM

Thank you very much for your review! We greatly appreciate you taking the time to complete it and appreciate your business. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with

Verified Customer

Chicago, IL

2015 Hyundai Sonata

10/04/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great experience

Eddy is the best!!

Recommended

CHRIS C. from McGrath City Hyundai responded on 10/06/2020 07:45 AM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with

Verified Customer

Chicago, IL

2013 Hyundai Sonata

10/01/2020

Service Type: Repair

Verified Customer

Category: Service

Horrible

Charge for everything, things on car came back messed up!

Not Recommended

CHRIS C. from McGrath City Hyundai responded on 10/01/2020 10:27 AM

Kiara,

My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Employees worked with

JM

James M.

Chicago, IL

2009 Hyundai Azera

09/30/2020

Service Type: Maintenance

Verified Customer

Category: Service

The servic tech that takes care of your care and the clean facilities.

I bought my Azura from McGrath because they are only 10-15 min. from my house.
It is very convienent for me since I am retired and it is a pleasure to speak to someone that understands
you problems with you vehicle.

Recommended

CHRIS C. from McGrath City Hyundai responded on 10/01/2020 10:15 AM

James,

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that we provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with

HM

Harace M.

Chicago, IL

2013 Hyundai Elantra Coupe

09/30/2020

Service Type: Maintenance

Verified Customer

Category: Service

Service Writer

Now I want to talk about my buddy Edward Vellega who is the best Service Writer you have on the Team an he his another one that delivers an get the job done. McGrath you don't know who you have working for you, Eddie is a diamond in the ruff, an a precious jewel who knows how to take care of your customers. He is honest, hard working, an completes the job, an I appreciate him an I would appreciate if you guys can promote Eddie or give him a big raise because if you loose Eddie then you have lost my business of 4 vehicles. In school the cheerleaders would sing Eddie Eddie he our man an if ha can't do it then no one can. Keep Eddie Vellega happy McGrath Hyundai Dealership. Thankyou an God Bless

Recommended

CHRIS C. from McGrath City Hyundai responded on 10/01/2020 10:14 AM

Harace,

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with

GD

Gary D.

Chicago, IL

2016 Hyundai Elantra

09/24/2020

Service Type: Maintenance

Verified Customer

Category: Service

Efficient service

Friendly efficient people

Recommended

CHRIS C. from McGrath City Hyundai responded on 09/29/2020 08:34 AM

Gary,

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with

Verified Customer

Chicago, IL

2016 Hyundai Santa Fe Sport

ReScore Review™

09/16/2020

Verified Customer

Category: Service

"Connie" your Customer Service Representative is an excellent positive people person. If it wasn't for her I would have gone to the corporate office by now!

As I have stated before, you would have gotten five (5) stars if every employee is like "Connie." She has apologized for you, but I told her not to because she is accountable and responsible.
When my veh was in your care for a month, no body called me weekly to keep my appraised. I did not want/need to bother her because she gave me her direct phone number.
She called me as recent as today because my 2nd survey was a star. My first 1 was five stars now this is the third (3rd) and final 1 I'm going to do. If it is not repaired this third (3rd) I am going straight to your corporate office.

In addition, to the battery and starter you claim I need. I want/need my veh to be winter ready. As a matter of fact, get it in trade-in ready so I might consider a 2020. Afterall, I know you have inventory and I want/need to take advantage as a "seasoned" citizen.

My daughter has a 2011 Honda Pilot, I would like you to bring it up to date but I really do not know from my experiences so far!

Recommended

Employees worked with

Verified Customer

Chicago, IL

2016 Hyundai Santa Fe Sport

ReScore Review™

09/16/2020

Verified Customer

Category: Service

"Connie" your Customer Service Representative is an excellent positive people person. If it wasn't for her I would have gone to the corporate office by now!

As I have stated before, you would have gotten five (5) stars if every employee is like "Connie." She has apologized for you, but I told her not to because she is accountable and responsible.
When my veh was in your care for a month, no body called me weekly to keep my appraised. I did not want/need to bother her because she gave me her direct phone number.
She called me as recent as today because my 2nd survey was a star. My first 1 was five stars now this is the third (3rd) and final 1 I'm going to do. If it is not repaired this third (3rd) I am going straight to your corporate office.

In addition, to the battery and starter you claim I need. I want/need my veh to be winter ready. As a matter of fact, get it in trade-in ready so I might consider a 2020. Afterall, I know you have inventory and I want/need to take advantage as a "seasoned" citizen.

My daughter has a 2011 Honda Pilot, I would like you to bring it up to date but I really do not know from my experiences so far!

Recommended

Original Review

09/15/2020

Service Type: Repair

Category: Service

No comment, I want/need to stay a Christian.

000

Not Recommended

CHRIS C. from McGrath City Hyundai responded on 09/16/2020 10:09 AM

Jo-Anne,

It was a pleasure to talk to you today. Thank you so much for the feedback and we look forward to seeing you in the future.

Best regards,

Connie

CHRIS C. from McGrath City Hyundai responded on 09/21/2020 11:17 AM

Jo-Anne,

I wanted to thank you for the kind words. If I can every do anything for you at the dealership, please do not hesitate to ask. It would be my pleasure.

Best regards,

Connie Montoya
McGrath City Hyundai

Employees worked with

AG

Ann G.

Chicago, IL

2011 Hyundai Santa Fe

09/14/2020

Service Type: Repair

Verified Customer

Category: Service

I expect excellent service because I always get it.

When I need service I never think of any place else. The personnel is very helpful. They always explain everything, and make sure I understand.
While I wait for my car, if there is additional service that is necessary,. They promptly let me know.
The waiting areas are clean.

Recommended

CHRIS C. from McGrath City Hyundai responded on 09/21/2020 10:21 AM

Thank you very much for your review! We greatly appreciate you taking the time to complete it. Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Employees worked with

HM

Harace M.

Chicago, IL

2016 Hyundai Sonata Hybrid

09/10/2020

Service Type: Maintenance

Verified Customer

Category: Service

Service

I can't stress enough how Great McGrath Hyundai Dealership has been to & my Family. McGrath has proven to me that they are a family Dealership. Keep up the great work with your staff employees and the excellent customer service that they provide.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 09/10/2020 05:08 PM

Hello

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director
choelbl@mcgrathcity.com

Employees worked with

DR

Danuta R.

Chicago, IL

2013 Hyundai Tucson

09/01/2020

Service Type: Maintenance

Verified Customer

Category: Service

Descent experience, quicker service, reasonably safe lounge during Covid-19

Descent experience, as I've said. Much quicker service this time around compared to past experiences, as it should be even without Covid-19 fears. The Personnel were bright and friendly, enthusiastic even, made for a nice change of pace from the usual doom-and-gloom expressions on peoples faces. Reasonably safe and clean lounge area--in the early morning anyway--which was nice, especially during these Covid-19 days. The televisions should be maintained better, set to perfect picture that isn't stretched or distorted... each television set to different news or network programing to offer something for everyone to watch with moderatly raised but clear volume. The free Wi-Fi is nice, it made the wait and the broadcast news easier to stomach. Major complaints----Not related to vehicle service, or the kind and pleasant personal... the coffee machine had bugs in it, fruit-flies and Gnats, and the soda machines were priced for wealthy real-estate moguls. So, if you have to wait in the lounge area, do bring your own soda or coffee.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 09/01/2020 03:12 PM

Hello

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director
choelbl@mcgrathcity.com

Employees worked with

CN

Claudia N.

Chicago, IL

2011 Hyundai Elantra

09/01/2020

Service Type: Maintenance

Verified Customer

Category: Service

Re

Great customer service

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 09/01/2020 06:04 AM

Hello

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director
choelbl@mcgrathcity.com

Employees worked with

Verified Customer

Chicago, IL

2017 Hyundai Tucson

08/24/2020

Service Type: Maintenance

Verified Customer

Category: Service

Excellent support staff and atmosphere

see above

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 08/24/2020 04:58 PM

Hello William,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director
choelbl@mcgrathcity.com

Employees worked with

JM

Jadwiga M.

Chicago, IL

2013 Hyundai Tucson

08/22/2020

Service Type: Repair

Verified Customer

Category: Service

Great Service!

My vehicle service was excellent and my car was brought back to me cleaner then when I brought it!

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 08/22/2020 04:20 AM

Hello Jadwiga,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director
choelbl@mcgrathcity.com

Employees worked with

Verified Customer

Chicago, IL

2018 Hyundai Tucson

08/17/2020

Service Type: Maintenance

Verified Customer

Category: Service

I love your waiting area, It is very clean & comfortable.

The staff are always there to help you, and try and get you out in a timely manner.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 08/17/2020 08:23 AM

Hello Willie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director
choelbl@mcgrathcity.com

Employees worked with

CW

Cynthia W.

Chicago, IL

2018 Hyundai Santa Fe Sport

08/01/2020

Service Type: Maintenance

Verified Customer

Category: Service

I'm not gonna say great, it's Ok..

I would recommend the service department, Not the sales department.

Recommended

Christopher H., BDC Director from McGrath City Hyundai responded on 08/01/2020 08:02 AM

Hello Cynthia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director
choelbl@mcgrathcity.com

Employees worked with

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